Vintage Wine Gifts Avis 

37
•
TrustScore 4 sur 5

3,8

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Noté 5 sur 5 étoiles

Exceptional gift, beautifully presented. It seems a shame that a few of the negative reviews are regarding delivery and not the fault of the vendor at all. Also, some complain of corked bottles, they... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Both my orders in 2026 went wrong. The first, they sorted the problem. The second, they haven’t even tried! Two weeks later, there is no delivered item or refund yet. Avoid if you want reliability. I... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Buyer Beware! 1982 Chateau Chevalier de Larquey 1982 Bordeaux Superieur I purchased a bottle of this 1982 wine for my husband's 40th birthday. Decided to open for Xmas day with guests. The cork had... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

It was our 40th wedding anniversary so I bought my husband a bottle wine from the year we married. Arrived in a lovely wooden gift box with various accessories - thermometer, foil cutter, cork scre... Voir plus

À propos de l'entreprise

  1. Événements & divertissement

Écrit par l'entreprise

Vintage Wine merchant offering 2000 bottles of top quality red and white vintage wine gifts, vintage port, whisky, armagnac and vintage champagne delivered in silk lined wooden boxes next day to your home or office.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

37 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,8

Tous les avis

(37)

6 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Amazing service

Amazing service. Huge selection of unique wine. Phenomenal customer service and delivered well within the time frame. Hugely recommended!

6 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service

I ordered a 20 year old vintage wine which was unfortunately corked. Katharine from vintage wines straight away arranged a replacement once I had explained the issue.
Fantastic service.

18 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Both my orders in 2026 went wrong

Both my orders in 2026 went wrong. The first, they sorted the problem. The second, they haven’t even tried! Two weeks later, there is no delivered item or refund yet. Avoid if you want reliability. I found that WineDancer and SoDivin were good alternatives for shipping vintage wine

27 avril 2026
Avis spontané
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Réponse de Vintage Wine Gifts

We’re sorry to hear about your experience.

A full refund has now been issued for your order.
Thank you for your feedback.

Noté 3 sur 5 étoiles

No so good experience

I had received the wine I wanted recently, and I was very happy, but I'm giving it three stars. Here's why: after I placed an order based on the website's prices and shipping costs, they contacted me saying that the shipping costs had increased several times over. I had to give up some of the gift boxs in exchange for a shipping discount. The delivery was very slow, which I knew was the problem with the courier company. When I received it, the packaging was intact, indicating the packing staff were careful.
However, one of the bottles had a leak. It was a new bottle refilled from an older one, and its cap was a regular aluminum cap instead of a cork. The cap on this newly refilled bottle wasn't completely tightened. I'm not sure if therefilling process was done by machine or by manual; I could easily tighten it more by hand by about 1/8 of a turn, which was probably the cause of leakage. Although the leakage wasn't much, it's conceivable that the wine's quality would be affected. What a real shame.

12 mars 2026
Avis spontané
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Réponse de Vintage Wine Gifts

Thank you very much for your thoughtful and detailed feedback. We’re really pleased to hear that you were happy with the wine overall, and we truly appreciate you taking the time to share your experience.

We’re very sorry for the issues you encountered. In particular, we understand how frustrating the unexpected increase in shipping costs must have been, and we regret any inconvenience caused by needing to adjust your order. We also appreciate your patience with the delivery time, especially where this was outside of our direct control.

It’s reassuring to hear that the packaging arrived in good condition, but we are genuinely sorry to learn about the leakage you experienced. This is certainly not the standard we aim for, and we will be raising this with our team to ensure extra care is taken when sealing bottles, particularly those that are refilled.

Thank you again for your support, and we do hope to have the opportunity to provide you with a better experience in the future.

Warm regards,
Katharine

Noté 2 sur 5 étoiles

My husband received a port gift from…

My husband received a port gift from this company for Christmas. He was dissapointed that the vintage port had been decanted into a small bottle and it looked tiny in such a large box. He said the port tasted musty. Nice notes that came with the bottle saves it from a 1 star review.

25 décembre 2025
Avis spontané
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Réponse de Vintage Wine Gifts

Thank you very much for taking the time to share your feedback, and we're genuinely sorry to hear that your husband was disappointed with his Christmas gift.

Some our vintage ports are decanted into smaller bottles purely to preserve and protect the wine, particularly with older vintages, but I completely understand that the presentation may have felt underwhelming when placed inside a larger gift box. I’m also sorry to hear that the port tasted musty, as that is certainly not the experience we would ever want for such a special gift.

I’m pleased to hear that the accompanying notes were appreciated, and I do hope they helped add a little context and enjoyment.

Thank you again for your honesty, and please don’t hesitate to get in touch if you’d like to discuss this further — we would always want the opportunity to make things right.

