Returned recently from Silk Road to Samarkand. Fantastic group of fellow travellers. Maftouna our guide was exceptional. Nothing was too much trouble. Coach travel was of high standard. Hotels were a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Returned recently from Silk Road to Samarkand. Fantastic group of fellow travellers. Maftouna our guide was exceptional. Nothing was too much trouble. Coach travel was of high standard. Hotels were a... Voir plus
L'entreprise a répondu
A fascinating and very enjoyable trip from Aswan to Cairo, though rather overpriced given costs in Egypt. It's impossible to include everything but we felt that Queen Hatshepsut's temple should have... Voir plus
L'entreprise a répondu
This is a disgraceful tour company. E-tickets wrong, resent wrong. We are tying to book in 2nd passenger online and they do not recognise details they have made a massive error somewhere ad no-one at... Voir plus
L'entreprise a répondu
Great riverboat holiday with exceptional food, staff and service on board. Well organised excursions with very knowledgeable guides. Be prepared for chilly mornings and hot afternoons. Overall good... Voir plus
L'entreprise a répondu
Jules Verne offers expertly curated small-group tours and independent journeys to some of the world's most captivating destinations. With over 45 years of experience, we create immersive travel experiences that blend discovery, comfort, and convenience. Each itinerary is carefully curated, providing unique insights and unforgettable adventures, guided by experts who will enrich your journey every step of the way.
Royaume-Uni
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A comprehensive, enjoyable itinerary in the main. I particularly enjoyed the region of Nimh Binh and the lovely boat trip through the caves. Both Saigon and Hannoi had lots to offer, though our guides didn't always include everything promised. I would rethink the long bus trip to the Mikong Delta from Ho Chi Minh and subsequent, relatively short boat trip there.
The history of Hue was fascinating and we all enjoyed the cooking class and foot massage with the local family afterwards. The boat to Halong Bay was very comfortable and the food excellent .The team on the boat were also extremely well organised and I enjoyed all the trips offered .
All the hotels were quite plush but with such a packed schedule we had little time to appreciate them.
We had three guides, all very pleasant but lacking in organisational skills and they were not always good at disseminating clear information. Duc, the last one, who picked us up in Hannoi changed the schedule for Nimh Binh and we missed out on the pagoda complex. We also ended up kicking our heels in the hotel lobby a couple of times waiting for a bus and again ran out of time to follow the schedule as we had to get to the water puppet theatre . The puppet show, however was delightful.
The food was very good but some days there was breakfast, lunch and dinner included and others only breakfast when we had to point out to the guide that we still needed to eat! If the itinerary were tweaked a little and more experienced guides chosen it could make a real difference to this trip.

Réponse : Jules Verne
I have just returned home from taking the Jules Verne "Vietnam Cultural Journey, Hanoi, Hue and Ho Chi Minh City"
Although the tour was OK, with a little better organisation and thought it could have been fantastic.
The tour broke down into 4 parts with different tour managers for 3 parts and no tour manger for Halong Bay.
First Ho Chi Minh City, by and large this all went off well with my only criticism being the 3rd day there which involved a trip down to the Mekong Delta - We all felt that there was far too much time on the coach for too little time there.
Then an internal flight to Hue, all went well, 2 nights near Hue followed by an interesting coach journey and another 2 nights at Hoi An - Again everything ran reasonably smoothly.
We then had another internal flight to Hanoi and on arrival there, things took a bit of a dive. We were met by our 3rd tour manager, Duc, things didn't bode well when he couldn't find our coach and had to make a phone call. It was now mid afternoon and none of us had had lunch. We went to the hotel but were told we didn't have time to eat, or go on the planned visits as there wasn't time as we had a Puppet Show booked. The transportation to this didn't arrive and we spent over an hour in the hotel lobby waiting (When we could have eaten) The transport eventually arrived and we went to the puppet show which was excellent. We were all very hungry so we asked Duc if he would drop us at a restaurant recommended by him on the way back to the hotel - Unfortunately when we arrived, there were no tables available and yet another long wait - We did eventually get our meal which was good...
The next few days went well, we were taken to Halong Bay and that all went well enough, but other that ships staff, we had no tour manager.
After Halong bay we went to Nin Binh and then onto a splendid resort hotel but, because Duc had rearranged the schedule we didn't arrive until after 6pm, so we didn't have opportunity to avail ourselves of the excellent facilities on offer. We also missed visiting the temple above Nin Binh and seeing the views.
We then took a very slow drive back to Hanoi arriving around mid day. Duc did take us to Train Street which wasn't on our schedule, but proved to be very interesting. a final night at the Hanoi hotel with a late check out the following evening and an overnight flight back to London.
So - Overall a good trip, but it could have been Amazing. My main recommendation would be to have one tour manager with us for the entire trip.
(This was my 3rd Jules Verne holiday in less that 1.5 years)

Réponse : Jules Verne
Getting us out of Dubai quickly was the single most important element of our trip.
Overall an excellent experience. Hotel group CGH Earth was superb. Bus ok. Guide was nice but hard to understand and had no wildlife knowledge that he shared. Limited time in Pondicherry was unfortunate. Food excellent everywhere.

