Virgin Atlantic Avis 2 215

Having used all the main players across the pond to the USA, I would have to say that Virgin and Delta are the best options in Premium economy and Virgins option to bid for upgrades to the next level wins out.

However, Virgin can be challenging with bookings being changed , our flights this with were changed three times since booking, times, airport connections and airlines.

Week spot is the amenity kit, nothing like advertised , basically a small bag of tat that’s useless, give it some thought guys your a brand leader give your marketing team a kick.

What’s happened to Vera, far less choice that previously available.

Strong point is the staff, they fill their aircraft with young vibrant staff who go the extra mile with service.

Enjoyed our flight last night from Cape Town to Heathrow. First time using Virgin as usually fly BA but have recently found them wanting! We flew in upper class with Virgin. Beds were extremely comfortable. Crew couldn’t do enough with regards to our meals and comfort.
My husband’s entertainment screen wouldn’t turn off but that was explained to us at check in desk and although not a problem we were kindly given virgin points for the inconvenience.
It’s great to have a wee chat with steward / stewardess as find BA crew don’t try to converse.
All in all a great flight.. special mention to Sam Young ( chief purser) who was particularly nice and also the young steward who attended to us. ( sorry didn’t catch your name!)

Booked flight outward Montego bay return from miami. Had to cancel the accommodation due to the hurricane Melissa, virgin wouldn't give me any options to change for free. Had to pay£1400 extra for 2 people on outward leg to cancun and rebook new accommodation also the food quality and choices on both legs was disgusting. who wants to eat a cheap curry at 11. 00am and hard bagel and processed cheese spread for breakfast
One good thing was economy delight which really is worth it with plenty of leg room.But it is mixed in with economy

Absolute joke! Flew to Miami, however, rain made us divert to Orlando! Once in Orlando, we were abandoned and told to make our own ways to Miami (300 miles away). It was Thanksgiving and late so no coaches and 50/50 chance on a plane the next day! Had to get a private taxi which cost a fortune! Awful customer service

They forced me and my partner to sit far from each other, despite us booking the fight one year in advance and try to check-in and select the spot from their app well in advance! They also did absolutely NOTHING to try making up for it. Food is not great. Given the price point, I think BA is 1000 times better.

I flew with virgin in October this year to Orlando, Florida and had a great flight. The cabin crew were amazing and the service was top notch. The food menus were excellent too and the things to watch on the screens were really good. Overall great experience, will definitely fly with them again.

I wanted to transfer Flying Club points, but the mobile website made it very difficult. Sophie on their helpline advised me to go to the desktop website, but the link to transfer points is blocked. My score is low because of how frustrating and unusable the Virgin Atlantic website is, but Sophie went above and beyond in helping to make sure the points were transferred over the phone, which they are not meant to do. I didn't even have to pay the service fee as she recognised it was the company's fault.

Virgin Atlantic are really friendly and welcoming and kind staff I virgin it had more choices of films. And the foods was amazing me and my family fly with Virgin Atlantic agin.

We upgraded our holiday flights with Virgin Atlantic using points and paying the UK taxes (£868). VA then cancelled our flight and rebooked us one day later. Despite the fact that they, not us, made the change, they are refusing to honour the upgrade arrangement, instead asking for a million additional points (literally) at a cost of £15k. If we had asked for the change I could see that additional costs to us are fair, but VA made this change

Flew from Manchester to Atlanta. 10/10

We were on flight vs301 India to Heathrow.
I lost my wedding ring on the flight, when we landed the cabin crew stayed to help me find this, even the captain was on his hands and knees and he actually found it and I am so grateful even though they must of all wanted to go home.
So thanks again. For all your help.

I spent so many attempts trying to get booked through the app and then the web system but faced numerous errors that required me to restart completely. A payment was taken but I had no evidence of the booking. In the end I had to revert to using the phone and they’re actually much more helpful.

