This was a good experience and worth the 160 mile round trip. The TESLA we bought was the right price and low mileage. James at V12 was great, he did all our paperwork, vehicle transfer and private p... Voir plus
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Établissement
Changer d'établissementMeir Heath Garage, ST37PG Stoke-On-Trent, GB
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Lisez les avis des autres
I was very pleased with my experience at the Stoke on Trent branch. James was patient and helpful, which made navigating my first big purchase much easier. He explained everything clearly and took the... Voir plus
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Visited V12 Sports and Classics Stoke-on-Trent for a car. Richard, James, and Lee were really friendly and made the process straightforward. They explained things clearly and answered any questions, w... Voir plus
L'entreprise a répondu
Hi there The car they was telling me on the Autotrader it have full service history but when I get to the car the last service was done 15000 before. Also the payment I was do some from my account... Voir plus
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À propos de l'entreprise
- Vendeur de voitures d'occasion
- aussi dans
- Concessionnaire automobile
- Concessionnaire de véhicules à moteur
Écrit par l'entreprise
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Coordonnées de contact
Meir Heath Garage, ST37PG, Stoke-On-Trent, Royaume-Uni
4,3
Excellent
996 avis
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A répondu à 99 % de ses avis négatifs
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Absolutely brilliant experience…
Absolutely brilliant experience everything went so smooth made to feel welcome all the staff were very good and the car was turned out beautifully ,lovely car great place will definitely purchase my next vehicle from here thank you.
16 septembre 2026
Réponse de V12 Sports And Classics - Stoke
Thank you so much for the brilliant review! We’re delighted to hear that everything went smoothly and that our team made you feel welcome throughout your experience. It’s fantastic to know you’re happy with your new car and how it was presented. We really appreciate your support and look forward to welcoming you back when it’s time for your next vehicle. Enjoy your new car! 🚗😊
Great service from start to finish jack…
Great service from start to finish jack was very informative and helpful and took car on test drive got everything ready while we waited so we could drive it away same day
16 septembre 2026
Avis spontané
Réponse de V12 Sports And Classics - Stoke
Thank you for the fantastic review! We’re delighted to hear you received great service from start to finish. It’s brilliant to know Jack was informative and helpful, and made sure everything was ready so you could drive away the same day. We really appreciate your feedback and hope you’re enjoying your new car! 😊🚗
I recently purchased a Range Rover…
I recently purchased a Range Rover Evoque from V12 Sports & Classics in Stoke, and overall I would rate my experience 4 out of 5.
Firstly, I’d like to commend Richard for his service throughout the process. He was very helpful, persuasive without being pushy, and made a real effort to speak with the manager to secure a better deal for me. I had quite a few questions and requests throughout the process, and Richard remained patient and responsive to what felt like my endless emails! I really appreciated the effort he put in to get the deal over the line. A shout-out to Lee in the office as well, who was helpful during the process.
There are, however, a couple of areas where I feel V12 could improve. Communication and correspondence could be better. There were occasions when I needed to speak directly to the Stoke office, where I completed the transaction, but I couldn't get through by phone. On one occasion I had to contact the head office and ask them to pass a message on to the Stoke team. Better accessibility and communication with customers would make the experience considerably smoother.
I was also disappointed that the car wasn't serviced before being sold. Given the vehicle's service history and the timing of the next service, I personally expected this to be addressed as part of the preparation for sale. This was one area where I felt the dealership could have gone the extra mile.
That said, the overall buying experience was positive. The car has been riding very well so far, although I've only had it for around a week, so it's obviously still early days. The handover and the overall deal were satisfactory, and I appreciate the efforts made by the team to get everything agreed.
Overall, 4/5. There were some communication and preparation issues that could have been handled better, but Richard's effort, patience and willingness to work with me made a significant difference to the experience.
Would I recommend V12 Sports & Classics? Based on my experience so far, yes—with the caveat that there is room for improvement in communication and vehicle preparation.
