Everybody was extremely friendly. Our sales person Liam was thorough and helpful and made my whole experience of buying my new car very enjoyable. The person who dealt with all the necessary admin was... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCannock Road 122, WV10 0AF Wolverhampton, England, GB
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Lisez les avis des autres
Recently I purchased the vehicle ford focus ST line from V12 Wolverhampton. Fantastic way of dealing with customer. Very nice staff and completed the documentation too early. Special thanks to Gio who... Voir plus
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Deontae was very helpful during my visit to V12 Wolverhampton. He took the time to explain everything in detail, making the process much easier to follow. I appreciated that he didn’t rush through any... Voir plus
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Visited V12 Sports and Classics Wolverhampton to look at a car. The staff were approachable and easy to talk to, which made the experience comfortable. Jess was lovely throughout. They were friendly a... Voir plus
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À propos de l'entreprise
- Vendeur de voitures d'occasion
- aussi dans
- Concessionnaire automobile
- Concessionnaire de véhicules à moteur
Écrit par l'entreprise
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Coordonnées de contact
Cannock Road 122, WV10 0AF, Wolverhampton, England, Royaume-Uni
3,8
Bien
2 k avis
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A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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First time buyer.…
After initially seeing purchased vehicle on line, purchase was completed in 48 hours. The process of viewing and test driving was hampered by the vehicle mistakenly not being on site at first visit, but overall experience was positive and supportive. Really nice staff, very engaging and friendly.
21 novembre 2025
Réponse de V12 Sports And Classics - Wolverhampton
Hi Ian, thank you for taking the time to share your feedback and for the four-star rating. We're pleased to hear that, despite the initial inconvenience, your overall experience with V12 Sports and Classics Wolverhampton was positive and supportive. It's great to know our team made a friendly and engaging impression. We hope you enjoy your new vehicle, and we look forward to assisting you again in the future. Best regards, V12 Sports and Classics Wolverhampton.
Do proper vehicle checks before leaving!
My vehicle was mid clean when I arrived. It was covered in water and rain. This didn’t help for visualising the state of the windscreen / bodywork! There are chips and scratches all over my bodywork that weren’t visible due to the clean. Also 2 chips in the windscreen in areas I couldn’t really see. One was hidden behind the sun visor that had been put down for my test drive, granted I should have seen from outside the car. The second in the bottom right corner, which was covered in raindrops from the water/rain, which was only visible once I’d left the showroom, on my way home, when it was too late. Called for support, took ages to get through to after care, who just advised it’s been through AA inspection, and because it’s not in a place that would fail an MOT, and the warranty doesn’t cover glass, there’s nothing they can do about it. You may say it’s my own fault but i don’t doubt the best efforts were made to disguise these defects on the vehicle.
24 novembre 2025
Réponse de V12 Sports And Classics - Wolverhampton
Hi Danny, We appreciate your feedback. All encourage all customers to carry out a thorough visual inspection of the vehicle before purchase, to ensure you’re completely satisfied. The AA inspection is also a visual check, which means some minor defects may not be highlighted if they don’t affect safety or MOT standards. Transparency and customer satisfaction are very important to us, and we’ll continue to make this clear during the buying process. Kind regards, V12 Sports And Classics, Wolverhampton
Excellent experience with rich guy
20 novembre 2025
Réponse de V12 Sports And Classics - Wolverhampton
Thank you for your review and five-star rating, Mrs Batra. We're delighted to hear that you had an excellent experience at V12 Sports and Classics Wolverhampton. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. Best regards, V12 Sports and Classics Wolverhampton.
Can’t complain
Can’t complain - lengthy process but was super busy, guys were great.
22 novembre 2025
Réponse de V12 Sports And Classics - Wolverhampton
Hi Darren, thank you for your five-star review! We appreciate your understanding and patience during a busy time, and we're delighted to hear that you found our team great. Your positive feedback means a lot to us. Best regards, V12 Sports and Classics Wolverhampton.
Would recommend
From the time I walked through the door to the time I drove away in my new car I found the experience to be relaxed but professional. At no point did I experience any hard sell and Deontae listened to what I was saying and what I wanted. Having pre-booked appointment for a specific car, it was nice to find that it was delivery ready when I got there. As for the car itself, absolutely gorgeous 5 series BMW that was very competitively priced.
19 novembre 2025
Avis spontané
Réponse de V12 Sports And Classics - Wolverhampton
Hi Andrew, thank you for sharing your wonderful experience at V12 Sports and Classics Wolverhampton and for the 5-star rating! We're delighted to hear that Deontae provided you with a relaxed yet professional service and listened attentively to your needs. It's great to know your BMW 5 Series was ready for you and met your expectations. We hope you enjoy every moment driving your gorgeous new car! Best regards, V12 Sports and Classics Wolverhampton.
