Vets Now - Dundee Avis 116

I was advised on the phone to go straight to Dundee. Got there and we had to wait about an hour to be seen. Not what I would expect from a service charging £350 for a 5 min consult!!
Only plus was the vet was thorough and helpful.

Vets and staff excellent except was quoted price on ph before we went and after treatment find out not £213.00 but £450.00 not very nice considering my dog had just had second fit !!!!

There was no empathy from the vet towards my dog or us as worried pet owners. All they seemed interested in was putting the card machine in our face—there was no reassurance or comforting words. They were only concerned about the value of our pet insurance. Hopefully, I never need to deal with these people again. It was all about the insurance—what a disgrace. Also you sent me the email to do the review.
Firstly, my pet’s name is Ivy. The vet was Kings Cross Road, Dundee. Also, if you want to reply, please make it transparent for everyone to see. Why not send someone in there to see how people and their ill pets are treated? Disgusting.

Extremely helpful in a heartbreaking situation. Kept calm and friendly, Explained circumstances clearly. Helped us out so much in and emergency situation

Fast, efficient care of my pet. Friendly staff.
Expensive for what care was provided.

Staff were very friendly and informative, in a way that I understood what was wrong and what was happening to my pet.

Very positive experience. My dog was seen straight away and the vet was really good with her.

My cat was in some discomfort and breathing laboured. I called vets now and was told to bring him up immediately, which we did. Helen, the vet, did everything she could at that point, to make him stable. We were very grateful. On leaving though, we were asked for a deposit which I thought was uncalled for as we had insurance. Unfortunately, the vets could not treat our cat's issues at we had to let him go. It was very sad.
The vet team at Parkside were amazing though throughout, keeping me updated all the way.

Absolutely unacceptable and deeply unprofessional.
From start to finish, the primary concern appeared to be money rather than the welfare of my critically unwell puppy.

Before 5pm, prior to the practice transferring over to Vets Now, we were seen by a male vet who was genuine, compassionate, and honest. He clearly explained that he was extremely worried about our puppy. While this was devastating to hear, it prepared us for the seriousness of the situation and the possibility of the worst.

However, once care was taken over by Vets Now, the information and approach changed completely. I received a phone call during the night in which the caller failed to identify themselves. The very first thing said was, “Have you got the money sorted?” There was no update on my puppy’s condition, no reassurance, and no indication that his wellbeing was the priority.

Later, we were contacted again and told that the puppy had “perked up” and that we could take him home, despite him being blue and clearly struggling to breathe. This gave us false hope at an already devastating time, only to leave us even more heartbroken. It was deeply concerning and appeared to be driven solely by the fact that we did not have the £500 deposit immediately available.

The lack of professionalism, empathy, consistency, and duty of care shown was shocking and unacceptable. This practice failed to meet the basic standards expected of a veterinary service.

I was called to come and pick my puppy up and noticed he was blue and crying. I asked if he was ok and was told he was fine but he was not. They clearly wanted me to just get him out the building and if I did he would have died. I noticed he wasn’t right and told them I didn’t not want to take him home, he was sadly put down.

I would strongly advise others to avoid this practice.

Great team fantastic staff compassionate all round very helpful and knowledgeable and caring my pet couldn't have been in better hands

The vet that dealt with me was very professional, caring and empathetic to me and my dog. She talked me through every step she was doing and gave me encouragement. I can’t thank her enough as my dogs are my everything. However the price is extremely expensive. I get it was an emergency but gosh £315 for consultation fee.

Absolute rip off

The receptionist was very friendly and kept us up to date on our wait time as it was busy.The vet was excellent our little pomeranian Bella is quite an nervous dog but she allowed the vet to examine her and sort her out .The vet explained everything to us and we felt more relaxed knowing she would be ok best vet we have ever had 5stars from us thank you.

I am very grateful to nowvets for saving my dogTillys live she had pyomitrs 3/1/2026 they were fantastic i Thank all the team that was involved in helping me and my Tilly . Thank yous all mrs p douglas & Tilly ❤

We had to drive 45 miles to reach the out of hours vet. It was a long and fraught journey with a sick dog. The vets now practice covers a very wide area and is too far away from rural places in my opinion. An additional practice in the ph1-7 postcode would be great.
The vet who met us was lovely and immediately put me at ease. She treated my wee dog swiftly and was very kind. She clearly loves animals

First class service even over the Christmas holiday period

Took my concerns seriously didn’t make me feel silly or if I was over reacting they were only to happy for me too come in so so they could examine my dog. The vet was great did a thorough check and prescribed some medication and he’s been improving ever since

Excellent service and care for my pets

£330 for a consultation — from an industry built on compassion for animals. It’s devastating to think that some will be left to suffer because of costs like this. Absolutely heartbreaking.

Vet was amazing with Tank my frenchie . I was seen promptly on the Sunday and she was so lovely with him. Made him pain free and explained everything to me.