Saved my whippet Aiyana from dying, after she had food poisoning from a plant on her morning walk. Poisoning took full effect around tea time and after an emergency visit to a local vet, who kindly... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The vet Susanna was incredible - her communication and explanations about our pets changing condition were first class. We could not have asked for more and her the team’s excellent care meant our do... Voir plus
L'entreprise a répondu
Vet unfortunately failed to notice the issue was a wound under our dogs tongue. We did say that we felt the issue was with his mouth, possibly a tooth or similar. Although the medication given helpe... Voir plus
L'entreprise a répondu
The team have saved our kitten from sudden heart failure. Incredible team. Caring, responsive, thorough. We are beyond grateful. There are no words that could describe our gratitude to everything the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Vets Now - Herne Bay
Écrit par l'entreprise
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Coordonnées de contact
Unit 1 The Links, CT6 7FE, Herne, Royaume-Uni
- 01227 634459
4,7
Excellent
137 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lovely staff
Lovely staff, looked after my mum’s dog so well.
We were kept informed about what was happening.
28 mai 2026
Réponse de Vets Now - Herne Bay
We are so pleased to hear our team at Vets Now Herne Bay took such great care of your Mother's dog and that you were kept informed.
The 2 people in the vets were so kind…
The 2 people in the vets were so kind and profesional and when you consider it was 2.30 in the morning they were great.
17 mai 2026
Réponse de Vets Now - Herne Bay
Thank you for your kind feedback about our team Chris. Feedback like this really means a lot. Have a great day!
The vet Susanna was incredible
The vet Susanna was incredible - her communication and explanations about our pets changing condition were first class. We could not have asked for more and her the team’s excellent care meant our dog is now on the road to recovery from a very serious illness. We can’t thank you enough….
30 avril 2026
Réponse de Vets Now - Herne Bay
We appreciate you taking the time to leave us such a wonderful review. We're so glad to hear that our team's care and communication helped your dog's recovery from a serious illness. We wish you and your dog all the best!
Vet hospital saved my Whippet’s life
Saved my whippet Aiyana from dying, after she had food poisoning from a plant on her morning walk. Poisoning took full effect around tea time and after an emergency visit to a local vet, who kindly stayed open until after 7pm. Advised to take her to vetsnow hospital in Herne Bay, Kent.
Great work through the night and Aiyana was ready to come home in the morning, brilliant, thank you very much.
(An expensive service, it isvital.)
1 avril 2026
Avis spontané
Réponse de Vets Now - Herne Bay
Hi there, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
My kitten got ill on bank hol monday so…
My kitten got ill on bank hol monday so my usual vets were closed. Suzannah at the herne bay emergency vet was fantastic and Mullet is now on the mend 🤞
6 avril 2026
Réponse de Vets Now - Herne Bay
Hi Dan, thank you for your kind feedback. We're so pleased to hear Mullet is now on the mend! Have a great day.
Very friendly staff and care about the…
Very friendly staff and care about the pets couldn't complain good service and knew my dog was in good hands one lady even sung to my dog when she had her over night which is above and beyond care.
23 mars 2026
Réponse de Vets Now - Herne Bay
Hi Lisa, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
The staff were professional
The staff were professional, thorough, informative and caring. Highly recommended!
16 mars 2026
Réponse de Vets Now - Herne Bay
Hi Antoni, we appreciate you taking the time to share your kind words. We're so glad our team at Herne Bay Vets Now were professional, thorough, informative and caring. Thank you
Skilled, caring, knowledgable
The team have saved our kitten from sudden heart failure. Incredible team. Caring, responsive, thorough. We are beyond grateful. There are no words that could describe our gratitude to everything the team has done over 2 nights he stayed with them. Incredible human beings who love what they do and genuinely care.
13 février 2026
Réponse de Vets Now - Herne Bay
Hi Elena, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
The receptionist was absolutely…
The receptionist was absolutely delightful, informative and helpful.
Sadly, we felt that the actual vet could have done more. She was reluctant to be hands on with the dog and suggested visiting our own vet the following day.
The painkillers prescribed did fortunately assist.
27 janvier 2026
Réponse de Vets Now - Herne Bay
Hi Gail, thank you for taking the time to leave us a review, and we appreciate you letting us know about your concerns. If you wish to discuss your visit further, please do not hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Réponse de Vets Now - Herne Bay
Julie, we appreciate your positive feedback We are so glad that you had such a great experience with our Vets Now Herne Bay team.
Staff were great.
29 décembre 2025
Réponse de Vets Now - Herne Bay
Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The whole team were lovely on Christmas…
The whole team were lovely on Christmas Day when I brought my kitten in. They made us feel very reassured and explained everything well, giving us multiple options.
25 décembre 2025
Réponse de Vets Now - Herne Bay
Olivia, we're happy to hear that the team provided reassurance and clear explanations during your kitten's Christmas Day visit. Thank you for your kind feedback.
Caring and supportive care for our little dog - and for us!
The staff manning the emergency clinic were kind, supportive and professional. Our dog had experienced a seizure for the first time - we were anxious and so was he. He was examined promptly and we received reassuring and helpful advice. Thank you!
14 décembre 2025
Réponse de Vets Now - Herne Bay
Hi Heather, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Réponse de Vets Now - Herne Bay
Hi Cheryl, we really appreciate you taking the time to leave us a review. It’s a pleasure to have helped you and your pet. Have a great day.
Réponse de Vets Now - Herne Bay
Hi Rita, thanks so much for your positive feedback. We really appreciate it.
The vet was brilliant but a very high…price is paid for out of hours
The vet was brilliant but a very high price is paid so expensive
29 octobre 2025
Réponse de Vets Now - Herne Bay
Hi Barbara, thanks for taking the time to leave us a review. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Great treatment with care
My lovely girl was treated quickly and with care. I was also confident that she was treated well. Overall a very positive experience that has made my girl recover quickly!
12 octobre 2025
Réponse de Vets Now - Herne Bay
Hi Sarah, It’s a pleasure to have helped you and your lovely girl. Have a great day.
The vet was really personable
The vet was really personable, put my daughter at ease, explained things well, told us what to expect and when to get in touch again.
14 octobre 2025
Réponse de Vets Now - Herne Bay
Hi Elizabeth, we really appreciate you taking the time to leave us a review. Have a lovely day.
Very gentle and caring with our puppy
Very gentle and caring with our puppy. Gave her a steroid injection to reverse her extreme allergic reaction which was supposed to work in a couple of hours but did not in fact work until the next day so we had a really bad night with her. The cost was extortionate considering it was only 5pm on a Saturday. This has been put on a credit card as £350 was not just lying around!!! I would’ve expected £150-£200.
13 octobre 2025
Réponse de Vets Now - Herne Bay
Hi Jane, we really appreciate your kind words and we’re glad we could help you and your puppy. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
See my dog in an emergency she was very…
See my dog in an emergency she was very loving and caring. Helped solve the problem
6 octobre 2025
Réponse de Vets Now - Herne Bay
Thank you for your kind words Jamie. We're happy to hear that we provided loving and caring support to your dog in an emergency and helped resolve the issue. Thank you!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.