Vets Now - Eastbourne Avis 199

TrustScore 4.5 sur 5

4,3

Inside St Anne's Vet Group, 6 Saint Anne's Road, BN21 2DJ Eastbourne, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Phoebe was FANTASTIC. It just such a shame emergency vets are so expensive. Luckily for once I had the money upfront to pay. £423!! As my dog is insured, I will get the money back. What about most pet... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We took our dear little Cavalier to Vets Now on the August bank holiday,because she has massively large runny poops with lots of blood which came on without any warning. They treated her but she di... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Absolute extortion. Everyone there was very kind and calm for sure but after being referred by online vet, the vet we saw didn’t seem to have the same up to date knowledge and just gave basic monit... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Call answered very promptly, reassured by vet and appointment made to be seen asap, made aware of cost. On arrival Vet very kind to my beloved cat and after thorough examination appropriate treatment... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Urgences vétérinaires
  2. Vétérinaire

À propos de Vets Now - Eastbourne

Écrit par l'entreprise

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Coordonnées de contact

  • Inside St Anne's Vet Group, 6 Saint Anne's Road, BN21 2DJ, Eastbourne, Royaume-Uni

  • 01323 325168

4,3

Excellent

TrustScore 4.5 sur 5

199 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 1 sur 5 étoiles

Wrong diagnosis and £2000 out of pocket

Took our dog here with sickness and diarrhoea left there the next morning with a dog that had dosed right up on pain killers and apparently unable to use his back legs at all told we needed to rush him to Newmarket DWR who are amazing by the way to find out they have missed diagnosed our dog who turns out to have an injured leg some how the who experience has cost us £2000 more than it should of we seeking this payment in compensation from vets now I will update this when have an outcome

17 mai 2026
Avis spontané
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Réponse de Vets Now - Eastbourne

Hi Russell, thanks for sharing your experience at Vets Now Eastbourne pet emergency service. What you’ve described sounds very unusual and we’d really like the opportunity to look into this further for you. Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address.

Noté 5 sur 5 étoiles

Facilities

Facilities, friendly professional and very dog welcoming staff plus level of care

27 mai 2026
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Réponse de Vets Now - Eastbourne

Hi Bill, thanks so much for your positive feedback regarding your recent visit to Vets Now Eastbourne. We really appreciate it. It’s a pleasure to have helped you and your dog. Have a great day.

Noté 5 sur 5 étoiles

Under a difficult visit where we lost…

Under a difficult visit where we lost one of our dogs the receptionist and Vet handled our moment very well.
They were sympathetic ,understanding and professional.

10 mai 2026
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Réponse de Vets Now - Eastbourne

We are truly sorry for your loss. We appreciate your kind words during such a difficult time. Thank you for your feedback.

Noté 5 sur 5 étoiles

Excellent service

Very efficient and helpful could not fault any of the staff they were all very kind

2 mai 2026
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Réponse de Vets Now - Eastbourne

We appreciate your kind words and are so glad to hear that our team provided such a positive and supportive experience for you.

Noté 5 sur 5 étoiles

They were amazing,saved my dog Thea…

They were amazing,saved my dog Thea life.

21 avril 2026
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Réponse de Vets Now - Eastbourne

Hi Judy, we are so happy we could help Thea at Vets Now Eastbourne. Thank you for sharing your experience with us; we appreciate it.

Noté 5 sur 5 étoiles

Fantastic service

Fantastic people, great quick help for our dog

7 avril 2026
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Réponse de Vets Now - Eastbourne

Thank you for your kind words, Elizabeth. It was our pleasure to help your dog. Have a great day!

Noté 3 sur 5 étoiles

Polite and efficient

Polite and efficient, nice vet, had it been an obvious problem, like a wound, or a cat or dog, the treatment would have been fine. As it was the ferret was made comfortable until I could get him to my own vet where the diagnosis was confirmed and exploratory surgery proved the prolapsed bladder to be accompanied by heart failure.
I have no issue with out of hours vets but my heart sinks when it comes to my ferrets because knowledge is so limited.

8 avril 2026
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Réponse de Vets Now - Eastbourne

Hi there, thank you for taking the time to leave a review. We understand your feedback but we're glad we could be there to help your ferret until you could get to your vets in the morning.

If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address, postcode and highlighting your concerns.

