Absolute shambles. I mistakenly ordered from this company, assuming it was UK-based, not realising they'd be shipping from Germany. I'd paid double for priority shipping and later emailed them to sa... Voir plus
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Lisez les avis des autres
First time ordering from this company & was a little worried after reading the negative reviews but I can’t fault them. My package arrived quickly & I was kept updated every step of the way. It was al... Voir plus
Very straightforward process, the items I ordered couldn’t be purchased in the UK, in that size bottle anyway and the price was much better than I could find here when ordering enough of the smaller s... Voir plus
Bought off this company a couple of times, always kept well informed of each stage of the order. Delivery was very quick from Germany, as you can not get this Landy Cognac from the UK any more. Highly... Voir plus
À propos de l'entreprise
Coordonnées de contact
Winkley Studios, 7 Winkley Street, E2 6PY, London, Royaume-Uni
- 020 3807 0024
- info@urban-drinks.co.uk
- www.urban-drinks.co.uk
4,2
Bien
819 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Product exactly as advertised
Product exactly as advertised, shipping quick and efficient
10 avril 2026
Absolute shambles
Absolute shambles. I mistakenly ordered from this company, assuming it was UK-based, not realising they'd be shipping from Germany. I'd paid double for priority shipping and later emailed them to say I'd have to cancel if it wasn't going to arrive within a week. I was told it would be dispatched tomorrow and would arrive within 4-5 business days and arrive just after Easter, so I went ahead with the purchase. Just over a week later I received an automated email to say the item had just been packaged. It had taken them a week to put it in a box. It was still in Berlin.
In the subsequent email exchange, I received excuses about it being Easter (as if this wasn't known beforehand), smiling emojis and zero apology. How on earth they've got over 4 stars is beyond me. Never, ever again will I be buying anything from these cowboys and I recommend everyone else to give them a wide berth too.
8 avril 2026
Avis spontané
Réponse : Urban Drinks UK
Hello,
We are very sorry for the incident. Indeed, our own supply from the USA has been delayed because of the long Easter Holiday in Germany.
The goods arrived this morning and would have been shipped tomorrow. Therefore they would have arrived a week after Easter, which we assumed not to be too late. Sorry for that assumtion.
We have already cancelled and refunded the order yesterday as you latest wish and want to apologise again for the delay.
Kind regards,
Urban Drinks
Amazing service
Amazing service, which I was not expecting for the items I ordered which were out of stock everywhere else.
Will definitely be using them again !
25 mars 2026
Brilliant website easy to use
24 mars 2026
Quick and easy
24 mars 2026
First time ordering from this company &…
First time ordering from this company & was a little worried after reading the negative reviews but I can’t fault them. My package arrived quickly & I was kept updated every step of the way. It was also the only place I could find that stocked it, very impressed would recommend & order again!
20 mars 2026
Ordered and delivered within the week…
Ordered and delivered within the week and top
Service on Delivery
17 mars 2026
Delivered on time
Only used them as it was the only place I could get the drink my dad wanted but it turned up on time so I'm happy.
9 décembre 2025
Arrived early
Arrived early , well packaged and as promised. Will be looking to deal with again in future
6 mars 2026
Great service!
The ordering process was straightforward, and the delivery was as prompt as it could be considering it was two bottles of Canadian whiskey delivered from Berlin. And delivered in cardboard packaging, with no ‘puffed up’ plastic. Great job, thank you!
4 février 2026
Avis spontané
Fantastic service!
Great at keeping me informed of where things were, really fast and well-packed!
4 février 2026
Misleading images
21 janvier 2026
Réponse : Urban Drinks UK
Good day,
We are very sorry to here about this.
We are apparently already in contact with you and you seem to have received one of the newest batches of the product you ordered. Sorry for this!
We have already send you a return label and only await the goods to arrive at our warehouse to proceed with a full refund.
Again, we are very sorry for the trouble.
Kind regards,
Urban Drinks
Fake itinerary
They advertise niche drinks they don’t have/ aren’t even available on the market, then let you wait a month before they tell you and offer a cheap and common alternative. Bad experience to be honest. Waiting on a refund.
13 janvier 2026
Avis spontané
Réponse : Urban Drinks UK
Good day,
This is not correct, we proposed you the new edition of this product as the old edition is no longer produced and available at all on the market.
We are very sorry that you waited to long for the order, but the product we proposed was the Appleton Estate 8 YO Reserve Blend Rum 0,7L (43% Vol.) to replace the Appleton Estate Reserve Blend Rum 0,7L (40% Vol.) you have ordered.
We have nothing to hide here, as we informed you about the situation and you prefered to cancel the order. We also immediately proceeded with the refund for you.
Kind regards,
Urban Drinks
Ordered a bottle of spirit on the 08th…
Ordered a bottle of spirit on the 08th Dec as the website mentioned item in stock and available in 5-7 days. After 3 weeks no communication / no spirit / no apology. Order cancelled and was told i had to wait a week to receive the refund !!!
Shocking service !
8 décembre 2025
Avis spontané
Réponse : Urban Drinks UK
Good day,
We are very sorry that you had a bad experience with us.
Unfortunately, goods from the US as sometimes not under our control. In that case, customs are blocking the process and we would only receive the whole supply at the beginning of January unfortunately. There is nothing we can do here expect ask for apologise for this delay.
Concerning the refund, it depends on how you paid. If you pay with PayPal, the refund is immedate. But if you pay with credit card, we need to book a bank transfer on your Brithish card from our German bank account. We ask kindly for comprehension that this might take a few days and warn about this in our email to you ealier today. This process is also not under our control but is due to the international bank transfer rules.
Kind regards,
Urban Drinks
Fantastic service
Fantastic service, I honestly didn’t expect this to arrive before Christmas as I did order quite late, but surprisingly it did arrive on Xmas Eve morning, marvellous communication from the company too. Will definitely be ordering again
24 décembre 2025
Excerlent servive and excerlent value…
Excerlent servive and excerlent value ordered from urban drinks lots of times always great and a pleaure
24 décembre 2025
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