Réponse : Jules Verne
Interesting itinerary. Lovely boat. Great crew. Most of all a very knowledgeable and fun guide

Réponse : Jules Verne
A fantastic trip! Boat excellent & guide really bought the history of Egypt to life!

Réponse : Jules Verne
Flights and transfers were well organised and we had all the information we needed for the outbound trip. Our accommodation was very good, the staff made us feel very welcome, our room was comfortable and the food was excellent.
The places we visited were well chosen and gave us the chance to experience Marrakesh in all it's richness. The Majorelle Garden was lovely.
We were less impressed with our guide, he did not provide as much information about the places we saw as we have had on previous trips. On the trip to the Atlas Mountains we were walking for about an hour uphill to the place we had the meal, leading me to think we had been dropped off at the wrong place. He also left on the Wednesday night and did not leave us any way to contact him in an emergency.
We were very impressed with our driver, who was friendly and considerate in the way he treated us.
Overall we had a very enjoyable holiday.

Réponse : Jules Verne
Great itinerary focusing on The Pyramids and GEM museum. We chose not to join the Coptic Cairo option to allow a second visit to the museum.
Comfortable, efficiently run hotel with well-trained & friendly staff. Good choice of restaurants and a terrific range of breakfast options
Excellent, knowledgeable tour guide supported by safe drivers navigating us through Cairo’s challenging traffic.
We felt in good hands with Jules Verne.

Réponse : Jules Verne
We had a wonderful tour. Our guide was very knowledgeable, friendly and helpful and we really enjoyed his company. Our driver was also excellent. Especially in the crazy Cairo traffic.
This tour is 'full on'. We were eating breakfast at 7am to be ready for 8am which meant 6.30 alarms and we weren't back to the hotel until 3-4pm (Even later on the first day). We didn't mind, but there was not as much time for relaxing then I thought there would be.
The hotel was wonderful and very comfortable. The restaurant options were numerous and as a vegetarian, I appreciated the Italian options in the downstairs restaurant. Unfortunately we didn't have time to use the pool, but it looked wonderful.
The logistical organization was excellent. I think if I could make one change, it would be to add an extra day so day one could be split. This would mean we could spend more time at the Giza Pyramids, and do Saqqara and Memphis the next morning. I think most of our tour was very fatigued by the time we were in Saqqara, and this would also avoid the afternoon heat.

Réponse : Jules Verne
We had a great stay and probably for us it was best that there was not too much "old" snow and it made walking through the tracks and forest a joy. The company was great and the Der Stern Hotel was comfortable and very hospitable. All in all a great holiday.

Réponse : Jules Verne
In August, I went on my first Jules Verne holiday – a River Cruise along the Douro in Portugal and had a wonderful experience. The itinerary was thoughtfully organised, the staff on board were excellent, and all the excursions were enjoyable and well-paced for the group. Our guide had good local knowledge and a good sense of humour, adding to the relaxed nature of the trip.
I particularly enjoyed the visits to several local vineyards, which were very informative, and I learnt lots, as well as the day trip to Salamanca, with free time to explore the city. The food on board was consistently superb, with a range of options, although there may have been a little too much food!
The scenery along the Douro is breathtaking, and the engineering of the locks was a real highlight of the journey. Each time we approached a lock, everyone hurried up to the deck to watch the process. The group I travelled with truly enhanced the trip. We had great conversations over dinner each evening and spent a few nights singing around the piano, which made the experience even more memorable. The Spirit of Chartwell barge was perfect, much nicer than the larger boats we saw on the river and it gave me exactly the small-group experience I’d hoped for.
I have no complaints and will definitely travel with Jules Verne again, I’ve been looking through the brochure for my next trip.

Réponse : Jules Verne
We had a fantastic Danube cruise with JV in September. All arrangements were great and the tour manager Sue was really good. Thank you.

Réponse : Jules Verne
Excellent trip with faultless organisation. A great team with driver, guide and rep. We got VIP treatment wherever we went. Cairo is an amazing city

Réponse : Jules Verne
I was so impressed by every element of my first-time Jules Verne Escorted Journey to Cairo. I was travelling as a single female in a small group and at all times felt well looked after, safe and cared for.
The reservation process was seamless and the pre-tour information was clear and accurate. Emails were answered promptly and airport arrangements were slick.
The standard of the representative and guide in Cairo was gold-standard! I cannot possibly think of a single thing that they could have done to improve this experience. You really could tell that Jules Verne had well-established and respected relationships on the ground, and this meant a seamless journey for us and access to the jewels that Cairo has without any of the potential fuss.
I am 100% going to be a repeat customer!

Réponse : Jules Verne
An excellent holiday with Jules Verne. Everything was so well organised and they also managed to get access for us to places we would never have got on our own. I had not thought of using them before and now would highly recommend.

