The door was competitive in price & included the fittings (so that was a bonus) The online ordering was straightforward & simple,the delivery was first class,I was notified when the door would be... Voir plus
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Lisez les avis des autres
This very heavy door came wrapped in a thin plastic cover and with two of the four very flimsy corner protection pads already dislodged, which meant that these two corners of the door are bashed. In... Voir plus
Thé website is easy to navigate. There was a wide selection to chose from in design,materials and finishes. The contact regarding delivery was good. The delivery man was polite and helpful. The doors... Voir plus
Quick processing of the order, including one of the doors which said out of stock online. Trying to contact the delivery company is challenging. Left a message at 0738 asking to call back but calls... Voir plus
À propos de l'entreprise
À propos de Vivid Doors
Écrit par l'entreprise
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Supplying A Range Of High Quality Internal & External Doors
Vivid Doors are proud to be one of the leading suppliers in the UK of high quality interior and external doors. Our extensive range of internal doors and external doors which are available in oak, hardwood, pine walnut and softwood, provide something to suit everyone's budget.
Styles we offer
We are specialists in both interior doors and exterior folding doors offering a wide range of sizes and finishes. These are complemented with both single leaf and french double door designs. Always ahead of the game, our extensive knowledge of doors (interior and exterior) allows us to give you advice on the most cost effective solutions for you, whether it be an interior door, exterior door, bifold or french door.
Our oak french doors, oak bifolding and sliding patio doors provide great quality at great value for money prices, and these are complemented by our interior bifold and french door Roomfold systems. Supporting our internal and external doors we have a wide range of oak door linings, hardwood door lippings, oak door frames, oak skirtings and architraves, and hardwood door frames to suit any door we offer.
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Internal Doors |
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Internal Fire Doors |
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External Doors |
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Patio Doors |
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Bifold Doors |
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French Doors |
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Door Sets |
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Heritage Doors |
Coordonnées de contact
Unit 2, Sinfin Central Business Park, Sinfin Lane, DE24 9HL, Derby, Royaume-Uni
- 01246 380283
- sales@vividdoors.co.uk
- www.vividdoors.co.uk
3,9
Bien
463 avis
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A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Initially very pleased with efficient…
Initially very pleased with efficient ordering and for booking of delivery. However, come delivery, only 1 of 2 doors ordered were delivered. Awaiting answer for location of 2nd item.
Possibly logistics company fault but an assurance to rectify asap would help when things go wrong!
12 mars 2026
Avis spontané
Good quality products
Good quality products. Good value. Good communication in the delivery process. Helpful, friendly delivery driver. Thank you.
11 mars 2026
Avis spontané
Professional
From start the Web site was excellent good choice and value for the interior door I required.
Then the delivery was first class able to track and brilliant driver.
11 mars 2026
Avis spontané
Food delivered damaged 2 weeks ago
Food delivered damaged 2 weeks ago, no response to e-mails, just had to hold on for 30 minutes to speak to someone.
26 février 2026
Réponse de Vivid Doors
We’re very sorry to hear about the issues you experienced with your order.
Unfortunately, the door was damaged in transit by the courier during delivery. Please be assured that this matter has been raised with the courier, as this is not the standard of handling we expect and certainly not the level of service we aim to provide to our customers with.
As soon as we were made aware of this issue and you confirmed a replacement was required this was raised and despatched, the couriers will always deliver as quickly possible however we sincerely apologise for the inconvenience this has caused you.
Brilliant product and service
Door arrived on time and delivery man was very polite and helpful.....door in excellent condition no packaging marks and a great quality pre finished solid door
27 février 2026
The door was not quite as glossy as I…
The door was not quite as glossy as I would have liked. Unfortunately it was not packed as well as it should have been, the cardboard was torn and there was a small chip on the edge of the door.
25 février 2026
Really easy ordering process and fast…
Really easy ordering process and fast delivery. Bit of a communication issue meant some incorrect doors were sent - but these were very quickly replaced!
Only issue - with the manufacturer is that the door literature was stuck over the fire door sticker with very sticky glue - meaning half the sticker came off - but vivid doors have been excellent from start to finish.
26 février 2026
We found the door prices competitive
We found the door prices competitive. We are still awaiting the delivery of the Fire door which we find very disappointing.
I made contact and spoke with Charlie he was very helpful and reassured me that I would receive confirmation that the fire door would be chased up !!
