Vets Now - Worcester Avis 168

Their aftercare is very disappointing. Vets do not call back with updates when promised, yet will continually chase you for payments. My dog sadly died and there was no consistency with vet updates or compassion. Its purely about money

Very good efficient service. Very compassionate as well and keen to help.

My call was answered fairly promptly and I was given help by a polite and warm person. I was quickly directed to the nearest emergency vet and given full instruction to find and what to expect when I arrived there.
The personnel at the vets were very kind and thorough. Immediate steps were taken to identify the problem and provide pain relief, before referral back to my usual vet.

Very kind and efficient - good communication of diagnosis and treatment and progression required etc

Exceptional service from start to finish. Calm, reassuring and efficient staff. Problem dealt with quickly and professionally.

Fantastic service. From calling them to arrange being seen to being there and getting checked over it was all less than half an hour. They checked our car over thoroughly and gave immediate treatment.

Its reassuring to know that if an emergency happens you can get seen quickly.

Team were really good and helped when our dog received an injury and required emergency vet services

They were very helpful and treated our cat appropriately

It was like a warzone in the waiting room. The practice was understaffed and the few who were there kept telling us this, when actually I needed maximum reassurance that our very poorly cat would get the very best care. I felt like we were an inconvenience and that caring for our boy was just a hassle they could do without.
I paid the bill in full and when I phoned to chase the sharing of the info with our insurance company, was told there'd be a £35 charge for VetsNow to do this.
I would never recommend this practice.

They saw my pet quickly and were very kind and gentle to him.

I don’t have complaints about the vet, particularly, although her advice was to take our dog home, make her comfortable and contact our own vet first thing on Monday. For context, the dog looks as though she has had a stroke and is clearly very unwell. The vet used a lot of words but did not really give us any answers.My issue is with the sky high fees. I do not consider that we have had value for money. The consultation and out of hours fee, excluding VAT, was £280. Also, I am concerned that the admin fee for processing our claim through our insurance – something the insurers make it impossible for me to do myself – is £30. £41 for an injection of Prevomax and £24.17 for “fees” associated with the injection.

Using the emergency vets is always a stressful time, this is a great service and much appreciated however the cost is often prohibitive meaning that animals may suffer unnecessarily. Then to be given incorrect advice i.e advised to give our dog Aspirin which could have had a disastrous outcome and finally charged £27 for two paracetamol is taking advantage of an emotional situation.

Unacceptably poor service. Our dog had been attacked by another. The wound the vet did find was not well treated and the work had to be redone by our vet to ensure it healed.The vet failed to even spot the larger wound which we found once we got home, so had to go to our own vet the next day. No painkillers or antibiotics were administered for the period until we could see our vet.

Waited 2 3/4 hours with my kitten. Was told we’d be next several times. After 2 hours,I asked if anyone had a rough idea of how much longer it would be I was told there were several unstable patients before me and they couldn’t possibly say. I left at 8pm without being seen. Thank goodness it wasn’t too serious. One vet on a Sunday is obviously not enough. Terrible.

The price was expensive but it was outside of normal hours! The girl I spoke to on Saturday evening was very good, helpful and it came across that she genuinely cared. I arrived with my dog early Sunday morning and the vet was brilliant and calming- it has only been a few days since but the dog is now drinking and eating and more lively .The vet also explained any information about the procedure and the aftercare I should carry out ! Thank you !!!

I was offered an appointment within an hour of phoning up on a Sunday morning and my dog was seen promptly.
Friendly staff and the vet was lovely.
Just expensive!

Reception ladies were very caring and competent. The vet treated my pet well.

Exceptional emergency care for our dog who had become acutely unwell. We were given regular updates on his condition. He was treated quickly and appropriately during his stay and then handed over to his own vet.

Very gental and carring