Villager Jim Avis 

Items were in stock when the order was placed, but took longer to be dispatched than estimated (even allowing for the seasonal busy period). Christmas decorations/ cards then arrived too late to be given to the people we'd orderd them for. Products were lovely, customer service replied politely and promptly to an email checking on dispatch, but it was basically.. 'We're busy as it's Christmas. Thanks for understanding'.
Once dispatched items arrived quickly by Royal Mail.

I bought 4 Christmas gifts but disappointed at the very poor quality so couldn’t give them. Sent 3 back at my expense + extra taken off by company. Poor returns policy. Wouldn’t recommend…..

Read reviews before buying anything. Hugely disappointed by poor quality and tiny image of personalised dog bauble. Returned item at my postage expense and charged a 10 percent return fee as company felt product with paintbrush marks in which looked like painted over bristle, chips and uneven surface ‘ added to uniqueness of the item’.Avoid at all costs.

Ordered a gift on 17th December 2024, it is now 2nd Jan 2025 and still no sign of the package. I emailed on 23rd Dec and was sent a very curt reply saying the cut off for Christmas orders was 15th Dec. No apologies, nothing and still not here so even if I had ordered 2 days before it would not have arrived in time for Christmas. A business can't get away with such poor customer service and failing to be apologetic in the current climate.

Got a lovely plaque with a Robin on it, website was easy to use, gift came quickly as described, couldn't be happier with it , would highly recommend

I ordered from this company over a fortnight ago, buying items to mark the death of my daughter's beloved spaniel. Despite generic emails explaining it's a busy time of year, still no sign of my purchases. The phone number on their contact pages does not exist.

Horrified by what arrived, 17 days after ordering. I ordered supposedly 2x CERAMIC personalised dog baubles. What I got was 2 x extremely badly finished plaster of Paris baubles with a tiny motive.
These were meant to be a present! They're only good for the bin

I ordered a border terrier bauble from this company and two and a half weeks on, it still hasn’t been dispatched and I’ve had no updates on my order other than a generic email about Christmas delivery times when I enquired about when I should expect my order to be dispatched. I understand Christmas is a busier period for all companies, big and small, but I’ve ordered from a range of companies this Christmas and not experienced such disappointment. I wouldn’t recommend and won’t be using again.

Do not waste your money, Xmas bauble with tiny cocker spaniel picture arrived very late. The items are nothing like advertised…. AVOID THIS SITE !!

Bought a 'ceramic' heart supposedly 'hand finished' in their studio. Turned out to be a cheap piece of mass produced Chinese plastic grossly overpriced. Eventually found the same item for 5 times less on another site. My fault for being in a rush but this company is a rip off big time. Arrived on Friday 13th!

I was rather shocked when my order of a reasonably expensive chiffon scarf arrived stuffed inside a small grey mailing bag, it was like receiving a packet of screws from amazon. The lack of care with regards to packaging and delivery cheapened the gift. This retailer needs to understand more about customer expectations and how to fulfil them.

Ordered Fox Red Labrador personalised, got Terrier, personalised. Contacted company, they sent the correct one but the image of the dog is minute.
Very expensive for the size of the image. Wouldn't have ordered if I realised the size on the website is not the size you get.
They offered for me to return it but I can't afford the postage for that.

Bought the personalised dog bauble, arrived quickly but disappointed with the very small size of the image of the dog and name.
So much space on the bauble and just a tiny image and wording. Images of dog breeds on baubles on website are much bigger.

The service from this company is exceptionally good and my sun catchers are beautiful .a big thank you to Jo for her help and keep up the good work .I will be shopping with villager jim again .

Very disappointed with the product I purchased, described as a "Snow Globe Decoration" definitely NOT a snow globe as its flat, very expensive and not worth the money...

Very disappointed, ordered a present for my son who had just lost his dog. After two weeks hadn't recieved it so contacted the retailer who promised to send out another one first class post, after another week still didn't recieve anything. No apology or anything, Very poor customer service, will not use again.

Ordered a sympathy gift for a friend..after over a week still not sent. Emailed and advised they had been ill so hadn’t posted. Asked to guarantee delivery within two days and they could not. Originally only refunded me the small charm £4.99 but ordered slate heart also £14.99 plus postage. After stating they had posted I pointed out that the Royal Mail tracking code showed they hadn’t! Finally refunded all but still down a sympathy gift. If you want something time sensitive then don’t use this company!

Brought one of the worktop savers, I have e had these before and been very pleased with them, however this one the glass is textured resulting in the picture being distorted, the glass has always been smooth in the others so the picture shows clearly - which is exactly what U want with villager jim images. Also I don't think it's going to be very hygienic due to food getting in the ridges. By the time I paid return postage & 10% restocking fee not worth sending back but very disappointed and not something I would recommend others buy

Disgusting customer service. No empathy with the customer. Lied about what was in the description of the item, they updated it to suit them. Trying to make me look foolish!!
Will never purchase from them again.
What should have been a special reminder of my labrador is just cheap & tacky looking.
Absolutely disgusted.

I ordered a white heart with a Chihuahua on. When it arrived it was pot marked in several places on the front and had a black mark on the back. I advised VJ and was told I could return it, at my own cost, for a replacement which might be the same as they are hand made. I asked if I could return it for a refund and was told, yes but nit only must I pay postage but also 10% would be deducted as it wasn't faulty or damaged. I said it was indeed faulty and damaged but recieved no reply. Absolutely appalling customer service. I left a comment on the Facebook page for these items but ofcourse it has been removed.