Disappointing flight with no child’s meals provided on either outbound or inbound flight, long haul flight to Orlando this wasn’t at all ideal!! Building work taking place at hotel which we weren’t... Voir plus
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Lisez les avis des autres
After weeks of debating of going to America and hours of searching over the Internet on the best possible options. We decided to go into virgin where we met Chloe, she was so helpful and gave us a com... Voir plus
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It’s that time of year again when Virgin Atlantic will be taking your hard earned money but PLEASE be careful. We booked an Hawaiian Cruise, via the USA. Expensive seats were booked reserved and pai... Voir plus
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Friendly welcome , staff down to earth and personable . Rachel was great . She took the time to understand what we were looking for and was very thorough in searching out the right flights & car packa... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Virgin Atlantic Holidays amazing experiences to the USA, Canada, the Caribbean, the Far East, South Africa, the Middle East, Indian Ocean and Mauritius.
Coordonnées de contact
The VHQ, Fleming Way, Crawley, RH10 9AD, Crawley, West Sussex, Royaume-Uni
- 0344 472 9646
- feedback@virginholidays.com
- www.virginholidays.co.uk
3,9
Bien
2 k avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Joanne was very helpful and explained…
Joanne was very helpful and explained everything very clearly.
12 février 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hello Andrew
Thanks for your message and I'm glad Joanne was able to help.
Have a great time.
Chantelle
Customer Care - Virgin Atlantic Holidays
Booked a holiday to New Orleans via New…
Booked a holiday to New Orleans via New York and on to Jamaica via Atlanta for my 30th wedding anniversary, delayed by 3 hours in New York, were finally emailed food vouchers after our flight took off so $80 out of pocket.
Then due to bad weather Delta told us to change our flights but could not do it through them as flights were booked with Virgin, Virgin refused to do anything so I booked flights with American Airlines and paid $1200 out my own pocket.
Virgin in resort USA reps are just a WhatsApp service who do nothing.
Virgin you ruined my wedding anniversary and don’t care!
All staff have been unhelpful except for those in aftercare.
I have another holiday booked with Virgin for October, I just hope they get this one right as it too involves internal flights!
Disappointing 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
20 janvier 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hello
I'm sorry to hear of the issues with your holiday. If you could send your Virgin Holidays booking reference to VAHTrustPilot@fly.virgin.com, we will have the team take a look and get back to you.
We look froward to hearing from you.
Karen
Customer Care - Virgin Atlantic Holidays
Stephanie was absolutely brilliant
Stephanie was absolutely brilliant, we’d only walked in to have a browse at Dubai holidays and to see what offers there were.. we walked out with the perfect package within minutes. Stephanie was very friendly and helpful! Definitely book more holidays with her. Thankyou!
7 février 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hello Caris
Thanks for your message and I'm glad Stephanie was able to help with arranging your holiday.
Have a great time in Dubai!
Karen
Customer Care - Virgin Atlantic Holidays
Don't want to help rearrange my booking…
Don't want to help rearrange my booking told me it would cost over a £1000 more pass the situation to another trainee
7 février 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hi Lisa
I'm sorry to hear of your frustrations.
Please could you email us at VAHTrustPilot@fly.virgin.com with your booking reference and we will be happy to ask one of our agents to call you and discuss the changes you would like to make.
We look forward to hearing from you.
Many thanks.
Jo
Customer Care - Virgin Atlantic Holidays
Consistently great service
I needed to make some amendments to my forthcoming holiday. As always the local branch of my Virgin Holiday ( Norwich) made it an easy & seamless process. Carley who dealt with my query on this occasion was absolutely fantastic & a great ambassador for Virgin holidays!
3 février 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hi Michael,
Thank you for your kind words about the Norwich team and in particular Carley. We're happy to hear that you received a wonderful service from them. Well be sure to pass on this lovely feedback.
Wishing you a fantastic holiday ahead! 🌞✈️
Lorna
Customer Care - Virgin Atlantic Holidays
The young lady we have been dealing…
The young lady we have been dealing with was absolutely amazing, she went above and beyond for us her name was Steph from the Cardiff store
23 janvier 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hi Amanda,
Thank you so much for your lovely feedback about Steph!
Pleased to hear she was amazing in assisting you with booking your holiday. We'll be sure to pass it on to her.
Wishing you a fantastic holiday 🌞✈️
Lorna
Customer Care - Virgin Atlantic Holidays
Great
Fast, friendly call, very easy to book the holiday and lots of great advice
3 février 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hello Tom
Thank you for your feedback.
It's good to hear you experienced friendly, efficient service with great advice 😊
Best wishes,
Maria C
Customer Care - Virgin Atlantic Holidays
Barbados mango bay
Wendy was most helpful and very knowledgeable and professional.
31 janvier 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hello Ian
Thanks for your message and I'm glad to hear Wendy was able to help with your plans - Mango Bay is a great choice!
Karen
Customer Care - Virgin Atlantic Holidays
Problems on line
We had problems booking our holiday on line, took the deposit but didn't receive a confirmation, then the system crashed. Miriam sorted it out for us very efficiently and booked our holiday for us. What a lovely lady.
28 janvier 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hi David
Sorry that the website was playing up but really glad that Miriam was able to help get your holiday booked. I've passed your comments on to her.
Enjoy the countdown to your trip!