Warmest regards
Katharine

Noté 5 sur 5 étoiles

Exceptional gift

Exceptional gift, beautifully presented. It seems a shame that a few of the negative reviews are regarding delivery and not the fault of the vendor at all. Also, some complain of corked bottles, they do have a more than reasonable replacement or refund policy. Vintage wines can have their faults! I am delighted with the product and service and couldn’t recommend them more.

3 janvier 2026
Avis spontané
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Réponse de Vintage Wine Gifts

Thank you so much for such a thoughtful and generous review. We really appreciate you taking the time to share such a balanced and understanding perspective — especially with vintage wines, which do occasionally have their quirks despite our best efforts. We’re absolutely delighted to hear you were pleased with both the gift and the service, and your recommendation truly means a great deal to us.

Warmest thanks
Katharine

Noté 5 sur 5 étoiles

Great service

Rang this company after reading the mixed reviews and was completely comfortable ordering from them after speaking to them .. the product turned up as promised on the day I requested and in a beautiful gift box throughly recommend this company

15 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

untrustworthy

Seller advertises on Ebay items he doesn't have in stock. Let me down for a very important occasion. Probably realised he had under valued it.

8 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Perfect customer service

It was our 40th wedding anniversary so I bought my husband a bottle wine from the year we married. Arrived in a lovely wooden gift box with various accessories - thermometer, foil cutter, cork screw, and wine pourer.

Unfortunately the wine was corked, but when I emailed their customer care I was treated with the utmost courtesy and without having to return the wine - or even the cork - they agreed to replace the bottle. I was offered various options and my chosen wine arrived the next day - and is wonderful! I cannot recommend this company highly enough.

27 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Very pleased with purchase

Very happy with my vintage wine purchase selected next day delivery and it came the next day. I made an error with my message on the giftcard so I emailed Vintage Wine Gifts and they responded very quickly and resolved my issue right away. The gift box and accessories make it such an amazing gift. Do not let the older bad reviews put you off ordering from this company.

10 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Impressive customer service

Presentation box arrived marked, I emailed customer service and they sent out a new box for me which arrived the next day. I haven't tried the wine yet as it's a gift so can't comment on that but was really impressed with the customer service I received- thank you!

18 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

This is a copy of the email I sent to…

This is a copy of the email I sent to customer services

I ordered this bottle of port on Sunday 28th August, on line.
I was concerned about delivery times, so I paid an extra £4.99 to have it delivered expeditiously, and at a relatively precise time.
It was to be a very important present for a favour done for me.
The bottle did not arrive as contracted yesterday.
I had conflicting e mails from DPD saying I’d requested delivery today, which was nonsense.
Another one said it couldn’t be delivered as proof of age couldn’t be provided, which equally was nonsense, as I waited at home for the package to arrive.
Extremely disappointed I rang your customer services yesterday, and spoke to a lady. I explained the situation and asked for a full refund. She accepted that that would be appropriate.
I was thoroughly disappointed, as the selected port would have been entirely appropriate for the situation. I travelled to my destination yesterday evening, obviously port-less and struggling to think of a contingency.
This morning I’ve had a message from my home. The port has been delivered. It was left on the doorstep, and no signature required. The delivery driver didn’t even knock.
I gave instructions for the package to be unwrapped. There is no sign of the extras that were to come with the bottle, e.g. corkscrew, drip preventer etc.
There has been a shambles. I’m most concerned that I’ve been unable to provide an appropriate gift to a deserving person.
There is a bottle of port at my house that I don’t want; I am tee total.
I’d like your response to these facts at your earliest convenience please.
Blaming DPD will not be a satisfactory explanation; it may be their fault, but it is your responsibility.
Very disappointed and irked of Cumbria.

31 juillet 2024
Avis spontané
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Réponse de Vintage Wine Gifts

Dear Murray,
I spoke to you on the phone yesterday regarding your delivery, so I'm very sorry to hear DPD have now taken upon themselves to go ahead and deliver!
Your order has now been fully refunded, but may we suggest you keep the bottle and gift to either the intended recipient (eventually), or keep for another special occasion present.

This is certainly NOT the service we strive to provide so I'd like to profusely apologise again for DPD letting us both down on this occasion.

I hope you enjoyed the day yesterday despite not having the intended bottle.

Assuring you of our best intentions.

Kind regards
Katharine

Noté 1 sur 5 étoiles

Ordered a bottle of wine for a birthday…

Ordered a bottle of wine for a birthday present. Paid the £12.99 to get Saturday delivery - was delivered the following Tuesday. Emailed their customer service a week ago - no response, not even a courtesy ‘we’ll get back to you.’ Would avoid this lot.