Charlie offered to send out part of the order which would allow us to install six of them.
I made another call and spoke with Abbie and explained what Charlie had advised again I was very impressed with how our situation was sorted out.
Please pass my thanks to them both they are a credit to your company.
Just looking forward to the Fire door being delivered.
23 février 2026
Great company
Easy to order without having to contact the company,Doors are great quality. Delivery details were provided by text. Delivery was also great.Would recommend Vivid Doors. Thank you.
21 février 2026
First time I've ordered 2 doors.…
First time I've ordered 2 doors from vivid doors. From start to finish everything went perfect and excellent service. The fire door was quite heavy and the delivery driver took it in the house by himself where I wanted it. I was always wary of ordering online for doors but now if I want anymore doors I will be ordering again from vivid doors.
20 février 2026
Had exactly the product I was looking…
Had exactly the product I was looking for at a reasonable price.
Prompt delivery and good communication.
Thank you
20 février 2026
High quality all round service!
High quality all round service!
Will definitely use again!
19 février 2026
Réponse de Vivid Doors
We can see on the system that your delivery failed due to restrictions at your address that we had no prior notification of before delivery was attempted.
Due to this failing on the first attempt the order had to go back to the delivery depot to be rescheduled for another day once we had information from yourselves on the restrictions.
We can only apologise for the inconvenience this has caused.
Absolutely shocking service
Absolutely shocking service. Their staff are rude, disinterested and unhelpful. In fact I am still awaiting a call back from one of their supervisors that I was promised 2 weeks ago. You can buy exactly the same doors at the same prices elsewhere and if I had my time over again that is precisely what I would do.
I also now want to respond to the reply from Vivid Doors. I believe that the response is economical with the truth.
I was not provided with any delivery details prior to the “missed delivery “ the first I knew was when I received a mail telling me that it would cost £40 to rearrange delivery. I accept I never paid this but the only reason the doors were delivered were because I phoned the courier who were very helpful and arranged delivery the following day without ever mentioning any charge. I was told that the couriers would not deliver the following day. So the message is if you are reading this review is if you buy from this site be aware that if things don’t go to plan you will not get any help from Vivid Doors.
I must also say the fitted doors look great !
14 février 2026
Réponse de Vivid Doors
Hi Chris, We are sorry to hear you are unhappy with the service received. We can see on the system that the first delivery attempt failed, however as the suppliers could not show that a delivery date had been arranged with yourself the redelivery was arranged free of charge.
From when the issue was raised with ourselves we can see that new contact information was provided on the 11th , the couriers called you on the 12th with a redelivery scheduled in for the 13th. We understand these delays are frustrating however we have tried to get this resolved as quickly as possible for you.
The doors that you have ordered come directly from the manufacture JB Kind who book in and organise their own deliveries, if you had ordered these doors from another retailer these would have been delivered by the same courier as JB Kind deliver all of their own products.
We can only apologise for the inconvenience this has caused you.
a lot of errors within one delivery
19 septembre 2025
Réponse de Vivid Doors
Please accept our apologies for the issues you have experienced with your order. Unfortunately there was a picking error in the warehouse that resulted in the incorrect item being sent. I can see that our Aftersales team have now arranged for a replacement to be sent out, this will be processed as quickly as possible. Apologies again for the inconvenience this has caused you.
Communication is poor!
Communication is poor!
Ordered 9 doors which was set for delivery then cancelled the night before and trying to organise another delivery time was difficult. Staff were unhelpful
16 février 2026
Réponse de Vivid Doors
We're sorry to hear of the issues you have experienced with your delivery. This order was delivered by Rhenus who is a third party courier that we use to deliver our orders, unfortunately they experienced an internal issue affecting multiple orders with yours unfortunately being one of them. We completely understand your frustration in trying to get a redelivery date and can only apologise that this took much longer than expected. We are in the process of bringing in our own delivery fleet to enable us to have more control over deliveries and provide a more consistent, reliable service to our customers. Please accept our apologies again for the inconvenience this has caused.
Good quality doors at reasonable cost…
Good quality doors at reasonable cost slight issue with delivery but was quickly resolved thank you
14 février 2026
Easy to order and product was just as…
Easy to order and product was just as required.
13 février 2026
Brilliant service top quality doors and…
Brilliant service top quality doors and very prompt delivery
27 janvier 2026
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