Karen
Customer Care - Virgin Atlantic Holidays
It was a absolute pleasure to be taken…
It was a absolute pleasure to be taken care off with such professional and helpful staff. The service was fantastic and every question was answered in a professional and helpful way .top marks to Katie!!!
26 janvier 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hello Jeffrey,
Thank you for your lovely feedback! We’re so pleased to hear you received fantastic service and felt well looked after. We’ll be sure to pass your top marks on to Katie, she’ll be delighted!
Kind regards,
Michelle
Virgin Atlantic Holidays- Customer Care
Terry was fabulous
Terry, was friendly professional and very helpful. Really informative and helped build a holiday from scratch to something to remember
28 janvier 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hello Karl,
Thank you for your kind feedback! We’re so pleased to hear that Terry was friendly, professional, and helped create a truly memorable holiday for you. We’ll be sure to pass on your comments and hope you have a fantastic trip. ✈️
Kind regards,
Michelle
Virgin Atlantic Holidays- Customer Care
Sydnee Nobbs
Sydnee Nobbs, our holiday supervisor, goes beyond expectations to make sure our holiday plans to Disney World, Florida, are a great success.
26 janvier 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hello Steve
Thank you for your lovely feedback.
I’m so pleased Sydnee helped make your Disney World holiday such a success. I will share this feedback with Sydnee, I know she will be extremely happy to hear this.
Best wishes,
Maria C
Customer Care - Virgin Atlantic Holidays
Virgin Atlantic what a brilliant service
From the moment my agent Charlotte answered the phone she was so friendly helpful and went the extra mile to make sure that my holiday dreams where fulfilled.
What's a brilliant service.
21 janvier 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hello Collin
Thank you so much for your feedback.
Charlotte will be delighted to hear your kind words, and I’m glad she was able to help make your holiday dreams come true.
Best Wishes,
Maria C
Customer Care - Virgin Atlantic Holidays
The personal respons and help was great…
The personal respons and help was great , also on a sunday a Quick respons Thanx Miriam
24 janvier 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hi Ronald
Thank you for getting in touch.
We pride ourselves on delivering the best customer service in the industry, and it’s always a pleasure to hear when we’ve delivered.
Many thanks
Hayley
Customer Care - Virgin Atlantic Holidays
Wanted to add my husband
Wanted to add my husband, to our holiday and Grace did this .with no having to change anything same flight ect no other changes .very happy
21 janvier 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hi Hazel
Thank you for your kind words and I'm so pleased Grace was able to assist with adding your husband to your holiday booking.
I hope you all have a great time!
Kind regards
Hayley
Customer Care - Virgin Atlantic Holidays
Nothing wax too much trouble
Our advisor Mellara was so helpful an absolute credit
21 janvier 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hello Mrs Watts,
Thank you for your kind feedback about Mellara.
It’s a pleasure to read such positive comments about how helpful she was, this makes us really proud!
Have a great time!
Kind Regards
Shari
Virgin Atlantic Holidays - Customer Care
New York Las Vegas
Flights wonderful, for some reason the rooms I booked at both hotels turned from king beds to double queens, in las vegas did not even get the correct building
10 janvier 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hello Linda,
It’s great to hear that you had such good flights, but we’re sorry that some aspects of your holiday didn’t meet your expectations.
If you could send your information (including your booking reference) to VAHTrustPilot@fly.virgin.com, we can arrange for the team to look into what happened.
Kind Regards
Shari
Virgin Atlantic Holidays - Customer Care
Unbelievable experience!!
Absolutely fantastic service by Virgin Norwich store and specifically Carly Martin, she helped us with our holiday over a long period with a very personal family matter. Nothing was ever an issue for Carly, she has a very friendly, personable demeaner and is a credit to the high standards we come to expect from Virgin. Will 100% be booking again with Virgin thanks to Carly and all the staff at the Norwich store and throughout the company we came across. Thank you Carly you are a star!
21 janvier 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hello Curtis,
Thank you for your kind feedback about Carly. It’s good to hear that your experience was so good and that Carly provided such fantastic support organising your holiday.
I’ll make sure we let her know what a ⭐ she is!
Have a wonderful holiday!
Many thanks
Shari
Virgin Atlantic Holidays - Customer Care
Great Service
Its so refreshing to deal with someone that knows their job inside out. Miriam was fantastic.
20 janvier 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hello Wayne
Thank you for your kind feedback. It’s good to hear that your experience was a positive one and that Miriam provided such fantastic support.
Best wishes,
Maria C
Virgin Atlantic Holidays - Customer Care
Dawn, Hampshire
We showed up early to our appointment and was happy to see us, Heather was very polite and was very helpful in booking our first trip to the Maldives and booked it there and then. It was lovely see her enthusiastic and excited for us. She booked our seats on the plane and nothing seemed too much trouble. An asset to your Virgin.
12 janvier 2026
Avis spontané
Réponse de Virgin Atlantic Holidays
Hello Dawn,
Thank you so much for your lovely review! We’re delighted to hear Heather made your experience so special and helped bring your Maldives trip together so seamlessly. Her enthusiasm and dedication truly shine through, and we’ll be sure to pass on your kind words.
Wishing you an unforgettable first trip to the Maldives! 🌴✈️
Kind regards,
Michelle
Virgin Atlantic Holidays- Customer Care
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