3 mai 2024
Avis spontané
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Réponse de Vintage Wine Gifts

Hi Rob, Your order was placed at 8pm on the Friday for a Saturday delivery, so missed our cut off time of 4.30pm for courier collection. This is all stated on the delivery column when you place your order.
Also as It was also a bank holiday weekend hence the Tuesday delivery.
We did reply to your email on the 7th of May when we where back in office, but it may have gone into your junk folder. We reply to all emails.
Your email stated :
'Hi Rob,
Many thanks for your order, which was placed on Friday at 8pm, missing our cut off time of 4.30pm.
It's out for delivery today between 1.15pm and 2.15pm.
Apologies for any inconvenience caused. Kind regards
Katharine '

We hope you will reconsider giving us a one star review or even better remove it as it doesn't seem to match with service level we always provide and take great pride in.

Please accept our sincere apologies for the late delivery.
Regards
VWG

Noté 1 sur 5 étoiles

I ordered a vintage bottle of port as a…

I ordered a vintage bottle of port as a leaving gift for a friend.
I must say that the order was placed through Amazon.
My delivery was supposed to be on Monday it's now friday and my delivery is still to arrive.
Absolutely appalling.

4 août 2023
Avis spontané
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Réponse de Vintage Wine Gifts

Hii Mark, we're very sorry to hear about your experience with the delivery. Your order was placed through Amazon and sent from an Amazon warehouse not directly from us, hence us having no control over the delivery. Did it finally arrive? As we can see Amazon have now refunded you in full. I would urge you in the future to order directly from us, so we have more control over the courier service. We would be so grateful if you would consider removing the 1 star, as this is the fault of Amazon. Assuring you of our best intentions, The VintageWineGifts Team

Noté 1 sur 5 étoiles

Buyer Beware!

Buyer Beware!
1982 Chateau Chevalier de Larquey 1982 Bordeaux Superieur
I purchased a bottle of this 1982 wine for my husband's 40th birthday. Decided to open for Xmas day with guests. The cork had disintegrated and the wine was awful, completely unpalatable. I emailed the company who refused to refund the £100 purchase and would only send 2 £20 bottles of red wine from 2012. These were very bland. I know there are many 5 star rated reviews on the website but these are for quick delivery not for the actual product.

25 décembre 2022
Avis spontané
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Réponse de Vintage Wine Gifts

I am sorry that you are disappointed but we have a corked bottle replacement policy for 12 months following any purchase. (This is more generous than nearly all other vintage wine companies). Your purchase was well outside our limit and we offered you a goodwill gesture of two replacement bottles that you seemed happy to accept.

Noté 5 sur 5 étoiles

Excellent, client service – replacement bottle

I received a 1963 bottle of wine as a gift from my daughters boyfriend in Australia. Sadly, the cork was leaking and the bottle wrapped in clingfilm. I called vintage wine gifts and they immediately recognised the problem and offered to replace the bottle. Given there were no other bottles available, we agreed that they would provide a similar priced bottle of port from the same year which arrived the following day.
Obviously, a little disappointed about the original bottle but the customer service and response was spot-on and the company should be commended for that.

22 février 2023
Avis spontané
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Réponse de Vintage Wine Gifts

Thank you for taking time to share your kind comments.

Noté 1 sur 5 étoiles

Do not buy your wine from this source

Do not buy your wine from this source. I can't comment on delivery because my husband presented the silk lined presentation box with its vintage wine to me as a Christmas present today. It claimed to be Domaine de Christoly 1982 Bordeaux - a Cotes de Bourg, a wine I have drunk before, even in France. When I opened the bottle and attempted to draw the cork, the mouldy cork immediately collapsed into the bottle so we filtered the wine. It tastes like vinegar and is completely
undrinkable. I see from the Company's website that this "gift" costs almost £100. Do not be fooled.

25 décembre 2022
Avis spontané
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Réponse de Vintage Wine Gifts

We offer a replacement policy for all corked wines but you never availed yourself of calling or emailing us so that we could rectify the issue

Noté 5 sur 5 étoiles

I ordered a 1996 bottle of Chateau Les Trois Croix Bordeaux red wine as…

I ordered a 1996 bottle of red wine as a present for a family member.
The communication and customer service was brilliant. I was updated throughout the process.
The wine arrived in 2 working days. Ordered midnight on the Friday, the wine arrived on Wednesday Morning.
The presentation case and accessories are absolutely excellent.
The personalised message is a really nice touch on a card giving a few facts about the year of production.
I highly recommend Vintage wine and gifts I will definitely use you guys again in the future.
Thank you.

7 décembre 2022
Avis spontané
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Réponse de Vintage Wine Gifts

Thank you for taking time to share your kind comments

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