They ban people based on political views. Check out Korean bacon guy

I recently attempted to use my Flying Club Voucher to upgrade from an Economy seat to a Premium seat. Based on information on their website stating that vouchers can be used for upgrades or companion tickets, I naturally assumed this would be straightforward. However, I was informed for the first time that my voucher is not an automatic upgrade as suggested, but rather represents ONLY 75,000 points. The actual cost to upgrade my specific flight was a ridiculous 250,000 points.

While their website may be technically accurate in stating that vouchers can be used "for upgrades," this presentation is misleading. The average customer reading this information would reasonably expect that a voucher enables an upgrade, not that it provides a partial discount that may cover only a small fraction of the actual upgrade cost.
The distinction between "a voucher for an upgrade" and "a voucher worth X points that can be applied toward an upgrade that may cost significantly more" is substantial. Simply, it is not worth it. Avoid - I'll be shutting my account.

It’s a pass from me. I appreciate the effort to be different but the results are below standard. I fly Premium Economy and the food was bad! The Seat size and leg room was pretty standard but the film choices were terrible. Most of the attendants were fine, nice, mine was rude and patronising. I feel they hire on image rather then skill set. I won’t fly again, sticking with BA

I’ve flown many times with Virgin Atlantic and bought a Flex ticket for the first time for my current return trip costing £878.
I thought that as long as seats were available you could change your return date easily, but this is only partially true. You can change your date but you need to be prepared to pay a lot more if the flight prices have risen.
Also I was unable to request a date change online and had to speak to an agent (which involves a long wait).
It turned out that flights were full on many of my earlier return dates, and I would have needed to pay an additional £720 to fly just five days earlier. So I declined this offer.
It seems that the additional money that you pay for a Flex ticket is not really worthwhile unless you need to cancel and get a refund, and your Flex ticket is classified as “refundable” - not all are !!
As regards in flight entertainment, this is a bit patchy. Always remember to download films on your tablet, and check that any music you might want to listen to is downloaded before flying.

Our first return flights recently. Sufficient leg room for 34 inch inside leg in Economy. Food and drinks quality and choice were great. Fell asleep on overnight flight, did not realise that they had pulled open tray and left breakfast for me so when they cam round for coffee, I could have the breakfast and coffee.

Virgin con artists. Vua Topcashback was supposed to recieve £99 back post holiday. All confirmed then 7 months later Virgin declined it. Mailed then and phoned and totally mugged me off. Rotten couldnt care less not our problem attitude. Expected better.

I made in error on your website. I believed I was only obtaining a price quotation, but the system confirmed the booking instead.

As this was my first time using Virgin Holidays and my Flying Club points, I immediately called the Virgin Flying Club for assistance. The representative I first spoke to advised that cancelling the booking and refunding the points would not be a problem, and that I could then rebook using my reward voucher and points.

However, when I was transferred to another agent, Mr. William I found him to be extremely unhelpful. His attitude left me frustrated and uncertain about how to resolve the matter.

I’ve been a loyal Virgin Atlantic customer for years and always loved the airline’s warmth and service, but my recent experience with the Flying Club and reward seat upgrade system has been incredibly disappointing.

Before my trip, I called Virgin to ask whether upgrading my inbound flight after taking the outbound would affect the fare or points. The agent assured me it wouldn’t make any difference. Relying on that, I flew my outbound flight as planned.

A few days later I tried to upgrade, the quote had skyrocketed from around 10,000 points to over 200,000 points. If I were to book that same flight today, it would only cost 50,000 points, so the upgrade system clearly isn’t aligned with real-time fares and is based heavily on the flight having been partially flown.

I’ve now spoken to three different Virgin agents, been given conflicting information, and told there’s no refund or goodwill gesture, even though Virgin acknowledges I was misinformed.

I understand dynamic pricing, but this isn’t a small fluctuation. It’s a completely different pricing structure I was never warned about. I called specifically to clarify before travelling and still ended up penalised for following the wrong advice.

I used to love flying with Virgin and felt loyal to the brand for its honesty and customer care but have noticed a massive shift in the last year and will most likely be switching to BA now for my flights.