V12 Sports And Classics - Stoke Avis 

I purchased an Audi Q7 from V12 Sports and Classics Ltd, which was clearly advertised and confirmed to have a full service history. This was a key factor in my buying decision.

After the purchase, I contacted Audi directly and was shocked to learn that no service history exists, either physically or digitally. I double-checked this through my own access to the vehicle’s online record — it is completely blank.

I immediately raised this with V12, only to be ignored by the original salesperson, who has since ghosted all communication. Aftersales have been no better – they repeatedly say it’s the branch’s responsibility but offer no resolution and no accountability.

It’s now been over two weeks with zero meaningful action taken. The car was misrepresented, and I’m left chasing a dealership that clearly doesn’t care once the sale is done.

This experience has been nothing short of disgraceful. I would urge anyone thinking of buying from here to think twice — especially if you expect basic honesty or aftersales support. V12 are quick to sell, but vanish when problems arise.

strait forward, helpful, tried different options, we got there in the end both happy.

We bought a car from the dealer, after sales is appalling, We were blatantly lied to by one member of staff after he made a mistake with the bumper, they do not call anyone back or reply to emails
Absolutely terrible

Well where do I begin !I purchased a vehicle back in november at a cost of 7900 plus a warranty of 700 and due to stress it's taking this long to sort out
Within 2 months of purchase the faults appeared ,first of all a couple then within 4 months we had been to our local garage numerous times , we decided under the consumer rights act we would complain , they rejected said it was wear and tear , we were left with thousands to pay on repairs which we decided it was not worth but to cut a long story short we are no longer the owners of the vehicle , we are in £3000 negative equity and a complaint with the ombudsman and to top it all we are expected to continue paying warranty on a vehicle we do not own PLEASE PLEASE BUYERS BEWARE ,Dealer does not want to know you as soon as car is driven away ,after sales do not pick up the phone and the warranty is a buy now pay later finance company and if you need more evidence just read the Facebook complaints group , very interesting bedtime reading

Was told by someone called Ryan in there sales that the car had a full service history the last service had 700 pound spent on it because I asked if the cam belt and water pump have been done because the car had done over 100,000 miles, was also told by someone in the sales that I should be there for past nine on a Saturday morning for the test drive, got there all locked up they don't open till 10, had a look around the car, and asked the salesman where the service history is, he said they don't have a service book it's all online well a 2018 kuga does have a service book but it was missing along with the owners manual and the other books that should be with the vehicle, he then handed me some loose paper one of them said page one of two and there's no second page, to which I found the car hadn't been serviced for nearly 30,000 miles two years ago and all it had in the past was oil changes.. no water pump or belts have been changed. Oh and I did find out that they give 5,800 pound for it as a trade in Because that was with the five pieces of paper I was past, the headman said to tell me they will have its serviced if I want it.. It's not about a service It's about hour been lied to and now I've wasted my time coming from Manchester to Stoke. That vehicle need more than a service it needs all its belts changing.. complete waste of time

We purchased a Range Rover Evoque from your dealership at Stoke on Trent and dealt with Max and Craig who could not have been more helpful. Max went above and beyond to help us, even sorting out everything to do with the purchase regarding paperwork his knowledge is amazing, they are both fantastic employees and V12 are fortunate to have such polite, patient and enthusiastic salesman.

Not even 24hrs of using it there was an engine failure

Great service really down to earth and very approachable,would recommend them .

I am happy with the v12 as a company , we bought our third car from them.Hovewer the sale manager Jack was not very helpful, I have had a feeeling he wanted to fob me off.He didn't pay enaugh attention, he promised explanaid some car spec but he took next customer.Next time I will choose someone else rather than him.

We bought an car and there staff promised us that they will sort out everything in the car for example services . We went to see the care and they told us that everything will be sorted out but they were wrong they did not do nothing to the car and when we rang them they said they cant do anything about one of the worst services ever never coming back

I have personally delt with Tiere Miles regarding issues with my new truck, she's very professional and always quick on getting back to me, she's a pleasure to deal with 💯 keep up the great work Tiere 👏🏾😎

AVOID.
Had nothing but problems from the get go, paid extra for the car to be have a valet before we collected.
It was still in poor condition no valet was done. They had hidden problems that they knew would have come up after purchase, we are now extremely out of pocket because of this. We took out the warranty which this garage recommend, they must work together because they are absolutely useless and do not pay out on anything. Had nothing but problems with both the car and the warranty company.
AVOID.

Changing my review from 4* to 2*, the after sale customer service is regrettably, awful. In my particular case, I recently bought a car from the Stoke-on-Trent garage where as a good will gesture they booked me in at a local Mr. Tyre garage to have a tyre replaced that was close to the legal limit. However they did not leave the lock in wheel nut in the car so I could not get the tyre replaced.
When going back to the branch the same day, they were too busy to look for it and told me to call back. For the last 3 days I have tried to phone them. On the after sales number and am in a queue for the best part of an hour. The same situation happens when trying to call directly to the branch and cannot get through. Funnily enough I always seem to be “7th in the queue” which makes me feel like my call never actually will get anywhere. All I want is for them to send the wheel nut in the post as it’s a long way out of my way from where I live.
Very upsetting that a really positive experience has turned into a negative one.

When I arrive I was told car would not be ready for 50 min I gave them weeks notice I gave £399 holding fee and they have taken £300 admin few witch i was not told about and no mats in car break pads worn rite down had to bring it straight to garage when I got home it's the worst place to get new car from never again and I'll be telling everyone I know

Excellent Service from Start to Finish.
Max was so delightfully caring to deal with and made the whole experience of buying a car seem seamless
A Credit to the Company. Even going out of his way in offering to help with the private plate change over.
Thank You Max 10 /10

Went to collect my car at Hinckley was not left in show room but left up a side street which was busy with hgv so any one could of damaged it before we get there as my temporary one insurance did not start till 2.30 pm not very happy

Max was great
Quick, efficient service

Awful company, arranged to pick up a car for my nephew, called at beginning of the week to arrange the Thursday pickup , all good, Called Thursday morning, all good, had a call from head office, all good, got to the garage, no idea, car not MOTed, car not cleaned, satnav missing, Awful attitude for the staff, had to wait over an hour and a half to get the car, manager even lost his rag and he didn't care if I wanted the or not as I had put him out by turning up.
Another customer was have the same experience whilst my fiasco unfurled

Great customer service, the dealer Jack, left me in peace to have a good look round the car, and when I was ready, took it on a good long test drive, after which he worked out a really good deal, including beating everyone else’s valuation for my part ex. Great selection of cars that were very well presented, will definitely have a look back at the dealership when I decide to change

Had a great experience purchasing a car from V12 sports and classics. From talking to Ryan Massey on the phone to completing the sale with Alex Stoica, they were both so helpful, clear from the start and everything went smoothly. Really looking forward to driving my new BMW X1 every day. Thankyou!