Vets Now - Bradford Avis 123

Everything went very well and Neville’s still here

I am a person of not many words. Dog was taken care of quickly, vet has heard out my concerns with patience. As it was BH, doctor has advised to come back during a week to pay less for non-urgent treatment - honesty very much appreciated!

They were professional and kind under the stressful circumstances… quick and very clear of the cost’s before treatment .
My Siamese had eaten 3 raisins which I didn’t know where toxic and treatment was administered quickly … he was absolutely fine they took great care as he is 14 years old .

We took my poor Minnie as she had collapsed and stopped breathing. The staff at thornbury vets were amazing they rushed straight out for her at the door and took her to the back reassuring they would do anything possible to make sure that we were able to take her home with us. Luckily their quick thoughts and reactions meant that my dog was very lucky, 6 hours went by and we got to take are Minnie home.
The staff here are amazing making sure your pet gets immediate care and making sure to keep the owners/family members are updated at every step of the way!
We honestly could not thank you enough!

£302 for an out-of-hours consultation is, frankly, excessive. While I understand that emergency services come at a premium, the level of care and professionalism should reflect this cost.

After my cat was triaged, the vet’s consultation felt extremely rushed. Information was delivered very quickly, with little effort to ensure we fully understood or had the opportunity to ask questions. It gave the impression that the consultation was being hurried through rather than handled with care.

Given that the total came to around £400 for a 20-minute consultation including pain relief, I would have expected a far more professional and empathetic approach. We attended because we were genuinely worried about our cat’s bladder issues and wanted to act responsibly in case her condition worsened.

It was also disappointing to learn that there is a £35 administration fee simply to submit an insurance claim, which feels unreasonable on top of already high costs.

Overall, the experience felt impersonal and did not match the high cost of the service.

service, staff and prices absolutely fantastic helpfull strongly recommend

The staff were great. Professional and friendly during a difficult time for me, as it was an emergency visit.

Vet was absolutely amazing, explained everything very well, took very good care of my fur baby in her time of needing emergency surgery!

Was fantastic saving my Jacz life I can’t thank them eniugh

After having a bad experience elsewhere we chose to admit our very poorly cat to Yorkshire vets and vets now happened to be taking over mayo’s care over the bank holiday. I have absolutely nothing bad to say, every single team member was amazing. They firstly stabilised our cat but explained everything in detail and answered all of our questions, we had daily updates and they were always happy to chat / calm our nerves. They were gentle and loving with mayo, we could see that mayo felt comfortable and was well looked after despite his circumstances. They allowed us to be in charge of mayos care and make choices based on what they and we felt comfortable with. They were very open and honest about costs and how to potentially reduce cost via going down other routes. We could not be happier with the care mayo has received / is receiving.

They were brilliant with me cat when I had to bring him in due to breathing problems. They did all the tests they could. And I even had to ring up for advice through the day and they were so helpful and supportive

I had to take my 2 year old Frenchie to vets now in Bradford would highly recommend luvly staff clean looked after my furbaby he’s now on the road to recovery thanks to these guys thankyou 🥰

I’m very grateful for the out-of-hours service provided by Vets Now. When my cat was unwell, being able to get an appointment quickly gave me real peace of mind, and the vet we saw was excellent — kind, professional, and clearly knew what they were doing. They took great care of my cat and got the situation sorted, which I really appreciate.

However, I was quite taken aback by the cost. £302 for the appointment felt extremely high, especially on top of the stress of having a poorly pet. I was also surprised to be told there would be an additional charge (around £30+) just to complete an insurance claim form.

When your pet is unwell, you’re effectively backed into a corner and don’t feel you have a choice but to go ahead and pay. It did feel like this situation was being taken advantage of.

Overall, a very good service in terms of care, but the cost side I feel is unfair.

The vets were quick to realise my female dog needed a caesarean section. They fully explained the procedure, her care , and the possible costs and risks. They kept us informed throughout the six hours she was there and consequently we had three healthy puppies and our female dog to bring home at 12.30am.

Quick to answer the phone, explained process clearly.information sent immediately.
Great service, vet was efficient and professional.

They helped with my dog n they was no waiting about, straight seen to

Ridiculous prices for consultation. Borderline robbery. No way should a emergency sunday appointment cost 302.50 before any treatment or antibiotics.

Vets
Mechanics
Dentist

Think of a number and double it.

They are so lovely with pets, take great care of them I would 100% recommend.

The staff were excellent at Vets now, lovely and friendly. The service I received was excellent and very efficient.
The only downside was the cost of the treatment and having to pay up front before your insurance claim.