12 septembre 2026
Réponse de V12 Sports And Classics - Stoke
Thank you for taking the time to leave such detailed and constructive feedback. We’re really pleased to hear that Richard made such a positive difference to your experience with his patience, helpful approach and commitment to getting the right deal for you. We’ll also be sure to pass your kind comments on to Lee.
We’re sorry to hear that communication with our Stoke branch and the vehicle preparation didn’t fully meet your expectations. Your comments are genuinely appreciated and will be shared with the relevant team, as feedback like this helps us identify where we can improve the customer experience.
It’s great to hear that overall you had a positive buying experience and that you’re enjoying your Range Rover Evoque so far. Thank you again for choosing V12 Sports & Classics, and we wish you many happy miles in your new car! 😊
We recently purchased a car from V12…
We recently purchased a car from V12 Stoke and were extremely impressed with the service we received from Jack Risso.
We were acknowledged as soon as we arrived, but never felt under any pressure. We had visited to view a particular vehicle and Jack gave us the keys so that we could look around it in our own time, letting us know that he was available if we had any questions or wanted further information.
Following a test drive, Jack took the time to discuss the vehicle with us in detail. As this was our first electric car, the battery health was particularly important, and he was able to provide this information alongside the vehicle’s full history. All of the relevant documentation was readily available for us to view during our visit, enabling us to make a properly informed decision. Every question we asked was answered clearly and without hesitation.
The level of service and information provided by Jack was in complete contrast to what we had experienced elsewhere during an entire weekend of car shopping. Even the main manufacturer’s dealership we visited in another town was unable to provide the same level of information or answer our questions as thoroughly.
Part-exchanging my own car was a difficult decision because I genuinely loved it but wanted to upgrade. V12 offered us what we considered to be a very fair price, which made the decision considerably easier.
The entire experience, from our initial visit through to completing the purchase, was excellent. Jack was professional, knowledgeable and approachable throughout, without ever being pushy. When our daughter is ready to replace her car, we will recommend V12 Stoke without hesitation. Thanks again, Jack.
6 septembre 2026
Avis spontané
Réponse de V12 Sports And Classics - Stoke
Thank you so much for taking the time to leave such a detailed and thoughtful review! We’re delighted to hear that Jack Risso made your experience at V12 Stoke such a positive one.
Buying your first electric car is a big decision, so it’s fantastic to know that Jack was able to provide all the information you needed, from the battery health and vehicle history to answering your questions clearly and thoroughly, while giving you plenty of time and space to make the right decision.
We’re also pleased that you felt the part-exchange valuation was fair and helped make saying goodbye to a much-loved car that little bit easier!
Your comments about Jack’s professionalism, knowledge and no-pressure approach mean a great deal to us, and we’ll make sure your feedback is passed on to him and the Stoke team.
Thank you again for choosing V12. We hope you enjoy your new electric car and look forward to welcoming you and your daughter in the future!
Visited V12 Sports and Classics in…
Visited V12 Sports and Classics in Stoke-on-Trent to look at a car. The atmosphere at the dealership was pleasant, and everyone was approachable, making it easy to ask questions. Rich was very helpful and knowledgeable throughout, offering honest advice and taking the time to help us decide on the best option. He showed a lot of patience as we went through everything, which made the process straightforward. It was great that he arranged for us to pick up the car locally instead of having to travel further. This made things much more convenient. The overall experience felt professional yet friendly, and it’s clear they care about making things work for their customers. Happy with how everything turned out.
12 septembre 2026
Avis spontané
Réponse de V12 Sports And Classics - Stoke
Thank you for taking the time to leave such a great review! We’re delighted to hear you had a positive experience at V12 Sports and Classics in Stoke-on-Trent.
It’s fantastic to know that Rich was helpful, knowledgeable and patient throughout, taking the time to offer honest advice and help you find the right option without any pressure. We’re also pleased that arranging a local collection made the whole experience more convenient for you.
