UrthBox Avis 

I accidentally forgot about the renewal date once, but when I reached out, support handled it professionally and fairly. That kind of customer respect builds loyalty.

The website makes everything simple, from choosing a plan to managing your subscription. It’s intuitive and easy to navigate.

I love that it includes both sweet and savory options. It prevents snack fatigue and keeps things interesting throughout the month.

The vegan selection is thoughtfully curated. It doesn’t feel limited or repetitive, and I appreciate the variety of flavors and textures.

I discovered several brands I had never heard of before, and that has honestly been one of the most exciting parts of the experience. Instead of seeing the same products that are available in every supermarket, I was introduced to creative, innovative companies that focus on quality ingredients and unique flavors. Now I regularly repurchase a few of them, and I would never have found these products on my own without this subscription.

Shipping took slightly longer during the holidays, which is understandable given the busy season and increased demand. However, the company kept me informed the entire time with clear updates and prompt responses whenever I had questions. That level of communication makes delays much easier to accept, and it reassured me that my order was being handled responsibly and professionally.

The monthly surprise element makes it feel like a small celebration. Opening the box is honestly the highlight of my week when it arrives.

I appreciate that cancellation is straightforward and does not require unnecessary steps or phone calls. I tested the service for a couple of months to see if it fit my lifestyle, then decided to pause it, and the process was smooth and stress free. There was no pressure, no upselling, and no complicated forms to fill out, which made me feel respected as a customer and more likely to return in the future.

Beware-Worst experience. I ordered a 6 month subscription as a gift to my parents. The first box was half full of expired items and the other half didn't taste good. I was embarrassed. I contacted the company and asked them to immediately cancel the rest of the subscription. They took a VERY long time to reply and told me there was nothing they could do except transfer it to another person! I explained that I don't know anyone that would want expired and not good food. I asked them to confirm that they wouldn't send my parents anything else and asked for a manager to email me. Two days later I received notice that they shipped another box out!! The management team emailed me back two weeks later stating that they don't offer refunds and that to make me feel better they would, " as a courtesy" upgrade one time to the larger size box!!!!! So now my parents keep getting more and more JUNK. They have received 3 boxes so far-ALLLLLLL with expired and gross items. This is truly bad business.

I bought a box as a birthday gift, and it turned out to be one of the most unique presents I’ve given. The surprise factor makes it feel personal and thoughtful.

The packaging was neat and secure, and everything arrived fresh and in perfect condition. Each item was carefully arranged inside the box so nothing was crushed or damaged during shipping, which shows real attention to detail. You can tell there’s genuine care put into assembling each box rather than just throwing items together, and that extra effort makes the entire experience feel more premium and thoughtful from the moment you open it.

What impressed me most was the transparency. The subscription terms were clearly explained, billing dates were outlined, and I even received reminder emails. It’s refreshing to deal with a company that communicates openly.

I’ve tried a few subscription boxes before, but this one genuinely stands out in ways I did not expect. The variety feels intentional rather than random, and every item seems carefully selected to complement the others instead of being thrown together. I discovered snacks I wouldn’t normally pick up at the store, and many of them quickly became new favorites in my daily routine. It made healthy snacking feel exciting instead of routine, and it completely changed the way I think about convenient food options.

Unable to cancel subscription… no order number… no receipt of purchase

I ordered a free box, just paid shipping. They didn't deliver it when it was supposed to and when I contacted them there was nothing they could do. Then it magically got delivered. Some of the items in the box were expired and again, nothing they could do. Skip this. It's a scam in my opinion. If I had paid $60 for this box I would be so upset.

Received packages that were past their expiration date.

No way to get a refund once service is billed. NO EXCEPTIONS - regardless of their failure.

Web site does not allow change of delivery address.

Sent 3 emails via their website contact with no response

the food they deliver is genuinely inedible. it’s like eating the dirt from your front yard. i forgot to cancel my subscription after my first order because i forgot it was a subscription service and they couldn’t issue me a refund. DO NOT BUY!!!

I haven't actually tried the product yet but I reached out with concerns about the subscription automatically renewing. They responded quickly and took care of that for me, and were very pleasant about it.

I have tried for days to contact customer service about an address change and they refuse to respond to voicemails or emails.

Their own obscure checkout process meant an incorrect address was pre-populated (not even mine!), but there was no way for me to see that until after checkout was complete.

There is no way to reach customer service if you have any issues with this company. They take your money and run!

I told Urthbox I wanted to cancel my subscription 2-3 months before my auto-renewal was due. They did not and charged me for another 6 months worth of boxes and are refusing to refund my money. Not only that, 3/4 of the snacks they send aren’t even good. The “cotton candy” is literally like eating insulation.