My little dachshund was very poorly, I took her in as an emergency and the two staff were wonderful. They talked me through everything, what they will do and why and kept me updated throughout the nig... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementNatland Road, Riverside Business Park, LA9 7SX Kendal, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The care received was fine however the billing was criminal. No wonder the Government are intervening. Out and out profiteering. £35 admin fee on top of the exorbitant fees and super inflated drug... Voir plus
L'entreprise a répondu
Both members of staff couldn’t have been kinder. They could see how obviously stressed I was and took the time to explain what procedures they were going to do. Also like to mention the guy at your... Voir plus
L'entreprise a répondu
My dog was suspected of algae poisoning, after communications from vets in Penrith they admitted her overnight. The care was exceptional - the vet even sat on the floor to do her examination as our... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Our experienced emergency team in Vets Now Kendal are here for you at the time you need us most. Vets Now Kendal pet emergency ECC clinic in Riverside Business Park, Natland Road, Kendal, Cumbria, LA9 7SX provides an emergency service for pets and vets in the Kendal area. Here we have a team of dedicated emergency vets on hand to provide your pet with the highest level of care.
Coordonnées de contact
Natland Road, Riverside Business Park, LA9 7SX, Kendal, England, Royaume-Uni
4,2
Bien
56 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing care for my girl.
My little dachshund was very poorly, I took her in as an emergency and the two staff were wonderful. They talked me through everything, what they will do and why and kept me updated throughout the night on her progress. They also helped me through the claim process and made a difficult time a bit easier for use.
10 mai 2026
Réponse de Vets Now - Kendal
Thank you for the lovely feedback, Rebecca. We're so pleased we could help you and your Daschund. Take care
Just a very unpleasant experience
Just a very unpleasant experience, very poorly organised with the staff being unsure of where equipment, medicines etc were located.
Other than providing antibiotics it felt a pretty pointless visit and very expensive antibiotics.
Next time we will either wait for our regular vet or find a freelance vet.
5 mai 2026
Réponse de Vets Now - Kendal
Hi Richard, thank you for sharing your feedback. We’re sorry your experience didn’t meet expectations. If you'd like to discuss your visit, please get in touch with us directly at complaints@vets-now.com with details of your case and concerns.
Excellent service
Both members of staff couldn’t have been kinder. They could see how obviously stressed I was and took the time to explain what procedures they were going to do. Also like to mention the guy at your call centre who was very kind and patient
27 avril 2026
Réponse de Vets Now - Kendal
Hi Joan, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Very good experience
24 hour staffing very good, meant we were seen very quickly. Nice staff and all sorted quickly and professionally
12 avril 2026
Réponse de Vets Now - Kendal
Hi Richard, it’s great to hear you had a good experience at our Vets Now Kendal practice. It was a pleasure to have helped you and your pet
Emergency veterinary appointment
Emergency veterinary appointment, which was organised within minutes and the service from the team was excellent.
6 avril 2026
Avis spontané
Réponse de Vets Now - Kendal
Hi Andrew, thank you for your review. We're so glad we were able to help. Have a lovely day.
Honest
Honest, transparent and trustworthy. Amazing service over the bank holiday weekend. Greatly appreciated.
6 avril 2026
Réponse de Vets Now - Kendal
Hi Chloe. We greatly appreciate your feedback for the team at Kendal
Outrageous price
The care received was fine however the billing was criminal. No wonder the Government are intervening. Out and out profiteering. £35 admin fee on top of the exorbitant fees and super inflated drugs prices. Really? You should be ashamed. Taking advantage of pets' distress and caring owners.
You are in the same league as lawyers, estate agents and journalists and currently top of the table. Your greed is indefensible so don't even try.
11 janvier 2026
Avis spontané
Réponse de Vets Now - Kendal
Hi Duncan, I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
In terms of the insurance administration fee which Vets Now charge, the veterinary surgeon is making a professional declaration that, to the best of their knowledge and belief, all information provided on the form is true and complete and that the fees charged are no more than the fees they would normally charge their clients. Completion of the form is more than an act of administration, rather a professional statement, similar to a doctor’s letter for example, which would be required to verify information given to an insurance company. As such, completion of the form attracts a fee.
If you’d like to query your bill or speak to us about anything we’re here for you on customersupport@vets-now.com.
The experience was great but the cost…
The experience was great but the cost was eye watering.... Even D ick turpin wears a mask.