We’ll be sure to pass your kind feedback on to Rich and the team. Thank you for choosing V12, and we hope you enjoy many happy miles in your new car!
The dealership had a good atmosphere
The dealership had a good atmosphere, and the showroom was welcoming. The staff were great to deal with during my visit. I would return to V12 Sports and Classics Stoke-on-Trent in the future when searching for another car.
24 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Stoke
Thank you for your fantastic feedback! We’re delighted to hear that you enjoyed the welcoming atmosphere at our Stoke-on-Trent dealership and had a great experience with the team. It means a lot to know that you’d choose to visit us again when it’s time for your next car. We look forward to welcoming you back in the future! 🚗😊
An easy and professional process. Thank you Ed and James
An easy and professional process. Would recommend this dealership
8 septembre 2026
Avis spontané
Réponse de V12 Sports And Classics - Stoke
Thank you for your kind review! We’re delighted to hear that you found the process easy and professional. We really appreciate your recommendation and hope you enjoy your new vehicle. We look forward to welcoming you back in the future.
dealt with a few different gents on the…
dealt with a few different gents on the phone & in-person and they were all great. Jack, Jacob & James if i remember correctly.
4 septembre 2026
Réponse de V12 Sports And Classics - Stoke
Thank you for your lovely review! We’re really pleased to hear you had a great experience with the team, both over the phone and in person. We’ll be sure to pass your kind words on to Jack, Jacob and James. Thanks again for your support!
Updated review
Ive totally updated this review. Initially things didnt go so grand-but some great people at V12 sports turned it around. Took a few days but happy in the end, car fixed and the warranty paid for it. V12 decent company and would like to mention Sophie Key and Natalie Barry, Sophie is amazing at sorting issues with warranty, Natalie too.
3 septembre 2026
Avis spontané
Réponse de V12 Sports And Classics - Stoke
Thank you for updating your review. We’re sorry to hear that you remain unhappy with your experience, particularly regarding your Gold Warranty and the costs associated with your recent repair.
We do, however, feel it is important to clarify that warranty claims are assessed in accordance with the terms and conditions of the warranty, and not every component, diagnostic charge or consequential damage is necessarily covered. Any decision regarding what is or is not covered is based on the specific circumstances of the claim and the applicable warranty terms.
We appreciate that having to contribute towards repair costs can be frustrating, especially after purchasing additional warranty cover. We would be happy to review the circumstances of your claim again and provide a clear explanation of what has been authorised, what has not been covered, and the reasons why.
Thank you again for your feedback, and once again we are sorry to hear that you felt unhappy with the outcome.
Jack and Haeley were amazing
Jack and Haeley were amazing. A wonderful experience all around.
31 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Stoke
Thank you so much for your lovely review! We’re delighted to hear you had such a wonderful experience with us.
We’ll be sure to pass your kind words on to Jack and Haeley. We really appreciate your support and hope you enjoy your new car! 🚗😊
Overall a great experience.
Overall a great experience purchasing a new vehicle - Thank you 😁
2 juillet 2026
Réponse de V12 Sports And Classics - Stoke
Thank you so much for your lovely review! 😁 We’re delighted to hear that you had such a great experience purchasing your new vehicle.
We really appreciate you choosing us and taking the time to share your feedback. We hope you enjoy your new car! 🚗⭐
Absolutely brilliant experience with V12 Sports And Classics!
I honestly couldn't be happier with my purchase. From the moment I found the car to the day I collected it, the whole process was smooth, straightforward and completely stress-free.
The car itself has been fantastic. I absolutely love it and, even after bringing it home, I still get excited every time I see it! 😂 It drives beautifully and has turned out to be exactly what I was looking for.
I'd also like to say a big thank you to the team at V12 Sports And Classics for making the whole experience so easy. Everything was handled professionally and I felt confident throughout the process.