Noté 5 sur 5 étoiles

Calm reassuring friendly staff

Calm reassuring friendly staff. Seem very fast and referral set up all on a bank holiday. Thank you

7 avril 2026
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Réponse de Vets Now - Eastbourne

Hi Jan, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Noté 5 sur 5 étoiles

The vet we saw was lovely

The vet we saw was lovely, explained everything to us and made sure we understood. We weren’t rushed and she took her time with our cat, calming and making a fuss of her before she did any checks.

15 mars 2026
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Réponse de Vets Now - Eastbourne

Hi Linda, thank you for taking the time to leave us a review. We're so glad to hear our vet was able to help you and your cat. Have a lovely day!

Noté 5 sur 5 étoiles

Staff are brilliant

Staff are brilliant, very friendly and knowledgeable. You get such amazing service. I am quite sure that if I had not taken my dog here she would have passed away overnight. I wish they did a day practice. As vets now are so much better than my day time vets.
This is the third time I have had to use the out of hours vets and every time they have done outstanding work. Cannot recommend enough.

13 mars 2026
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Réponse de Vets Now - Eastbourne

Hi Rebecca, Our teams are passionate about pets, and feedback like yours means a lot. We’ll share this with the Eastbourne team; thank you for taking the time.

Noté 5 sur 5 étoiles

Phoebe was FANTASTIC

Phoebe was FANTASTIC. It just such a shame emergency vets are so expensive. Luckily for once I had the money upfront to pay. £423!! As my dog is insured, I will get the money back. What about most pet owners, who wouldn’t have the money to pay. The idea of any pet being ill and in pain, not being treated, because the owner cannot afford the astronomical bill, really upsets me. It’s not the owners fault; but these conglomerates, that have turned vet practices into businesses. I don’t blame individual vets either. Being a vet is a vocation not A MONEY MAKING business.

12 mars 2026
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Réponse de Vets Now - Eastbourne

We appreciate your feedback about costs. Transparency matters to us - here’s a detailed explainer of fees and what they cover: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Noté 5 sur 5 étoiles

They knew exactly what they was doing

They knew exactly what they was doing, they were quick to jump in action. Although very expensive, they saved my rabbits life.

7 mars 2026
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Réponse de Vets Now - Eastbourne

We understand unexpected emergency care can be worrying. Our pricing reflects the dedicated, out-of-hours service we provide. A full breakdown is here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Noté 5 sur 5 étoiles

Reception staff kind and caring as was…

Reception staff kind and caring as was the vet who gave us advice and to return to Sussex coast vets on Monday. Chino was relaxed in her company

10 février 2026
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Réponse de Vets Now - Eastbourne

Hi Valerie, thanks so much for your positive feedback. We really appreciate it. We hope you have a great day.

Noté 5 sur 5 étoiles

My dog was seen by a local vet within…

My dog was seen by a local vet within 20 minutes of my phone call. We were treated very well and had all our options explained to us. Came away very happy.

27 janvier 2026
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Réponse de Vets Now - Eastbourne

Hi Mark, many thanks for your positive feedback. It’s wonderful to know our team could help you and your dog. Have a lovely day!

Noté 1 sur 5 étoiles

The £350 fee before consultation is…

The £350 fee before consultation is exorbitant, I really feel for the people who do not have this sort of money and potentially will leave their animal to suffer until they can get to there own vets.

13 janvier 2026
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Réponse de Vets Now - Eastbourne

Hi Janet, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Noté 1 sur 5 étoiles

Appalling

Appalling, they don’t even deserve one star!
£400 for putting my pet on 20 minutes worth of oxygen. The vet, a Spanish man who commutes from Madrid (wages must be good here) spent 5 minutes with us and put the animal on oxygen for 20 minutes while he attended another patient. Boom! Thank you very much KERCHING!! That’ll be £400 please. Next! Sends him home - he’s fine, nothing wrong, he says. 10 days later my pet is having to be put to sleep.

7 janvier 2026
Avis spontané
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Réponse de Vets Now - Eastbourne

We take allegations of clinical negligence extremely seriously and we’re sorry to hear of your complaint. We investigate all complaints thoroughly, and we would encourage you to please take your complaint directly to Vets Now, through the customary channel (complaints@vets-now.com) and our team will liaise with you directly throughout the investigation process.

Noté 5 sur 5 étoiles

My dog which is a Tibetan spaniel was…

My dog which is a Tibetan spaniel was attacked by our home on Rock A Nore beach by a Cane Corso off his lead. I thought my boy might die. The care he received was what I would want for him. He’s great now

26 novembre 2025
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Réponse de Vets Now - Eastbourne

Hi there, thanks for sharing your experience with our pet emergency service. We're glad we were there for you and your dog. Take care.

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