A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... Voir plus
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Lisez les avis des autres
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... Voir plus
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Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... Voir plus
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Really excellent support from Emma throughout the process of ordering and arranging delivery for our sideboard. Thank you! We're delighted with the piece of furniture - it looks great, really clean l... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
Coordonnées de contact
11-12 Old Bond Street, W1S 4PN, London, Royaume-Uni
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
4,7
Excellent
405 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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This is the second time I’ve received…
This is the second time I’ve received an email asking me to review this service, from which I ordered one item 12 days ago, which I was told would be dispatched the following day, but which has never arrived. I’ve phoned them twice and had a phone call back assuring me it was in the post, but nothing has ever arrived. I would strongly recommend NOT buying anything from this company. I am starting to think it is not a real company and just a scam. Obviously I have not had a refund.
13 août 2025
Réponse de Viva Lagoon
Dear Mrs Mulready,
We are truly sorry to hear about the delay with your order and completely understand your frustration. Please rest assured that Viva Lagoon is a genuine company, and we always want our customers to receive their purchases as smoothly as possible.
Your original parcel was dispatched on the very same day you placed your order, and a tracking link was provided. Unfortunately, it became delayed in transit, which is why we immediately arranged for a replacement to be sent to you.
I’ve just checked the tracking for your first parcel, and I’m pleased to let you know that it has now reached your local depot this afternoon at 14:49. This means it should be with you very shortly.
We sincerely apologise for the inconvenience this delay has caused and thank you for your patience. Please be assured we are here to help until this matter is fully resolved.
With kind regards,
The Viva Lagoon Team
Beautiful towel
Beautiful towel, luxury quality and feel. Great customer service. Would shop here again.
5 août 2025
Brilliant service and great profuct
I chose the handsome magnifying nirror as a gift for a friend and I needed it for a specific daye so I phoned and spoke yo a lady who was so helpful. She rang mr back to tell me that the mirror would ge delivered the bext day. She was fantastic. And the mirror dud artive the next day and my fridnd us delighted. Thank you!
27 juin 2025
Very Satisfied customer
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set of perfect sun loungers and side table. The product looks great and the follow up service has been thoroughly professional, diligent and courteous. Thoroughly recommended.
8 mai 2025
Réponse de Viva Lagoon
Dear Andrew,
Thank you for your feedback — we’re genuinely sorry to hear that your experience didn’t meet the high standard we’re known for and always strive to uphold.
We’d like to clarify a few points for the benefit of others reading your review:
Your order was placed while one of the items — the side table — was temporarily out of stock. We informed you immediately and arranged for the sun loungers (which were in stock) to be delivered to your remote location, working around the once-weekly delivery schedule of our courier partner.
After delivery, we followed up with a courtesy call to ensure everything was in order. When you let us know that you found out that one of the loungers was damaged, our team picked up your message the following working day and immediately arranged for a replacement, which is now on its way to you.
We completely understand the disappointment, and we’re truly sorry for the inconvenience. That said, we want to reassure you — and any prospective customers — that your situation was taken seriously from the moment we became aware, and that resolution was prioritised.
We're pleased to hear that you've since been happy with our updates and support. Should you need anything else, our team remains at your disposal.
Warm regards,
The team
Fabulous Customer Experience Viva Lagoon…
I would highly recommend Viva Lagoon for a 5 star experience from beginning to end! I first contacted the company to check if I could visit their showroom. I discovered everything is virtual. However, after a brief hesitation I was guided through an excellent customer experience by Emma Fitch in their sales team. I wanted to purchase 2 Vincent Sheppard kitchen bar stools, but wanted to see them first. So Emma arranged for one of the stools to be delivered to me to try out and see what the stool looked like in my kitchen and whether it was comfortable etc. She also supplied a range of sample materials. I loved the product and placed the order. Delivery was in 4 weeks as promised, and the sample stool was taken away. What an excellent way to make a decision - try before you buy! Thank you Emma for being amazing and such a great ambassador for your company. Well done Viva Lagoon!
17 mars 2025
Avis spontané
Excellent quality
Excellent quality and delay in delivery due to Royal Mail, not the seller.
17 mars 2025
Outstanding!
Outstanding service from Emma and the team in sourcing hard to find garden furniture which had recently ceased production. It really was above and beyond and Viva Lagoon would be my first port of call for any requirements in the future.
17 mars 2025
Avis spontané
Fabulous company
I have bought a few things from viva lagoon now and I have always been impressed with their customer service , very quick response times and always keep you up to date with any order delays . Only reason for 4 star is my latest delivery was a heavy solid oak table and 1 man showed up with it . The only option was for me to carry it in with him as it would have been impossible for him otherwise . It didn’t do my bad back any favours but the table is beautiful .
21 novembre 2024
Avis spontané
Réponse de Viva Lagoon
Thank you for your kind words and for being a valued customer of Viva Lagoon. We’re so pleased to hear that you are happy with the quality of your table and our customer service.
We sincerely apologize for the inconvenience caused during the delivery of your table. Unfortunately, the driver didn’t have a helper that day and assured us that he could manage the delivery with the help of his trolley. However, we completely understand that this situation put you in a difficult position, and we deeply regret the strain it caused.
Please rest assured that we’ve taken your feedback on board and will review our delivery processes to ensure this doesn’t happen again.
Thank you once again for sharing your experience and for your support. We truly value your feedback, and we look forward to serving you again in the future.
Kind regards,
Kheira
Viva Lagoon
Excellent Customer Service
I ordered a table lamp that unfortunately had a scratch on the glass shade. I’m convinced the company was unaware of this, especially since the scratch was only noticeable when the lamp was turned on—it could easily have been overlooked. The response to my complaint was very quick and extremely polite. We managed to find a resolution without unnecessary hassle or emotions. Overall, the customer service was very professional, and I highly recommend this company:)
10 décembre 2024
Réponse de Viva Lagoon
Thank you so much for the review we really appreciate. Hope to see you again soon :-)
Contact from company was excellent.
Contact from company was excellent.
Lovely purchase very happy
29 novembre 2024
Nice quality but not handmade
I was given as a gift. Nice quality cup but not handmade. Made from a mold.
23 octobre 2024
Avis spontané
Réponse de Viva Lagoon
Good Afternoon Deryl. Thank you for taking the time to write a review. Would you be kind enough to confirm the product that you are referring to or your order number please. We have completed a full search and are not able to find your order or a related product. We will then of course be happy to take a look at this further. Thank you and look forward to hearing from you. Kind Regards, Customer Services
I was kept in touch with what was going…
I was kept in touch with what was going on with my fitting by Carina all the way
Thank you
16 octobre 2024
Réponse de Viva Lagoon
Hello Mark, Thanks so much for the review. We hope to see you again soon :-)
Kind Regards,
The Lagoon Team
Table lamp
Fabulous product!
Service good, getting a delivery date and tracking not so good (DPD).
Would use again.
9 août 2024
Extra super helpful
Extra super helpful, friendly and efficient. When my wonderful chair went out of stock I was sent a temporary loan chair. 50 ⭐️!!!
14 août 2024
great responsiveness
8 juillet 2024
Excellent customer service.
We had a damaged stool (box broken in transit). Emma dealt with this immediately and it was replaced. It is so unusual to be able to actually talk to a real person who cares so much about customer satisfaction when ordering online. Thank you viva lagoon. Would definitely recommend them.
24 juin 2024
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