I'm genuinely delighted with the car and very happy that I chose V12. ❤️
I would definitely recommend V12 Sports And Classics to anyone looking for a great car and a smooth buying experience.
Thank you, V12 — I absolutely love my car! 🚗❤️⭐⭐⭐⭐⭐
25 août 2026
Réponse de V12 Sports And Classics - Stoke
Thank you so much for your wonderful five-star review! ❤️ We’re absolutely delighted to hear how happy you are with your new car and that the whole experience was smooth, straightforward and stress-free from start to finish.
It’s fantastic to hear that you still get excited every time you see the car! 😂 We’ll be sure to share your kind words with the team.
Thank you for choosing V12 Sports & Classics and for recommending us. We really appreciate your support and hope you continue to enjoy every mile in your new car! 🚗❤️
Visited this store last week and…
Visited this store last week and although I didn’t buy a car I must say the service was absolutely amazing, i couldn’t have been treated any better by the team, I was offered a drink, told all about the car I was interested in and there was no pressure at all! I will definitely be coming back here. Incredible service
21 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Stoke
Thank you so much for your fantastic review! We’re delighted to hear that you felt so well looked after and enjoyed your experience with the team. Providing a relaxed, welcoming and pressure-free experience is really important to us, so it’s wonderful to hear that this came across.
We’ll be thrilled to welcome you back when the time is right. Thanks again for your kind words! 😊
Réponse de V12 Sports And Classics - Stoke
Thank you for your kind feedback! We’re delighted to hear that you found our service highly professional.
We really appreciate you taking the time to leave a review and hope to welcome you back again in the future.
Brought new car today from v12 stoke…
Brought new car today from v12 stoke branch James was our salesman,he was great and explained everything in detail the entire experience was first class from start to finish definitely recommend thank james
20 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Stoke
Thank you for your fantastic review! We’re delighted to hear that James provided such great service and took the time to explain everything in detail. It’s wonderful to know that your experience at our V12 Stoke branch was first class from start to finish. We’ll be sure to pass your kind thanks on to James. Enjoy your new car, and thank you for recommending us! 🚗
Decent Garage
Changed my review here. Initially I thought I was running into the odd issue. However they had some great staff that sorted the potential issues. Sophie Key in particular should be getting promoted !
Anyway decent garage and their warranty works !
21 mai 2026
Avis spontané
Réponse de V12 Sports And Classics - Stoke
Thank you so much for taking the time to update your review! We’re really pleased to hear that the team were able to resolve the issues and get everything sorted for you.
We’ll be sure to pass your kind words on to Sophie — we’re lucky to have her on the team! 😊
Thanks again for your feedback and for putting your trust in us and our warranty. We really appreciate it and wish you many happy miles ahead!
Vish was too good
Very good service
But very busy
Be prepare for at least 2 hours to spend
We were lucky VISH was bit quicker and very helpful and fast than others
17 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Stoke
Thank you for your feedback! We’re pleased to hear that Vish was very helpful, efficient, and made your experience a little quicker. We appreciate your patience during what can be a busy time, and we’re grateful for your kind comments about the service.
Réponse de V12 Sports And Classics - Stoke
Thank you so much for your amazing feedback! We’re delighted to hear that you had such a great experience. We really appreciate your kind words and hope you enjoy your new car!
Réponse de V12 Sports And Classics - Stoke
Thank you for your kind feedback! We’re delighted to hear that Jack provided you with great service. We’ll be sure to pass on your thanks. Enjoy your new car and we hope to see you again in the future!
Coner was fab from start to finish
Conor was fab from start to finish. A big thank you
15 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Stoke
Thank you for your lovely feedback! We’re delighted to hear that Conor was fantastic from start to finish. We’ll be sure to pass on your kind words to him. Enjoy your new car, and thank you for choosing V12 Sports and Classics!
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