Great people and a wonderful car
Great people and a wonderful car! Aerial missing which is the only reason not 5 stars!!
17 novembre 2025
Réponse de V12 Sports And Classics - Wolverhampton
Thank you for your review and rating, Richard. We're delighted to hear you enjoyed the car and had a positive experience with our team at V12 Sports and Classics Wolverhampton. Best regards, V12 Sports and Classics Wolverhampton.
Great selection of quality cars
Great selection of quality cars. Relaxed sales process. Very happy with my purchase! 😊
16 octobre 2025
Réponse de V12 Sports And Classics - Wolverhampton
Hi Gavin, thank you for taking the time to leave us a fantastic five-star review! We're delighted to hear that you enjoyed the relaxed sales process and found the perfect car from our great selection. We hope you continue to enjoy your purchase and look forward to welcoming you back to V12 Sports and Classics Wolverhampton in the future. Best regards!
Great Value
Great Value, Good service
Liam and Simon were both great to deal with. Polite and helpful.
19 novembre 2025
Avis spontané
Réponse de V12 Sports And Classics - Wolverhampton
Thank you for your wonderful review. We are delighted to hear that you found great value and received good service at V12 Sports and Classics Wolverhampton. Your kind words about Liam and Simon are truly appreciated, and we will ensure they are recognised for their polite and helpful assistance. Best regards, V12 Sports and Classics Wolverhampton.
It was good respect and customer…
It was good respect and customer service with nice office and good personal, affordable deals. Thanks for your responsibility.
16 novembre 2025
Réponse de V12 Sports And Classics - Wolverhampton
Hi Nader, thank you for your glowing review and five-star rating! We’re delighted to hear that you appreciated the respectful customer service, welcoming office environment, and affordable deals at V12 Sports and Classics Wolverhampton. Your kind words mean a lot to us. We hope to see you again soon! Best regards, V12 Sports and Classics Wolverhampton.
After sale services totally shit once…
After sale services totally shit once your payment gone through they don’t want to see you more I brought a car haven’t enough gas to go petrol station engine stop after 0.2 mile
As i checked as a new vehicle i told the guy who serve us he said don’t worry its definitely run to station as its a new car to me i don’t have idea about it
It’s not only that after two days engine pops up management light I tried 4-5 times to the customer care no body answer my call
I’m totally fed up with this
14 novembre 2025
Réponse de V12 Sports And Classics - Wolverhampton
Thank you for sharing your feedback. We sincerely apologise for any inconvenience caused by the issues you mentioned. If you would like to discuss this matter further, please do not hesitate to get in touch with our Aftersales team via email or the contact form on our website. Kind regards, V12 Sports and Classics Wolverhampton
I found v12 sports and classic to be…
I found v12 sports and classic to be very professional, they explained very thoroughly about my agreements and helped me understand the process of what was available to suit my needs, got my new car, which was a bargain, and one happy customer, thank you once again 😊 ⭐️🌟
17 novembre 2025
Réponse de V12 Sports And Classics - Wolverhampton
Thank you for your wonderful review, Ms Sharon Smith. We are delighted to hear that you had such a positive experience at V12 Sports and Classics Wolverhampton. It’s fantastic that our team was able to assist you thoroughly and help you find a car that suits your needs. We’re thrilled to have you as a happy customer and wish you many enjoyable miles in your new car! 🌟 Best regards, V12 Sports and Classics Wolverhampton.
Good straight forward process
Good straight forward process
Wheel lock key was missing
16 novembre 2025
Réponse de V12 Sports And Classics - Wolverhampton
Thank you for your review. We are glad to hear you found the process straightforward at V12 Sports and Classics Wolverhampton. We apologise for the inconvenience caused by the missing wheel lock key and will ensure this feedback is shared with the team to help improve our service. Kind regards, V12 Sports and Classics Wolverhampton.
Réponse de V12 Sports And Classics - Wolverhampton
Thank you for your review and five-star rating, Marius. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Best regards, V12 Sports and Classics Wolverhampton.
Josh was lovely very helpful in every…
Josh was lovely very helpful in every aspect would highly recommend this company
15 novembre 2025
Avis spontané
Réponse de V12 Sports And Classics - Wolverhampton
Hi Judy, thank you for your wonderful review and five-star rating! We're delighted to hear that Josh was able to assist you and provide a helpful experience. Your recommendation means a lot to us, and we hope to welcome you back to V12 Sports and Classics Wolverhampton in the future. Best regards!
