The door was competitive in price & included the fittings (so that was a bonus) The online ordering was straightforward & simple,the delivery was first class,I was notified when the door would be... Voir plus
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Lisez les avis des autres
This very heavy door came wrapped in a thin plastic cover and with two of the four very flimsy corner protection pads already dislodged, which meant that these two corners of the door are bashed. In... Voir plus
Thé website is easy to navigate. There was a wide selection to chose from in design,materials and finishes. The contact regarding delivery was good. The delivery man was polite and helpful. The doors... Voir plus
Quick processing of the order, including one of the doors which said out of stock online. Trying to contact the delivery company is challenging. Left a message at 0738 asking to call back but calls... Voir plus
À propos de l'entreprise
À propos de Vivid Doors
Écrit par l'entreprise
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Supplying A Range Of High Quality Internal & External Doors
Vivid Doors are proud to be one of the leading suppliers in the UK of high quality interior and external doors. Our extensive range of internal doors and external doors which are available in oak, hardwood, pine walnut and softwood, provide something to suit everyone's budget.
Styles we offer
We are specialists in both interior doors and exterior folding doors offering a wide range of sizes and finishes. These are complemented with both single leaf and french double door designs. Always ahead of the game, our extensive knowledge of doors (interior and exterior) allows us to give you advice on the most cost effective solutions for you, whether it be an interior door, exterior door, bifold or french door.
Our oak french doors, oak bifolding and sliding patio doors provide great quality at great value for money prices, and these are complemented by our interior bifold and french door Roomfold systems. Supporting our internal and external doors we have a wide range of oak door linings, hardwood door lippings, oak door frames, oak skirtings and architraves, and hardwood door frames to suit any door we offer.
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Internal Doors |
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Internal Fire Doors |
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External Doors |
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Patio Doors |
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Bifold Doors |
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French Doors |
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Door Sets |
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Heritage Doors |
Coordonnées de contact
Unit 2, Sinfin Central Business Park, Sinfin Lane, DE24 9HL, Derby, Royaume-Uni
- 01246 380283
- sales@vividdoors.co.uk
- www.vividdoors.co.uk
3,9
Bien
463 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Excellent product, great service
Excellent product, great to deal with and best prices I could find. Unfortunately one door was damaged by delivery company but Vivid doors organised a replacement promptly, without quibbling.
Would certainly use them again.
19 novembre 2025
Top quality doors delivered in…
Top quality doors delivered in excellent condition - great prices and good range of doors to select from. Will buy from Vivid again.
25 novembre 2025
The doors are great and I would have…
The doors are great and I would have given 5 stars if they had arrived on time. Unfortunately the delivery service
‘RHENUS home delivery’ turned up late and on top of that, they do not have a contact number ! So very frustrating when waiting at home for the doors when I was meant to be on site fitting them.
25 novembre 2025
Bought a door from theses people
Bought a door from theses people. Carrier rang last night to say it would be delivered today. Carrier sent e-mail to say the door has been delivered. Not to me, no number to contact the carrier on and I have been trying to ring this firm ever since all lines engaged, for 3 hours.|||| All I need to know is, if the door was delivered then where is it. A phone number to the carrier would help.
2 décembre 2025
Avis spontané
Réponse de Vivid Doors
We are sorry to hear you have had issues with the couriers we use. I can see that you have since spoken to one of our aftersales team members to get this resolved and the items sent to the correct address. Please be assured we have taken this up with our carriers to find out what has gone wrong so we can prevent this from happening again and please accept our apologies for any inconvenience this has caused.
Customer service is non-existent
AI responses are crap on the site, no one is answering the phone despite several attempts and waiting at least 20 mins for someone to answer whilst be kept on hold, failed delivery with no prior notification.
Very poor service.
2 décembre 2025
Avis spontané
Réponse de Vivid Doors
Hi Andrew, Firstly apologies if you cannot get through on our phone lines, we are currently experiencing a high volume of calls so wait times are longer than we would like them to be. We are slightly confused by your review as we can see on the system that your delivery has never been attempted, the delivery date options were sent over to you on the 2nd from the couriers and you have accepted a delivery date which has not yet took place. If we have misunderstood please can you send across an email to aftersales@vividdoors.co.uk so we can take a look into this.
Really happy with my doors
Really happy with my doors. Ordering was straight forward and doors were well packaged when they arrived. No problems so very satisfied with my purchase.
1 décembre 2025
Avis spontané
It’s clear you open the right doors with this company
Great choice of quality doors and very competitive prices. Good communication throughout the process and delivery was well handled by a careful and very professional team and doors were well packaged
21 novembre 2025
Good quality value doors
21 novembre 2025
Quick delivery
20 novembre 2025
Great price Updated me on delivery…
Great price Updated me on delivery Great product
21 novembre 2025
Door packaged really well and arrived promptly
Door packaged really well and arrived promptly in excellent condition. All fitted and looks great even with just the factory primer paint coat on. Delivery company were also excellent
20 novembre 2025
Vivid door poor customer service
I contacted this company after paying over £500 for interior doors to inform them that one of the doors had damage.
I was told that because I did not contact them within 48hrs that they could not do anything about it.
I then emailed them back to explain my situation and was subsequently ignored and still have no response from them.
6 novembre 2025
Réponse de Vivid Doors
We are sorry to hear you have experienced issues on your order. Unfortunately we do state in bright red writing on your order confirmation and within our terms and conditions that all damages must be reported within 48 hours of delivery taking place after this time claims may be rejected. I can see that this was delivered on the 6th November, with damages not being reported until 14th November as this is significantly more than the 48 hours we give, we are unable to take this claim any further. We can only apologise for the inconvenience this has caused you.
Carefully packaged and well managed…
Carefully packaged and well managed delivery to ensure its arrival on time.
Good quality door and it was easy to work with. Good contingency in all areas for easing, locks and hinges.
Would buy from them again.
14 novembre 2025
What a waste of time and cost me £66…
What a waste of time and cost me £66 for nothing
You contacted at 15:00 the day before with a 2 hour slot and closed at 17:00. Within that time I emailed, whatsapp and rang the number given to me in that email which never even rang through.. the time slot you gave was durning the school run. 07:00-09:00. Being a single parent with 3 children in 3 different schools there’s no way I could be available and your contact details were useless. You took £60 delivery fee when all this could have been avoided if you communicated with the customer. Absolutely shocking!
14 novembre 2025
Réponse de Vivid Doors
We can see that you selected the delivery date with the couriers and you were given a 2-hour time slot the evening before. However, when the couriers attempted delivery no one was available to receive the order. As the delivery attempt did take place, we are charged by the couriers, and therefore a redelivery fee is required to arrange a new delivery date.
We can only apologise for any inconvenience this has caused you.
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