I understand it was out of hours but it was £300 before we walked through the door
19 février 2026
Réponse de Vets Now - Kendal
Hi Jane, thanks for taking the time to leave us a review. We appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
I got there in the middle of the night…
I got there in the middle of the night the lady who looked at my very poorly dog she was one of the nicest vets I have ever met Ellie .Vetsnow must be proud to have you in there practice you are so loving caring and a very nice person keep being you and thanks for everything and all your kind advice
12 février 2026
Réponse de Vets Now - Kendal
Hi Amanda, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
The vets were amazing. Thankyou
The vets were amazing agreeing to see my poorly Hen. They were very thorough and methodical and gave us good guidance and for out of hours I thought the price was very reasonable considering the length of time we were there.
2 février 2026
Réponse de Vets Now - Kendal
Hi Sue, thank you for your kind feedback. We're glad you were pleased with the service provided by our team, and so thrilled we were able to help your hen. Have a lovely day!
ONE HEALTHY LABRADOR ROXY.…
O UR LABRADOR ROXY WAS VERY POORLY NEW YEARS DAY, SO WE ARRIVED AT VETS NOW KENDAL,THE VETS WERE SO CARING FRIENDLY AND PROFESSIONAL WITH TREATMENT AND MEDICATION OUR BEAUTIFUL ROXY HAS RECOVERED FULLY, SO THANK YOU ALL VERY MUCH.
3 janvier 2026
Réponse de Vets Now - Kendal
Hi Francis, thanks for your review and kind words. We will be sure to pass these onto the team. Take care.
Very good however upon getting home it…
Very good however upon getting home it was not very clear on how to administer the meds we were given, but excellent service otherwise especially as it was Christmas Day !
27 décembre 2025
Réponse de Vets Now - Kendal
We're happy to hear that the service you received was good. We apologise the medication instructions were unclear and we'll review our discharge process.
Friendly and caring practice
Friendly and caring practice. My dog was dealt with very efficiently with plenty of explanation, and is recovering well - with grateful thanks!
Making an insurance claim for the vet to be paid direct turned out to be complex - recommend settling the full bill then make a personal claim instead.
20 décembre 2025
Avis spontané
Réponse de Vets Now - Kendal
Hi Jensu, thank you for taking the time to leave us a review. We're so glad to hear that your dog is recovering well following your visit. I'm sorry that you've found the claim process complex. We're here to help, so please don't hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your query.
My dog needed out of hours emergency…
My dog needed out of hours emergency treatment on his 13th birthday....
All the staff, Lorenzo, Fiona, the vet nurse and reception staff were amazing in their treatment of Dexter and in their approach to my wife and I. If you ever need help then do not hesitate to pick up the phone to them as they were simply amazing in all areas. Thank you all.
22 novembre 2025
Avis spontané
Réponse de Vets Now - Kendal
We're so glad we could provide exceptional care for Dexter during his emergency. It means a lot to us that you felt supported by our team. Thank you for your kind words.
Annie is better now toilet back to…
Annie is better now toilet back to normal and are happy what you did for my pet Except prices are steep thnk you
1 octobre 2025
Réponse de Vets Now - Kendal
Hi Susan, we really appreciate your kind words. We’re glad we could help you and Annie. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
My dog became ill at 8.20pm I rang out…
My dog became ill at 8.20pm I rang out of hours they said £324 just to be seen without treatment it was a good job we could afford it but what would they do if u couldn’t turn u away
30 juillet 2025
Réponse de Vets Now - Kendal
Hi Mrs Dixon,
We appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
First class treatment but extortionate prices
We can’t fault the treatment our rabbit received. The vet we saw was very thorough.
The only criticism is the eye watering bill we received because it was out of hours.
13 août 2025
Réponse de Vets Now - Kendal
Thank you for your feedback, I hope you rabbit is feeling better. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
A horror show from first call to six…
A horror show from first call to six hours later when my dog finally died. Horrific and traumatising I will never ever use them again.
They charged me £440 and did nothing except listen to my dogs heart while she died on her own, unable to get a line into her because they had delayed phoning me back.
18 août 2025
Avis spontané
Réponse de Vets Now - Kendal
Thank you for taking the time to leave a review and I am very sorry to hear of your loss. Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, to highlight your concerns, indicating which clinic you attended, your pet’s name and the first line of your home address.
Absolutely fantastic service
Absolutely fantastic service. Very friendly and extremely professional. I cannot recommend them enough!
18 août 2025
Réponse de Vets Now - Kendal
Thank you for taking the time to leave a review for the Kendal team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.