Car not as described
My daughter wanted to buy car and spoke on phone to ascertain condition of car. Was assured by 2 people that car was clean with no marks on bodywork! Was told that any work needed on car would have already been done as the car was ready to go! On this basis she travelled from London to Wolverhampton and all being in accordance with what she was told would buy the car. On arrival however, on inspection, it was immediately clear that she had been misled! It was not as described when advertised and discussed with her. Bodywork marked in several places ,bumper had a bad mark. It looked like small holes in bodywork and attempt made to repaint one of these with the wrong colour. Salesman apologized and admitted she was misled. Rejected the car as dealer wouldn't make suitable price reduction to have the repairs done. Wanted refund of train fares to compensate for travel but they refused. Would not trust this company again! Misleading information given on phone.
27 octobre 2025
Avis spontané
Réponse de V12 Sports And Classics - Wolverhampton
Thank you for sharing your feedback. We’re sorry to hear that the vehicle did not meet your expectations upon viewing. We always aim to provide accurate information and ensure our vehicles are prepared for sale to a high standard.
All vehicles are priced in line with their age, mileage, and overall condition, including any cosmetic imperfections. While we strive to describe vehicles as clearly as possible over the phone, we appreciate that condition can sometimes be subjective and best assessed in person.
Your comments have been noted and will help us improve how we communicate with customers in the future.
Great sales team as always wouldn’t…
Great sales team as always wouldn’t purchase from anywhere else, nothing to much trouble for the team if they can they will with
no jargon
Well done V12 especially Rich great guy!
6 novembre 2025
Réponse de V12 Sports And Classics - Wolverhampton
Thank you for your glowing review, Jeana! We're thrilled to hear about your fantastic experience with our sales team at V12 Sports and Classics Wolverhampton. It's wonderful to know that Rich and the team provided such exceptional service. We'll be sure to pass along your kind words. We look forward to welcoming you back in the future!
fantastic customer service
I drove up from Kent to the Wolverhampton branch. Richard was fantastic in making sure I got the best deal on my new car and was happy to go the extra mile in making sure I got the best car for me. The whole team at the Wolverhampton branch are brilliant and honest about your options. You will do yourself a favor getting your car from them.
6 novembre 2025
Avis spontané
Réponse de V12 Sports And Classics - Wolverhampton
Hi Dom, thank you for your fantastic five-star review! We're delighted to hear about your positive experience at V12 Sports and Classics Wolverhampton. It's wonderful to know that Richard and the team went the extra mile to help you find the perfect car and provided honest guidance. We truly appreciate your kind words and your recommendation. Wishing you many happy miles in your new car! Best regards, V12 Sports and Classics Wolverhampton.
I mean to be honest it's not the best…
I mean to be honest it's not the best start as this email was addressed to a Mr Smith.
Marina in the office is a credit to your company as was the salesman Ed. However, I know your trying to sell products on top but when a customer says no that's a no.
Finally and most importantly was the hidden peace of mind charge that I had to pay. Never in any conversation or email correspondence was there mention of this, on the day the salesman said "yh they leave it for us to tell you" luckily I had been paid the day before but this unexpected charge was not included in my budget.
1 novembre 2025
Réponse de V12 Sports And Classics - Wolverhampton
Thank you for taking the time to share your feedback about your experience at V12 Sports and Classics Wolverhampton.
We’re pleased to hear your kind words about Marina and Ed; we will ensure your compliments are shared with them as they truly value providing excellent service. However, we regret that you felt pressured during the sales process. Transparency is very important to us, and we will review this matter internally to ensure future customers have all the necessary information upfront.
Thank you for bringing these concerns to our attention, as your feedback helps us improve. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Kind regards,
V12 Sports and Classics Wolverhampton
V12 sports and classics only after your money
V12 sports and classics are only after 1 thing….your money…once they have your money they will not help you what so ever. Proves my point when waiting on the phone for my warranty for 35 minutes with no answer…ring up sales and the phone is answered within 10 seconds…Richard the sales person is pushy and just wants you to buy and walk away. Part exchanged my car within 7 months. Do yourself a favour girls and guys, go to a main dealer…prices a slightly higher but you get better car with more support if anything goes wrong..oh that pieces of mind pack is also a scam….AVOID AVOID AVOID
30 janvier 2025
Réponse de V12 Sports And Classics - Wolverhampton
Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointing experience at V12 Sports and Classics Wolverhampton. We value your feedback and regret that your experience did not meet your expectations. If you wish to discuss your concerns further, please do not hesitate to contact us directly.
Kind regards,
V12 Sports and Classics
Réponse de V12 Sports And Classics - Wolverhampton
Thank you for your kind review and five-star rating, Mr Gibbons. We’re delighted to hear that our friendly staff and helpful service made a positive impression. We look forward to welcoming you back to V12 Sports and Classics Wolverhampton in the future!
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