Vets Now - Cheltenham Avis 41

If you need an emergency vet then you really don't have a choice but they were great, compassionate helpful and knowledgeable. Our kitty recovered :)

Only downside is finding your way across the carpark at night - main racecourse entrance needed

Very efficient, fast service. Was seen straight away and explained the process thoroughly in a caring manner.

Gave my dog away to a stranger. They dont even know who they gave it to. Refused to discuss anything. Wouldn't let me speak to anyone to even discuss

The vets were good, but the financial aspect is absolutely terrible. I have had to use vets now twice, and both times it has taken a very long time to get the money refunded to me after my insurance company has paid them.

I last used vets now at the end of December, and the insurance company paid them on the 9th January. I am STILL waiting for a refund, and this has put me in financial difficulty as the amount owed is substantial. The whole point of insurance is so that you don’t have to deal with this kind of thing. I have sent a complaint and called many times, but I’m still waiting to hear back.

I’m going to switch my regular vets, purely so I do not have to use vets now again and deal with their inability to send timely payment.

From arriving at the surgery to departing everyone was extremely caring and thoughtful towards our pet and all of us. Thank you

The team at vets now cheltenham was amazing, they went above and beyond for my cat, made me feel at ease in a difficult time.

Lovely knowledgeable vets who really care and know what to do in a crisis. We saw Matthew and he was fantastic. He quickly made my dog sick after she had eaten some raisins and was wonderful and reassuring. My dog absolutely loves all the staff and was treated like their own pet. Couldnt ask for a better service. 5******************* doesn’t come close. Thankyou Cheltenham Vets Now.

The aftercare customer service is appalling. Took our cat there in May on a Sunday and sadly had to have her put down. Vet on the day was lovely. Then the problem started, as they put down the wrong cause of death on the insurance claim. This causes us real distress. They rectified it but the stress this caused until rectified, at a time of great upset, was awful. Then got a bill for a small final amount they said was owed, so at which point decided to complain (in August) about the distress caused. Still no resolution to complaint although it's nearly Christmas. They have stalled/ignored for weeks now...Beware....
Update 10.12.25 - despite what Vetsnow say below, they have NOT provided a final response, and so again, seems to be disjointed and misleading

The fees, even for out-of-hours, were outrageous. Indeed, I paid over 500 pounds for virtually nothing, for the vet was unable to make an inspection of a cat! Could not I or an assistant have helped? The ‘consultation’ fee seems to be just that! If the vet has actually to act, one has to pay more. I was blithely told that my insurance claim would be handled by the vet, but was not informed that the service came at a cost; that cost - according to the invoice- included the vet’s time in ‘signing off’ the claim; extraordinary!! In all, a very poor performance

Fast and efficient. Professional

SWIFT APPOINTMENT, SEEN FAST, DIAGNOSIS CORRECT, A BIT PRICEY BUT UNDERSTANDABLE AS WEEKEND.

Expert and caring team who responded quickly and kept me well informed.

Never never again waste of time and all about the money

Great care - VERY pricey.

I had to rush my dog into vets now on Friday the 13th of June.
Both the vet and vet nurse were absolutely brilliant.
We were in the practice for nearly 3 hours. I can't fault the care my dog was given in what was unfortunately his final hours with me. I lost him the following day.
I'd give 100 stars if I could, they really were brilliant.

Very efficient service at the Cheltenham vets now. The vet was lovely and knew exactly what she was doing. She explained everything in detail and made the process very clear. Thank you

Kind staff who put our dogs needs first, minimised his stress and anxiety and provided useful information and support.

The vets were very helpful and acted quickly. Cannot praise them enough.

Excluding the cost, they were fantastic, have handled the claim excellently and put everything through for us