Vets Now - Sutton Avis 132

I took my cat in at 8pm on Easter Thursday. He received excellent treatment. I cannot fault the staff. The billing though was ridiculous. I understand the £313.50 fee as it was out of hours but I was then given a 3ml bottle of a drug called Metacam. This can be purchased online for £5.99 but they charged me £54.59. Yes you read that right, nearly TEN TIMES its retail price ! I complained but they stand by their extortionate pricing. Very disappointing corporate response and blatant profiteering. Vets Now is owned by private equity firms EQT Partners and Silver Lake who are 'private equity' firms. NB: I have already been through the Vets Now complaints procedure but they stand by their pricing.

Wonderful staff. Dedicated, looked after our dog so well with her operation aftercare. Provided lots of progress updates and good advice.

Life savers!!

Kind, knowledgeable, professional and caring. Lovely practice. Sera was amazing.

Excellent Care, they went through everything with me. Explained what they was doing. I was very happy.

Our 15 year old cat, Ziggy, had a suspected broken leg late Sunday afternoon, so we were sent to Vets Now, Sutton. They were busy when we got there but the receptionist was very friendly. We were only waiting a short while when we were triaged by Ivo, who was a nurse. He was very gentle and caring with Ziggy but also very thorough. He explained everything clearly to us and gave Ziggy some pain relief. A few minutes later, the vet, Yasmin came in. She was so lovely. Really clear on what she was doing and what our options were. She also gave Ziggy lots of fuss. Our whole experience with them was so positive. I really felt they did everything they could for Ziggy. When we took Ziggy to our vet the following morning, all of the information had been sent across for them to pick up before we arrived. The whole experience was very reassuring, to Ziggy as well as us, especially during such an anxious time.

I’m glad they were there when we really needed them but it came at an eye watering cost.
We went to our vet’s following our visit to Vets Now and apparently our dog breed (cocker spaniel) is prone to dislocating their shoulder which didn’t appear to be common knowledge with the vets on duty. Thankfully they popped it back in.
We were nearly persuaded to have a further costly scan.
However, I have to say that the vets were brilliant and we were kept informed throughout.
Facilities & parking on this site are great.
I’m sure the costs are to do with the insurance culture.

It's a money problem. The staff were delightful and the vet was lovely and very professional, but this market is very wrong when it costs 30% more for a cat to be examined for cystitis than it does for a human to have an MRI scan with a radiographers report.

AVOID***
I took my guinea pig in at 11.30pm Monday night as she was very ill they took her off me for an hour and when they returned they said they couldn't see anything worrying they had given her a quick ultrasound and gave her antibiotics, pain mens and build up food. £300 later and a very stroppy man at reception took payment....!!

The next day she was worse took her to my own vets and she had to be put to sleep as my vet said she had a huge mass in her tummy ..!!!
HOW WAS THIS MISSED, why was i given medication she didnt need...
And why has no one responded to my emails?
AVOID THIS VETS...
**UPDATE.
7 EMAILS HAVE BEEN SENT AND NOT ONE REPLY..I HAVE REPORTED YOU TO the Royal College of Veterinary Surgeons (RCVS): For serious professional misconduct .....

Very professional and sorted all our problems that we are poor old Ruby of three months and arranged a visit to the Bristol animal University to sort all our problems out we think everybody at the vets

Reggie our 2yr old Cockapoo was injured on is morning run. We contacted Vet Now and they were amazing. They were upfront about the out of hours charge but this wasn’t an issue, out Pet Plan insurance is in place. The Nurse welcomed us with a warm reassuring greeting and calmed the situation with his professionalism. The vet arrived and Reggie’s injury was assessed. They transferred us to another practice for the surgery required. They were the first to see Reggie and their help not only calmed our fears but put us on the journey to getting our pet better. He is now at home and getting TLC. Thank you Pet Now.

Lovely staff, very welcoming!
Clean environment. Very satisfied with the care our kitten received after an emergency appointment!

Amazing service. Really looked after my cat and me as I was so worried. Can’t recommend more x

Was seen immediately it was an emergency situation so relieved for the treatment which we received for our dog which was fantastic. The Vet (from Brisbane) provided us with lots of information throughout and he was very thorough. Thank you.

Attended as a critical emergency case, was made to feel at ease, the vet explained everything that could potentially happen, communication on phone though the night stays was brilliant keeping us fully up to date, it made a very stressful time a lot easier

The team saw us quickly, and were very kind and friendly.

Overall very impressed on how they handled the whole situation. They were clear on his diagnoses, sympathetic and knowledgeable.
Vet and staff were polite.

Beth, the vet who looked after my very poorly cat was amazing and so caring. She took the time to explain everything and I felt that he was receiving the best possible care.

My poorly kitty Cash had a thorough examination and some treatment.
Very happy with my cats treatment and will be donating to the pdsa for this wonderful service which is so appreciated.

The Vet I saw was excellent. She was caring and very thorough. She explained all of the treatment options fully and kept me updated about costs.