Réponse : Jules Verne
Just comeback from the most fantastic tour of Cairo with Jules Verne. Amazing itinafy, outstanding staff on the ground and very knowledgeable tour guide. Nothing was too much trouble for JV staff and would highly recommend

Réponse : Jules Verne
My holiday with JV was terrible. The schedule was changed daily. The coach was old with no proper air con and a loose window that threatened to fall out! One day it broke down and we had to wait for a repair. The tour guide (self employed independent) had no communication skills. Despite being a native of SA he seemed to have very little knowledge of some of the places we visited. When there was any change, he told one or two people and relied on them to pass it on. I asked more than once for him to set up a WhatsApp group, but he ignored this. One couple were left behind on Robbin Island and had to make their own way back to the hotel. The scheduling was awful; one time we were on the coach for about 6 hours. We would leave early and get to our next hotel too late to explore the local area. To be fair the guide did have a lot of problems with the Johannesburg office re this and tried to get some things changed. We arrived in one hotel on a Saturday night to find the main restaurant closed so we all had to cram into the smaller Italian. Originally I was told it would be a group of 12 when in fact it was combined with another tour making it 20 people, not what I signed up for. It was only my fellow travellers that made it bearable. I will never use Jule Verne again.

Réponse : Jules Verne
Wildlife, Johannesburg & Battlefields of South Africa, October 2025.
Overall, an amazing and varied experience especially The Kruger National Park and the Anglo Zulu battlefields. Some aspects of the tour were not so good which could have been avoided .
Firstly, on arrival in Johannesburg after an overnight flight from London, Jules Verne (JV) should have taken us straight to our hotel in Pretoria to book in and freshen up. Instead, we spent most of the first day driving around Pretoria. We couldn't check in earlier as the rooms weren't ready but JV could have got over this by booking us into the hotel an extra night at the beginning.
We drove some huge distances by road and there was alot of interesting sights on our tour. However the minibus that took us everywhere was crampt and unsuitable for the number in our group(13). We tried to cover too much distance by road within the time span of the trip sometimes arriving where we were staying after dark. A solution would be to take longer with JV extending the tour by around 3/4/ days. For example; we only spent one night at the Cathedral's Peak Hotel in the Drakensburg getting there late afternoon and leaving early the next morning meaning there was little time to explore the lovely scenery around the hotel.
Our Zulu tour guide who was called "Life" was delightful and most helpful.
JV reply personally to my review on 5/11/25 as I also posted it on their their website. They said they will look at the issue regarding the problem I raised about the first day and not being able to check in earlier to the hotel. They have ignored the other points/problem I have raised so I have contacted JV again and asked them to respond on these too.

Réponse : Jules Verne
Just returned from my second Jules Verne holiday within a year, "Uzbekistan Highlights, Tashkent, Samarkand and Bukhara"
We flew from London with the often maligned Uzbekistan Airways which other than my seat back entertainment system not working was fine, the aircraft was a modern Dreamliner with plenty of legroom and reasonable food washed down with perfectly acceptable Uzbek wine.
The holiday itself was comprehensive, staying at decent hotels, a full on itinerary packing a lot into a short timeframe.
A variety of transportation including high speed trains, comfortable coaches, a ride on Tashkent's palatial underground as well as a fair amount of walking.
The meals included in the package were good and plentiful, often sampling local dishes which were usually excellent.
The guide was knowledgeable and helpful.
The only downside to the trip was the itinerary itself would benefit from some tweeks as some days were really packed while others we didnt leave our hotel until mid morning.
An example being our last full day we left the hotel at 10am, did a morning tour of Samarkand, then had free time before being taken to an excellent local restaurant for a late lunch before catching the 5.30pm high speed train back to Tashkent, then taken directly from the train to dinner with no opportunity to shower and change, so eating very late and getting back to the hotel even later.
If the Samarkand itinerary had been better planned then an earlier train would have made a better option (in my opinion) 😁
We had a very enjoyable holiday in Egypt with Jules Verne. Our guide & Egyptologist Shaban was fantastic - really friendly and knowledgeable. All the transportation and meeting & greeting were extremely well organised.
The itinerary was very intense! One day saw a 4am departure from our Cairo hotel to get an early flight to Luxor. That afternoon we saw the two major temples at Luxor - Karnak and Luxor Temple - and got back to the boat at about 8pm. This was the longest day, but make sure you have plenty of energy before signing up for this holiday!
Lastly, although the Nile boat we travelled on, MS Hamees, was a lovely boat with friendly staff, we were in cabins at the bottom of the boat, with water lapping against the windows - this meant no balcony (all the cabins on the upper decks had these) and quite a dark interior. The boat wasn't remotely full, so a bit surprising we were still put down at the bottom.
Travelled on a tour with Jules Verne to Scotland. Office staff were First Class in booking service, recommended cabin types and suggested rail options. Lovely boutique hotel in Glasgow, well located, good amenities, friendly staff. Travelled to Corpach rather than Inverness as Storm Amy had left much of the region without power. Travelled then from Corpach to Oban on Lord of the Glens. Superb vessel; very comfortable cabins and good amenities. Meals were to a very high standard, excellent quality and local produce. Great interaction with local experts onboard, from Kiltmaker, to Highland Dancers and Whiskey curator. First Class guide with excellent local knowledge. - One of the most enjoyable factors was the wonderful mixed of fellow passengers onboard who connected very well. Felt extremely well looked after throughout the journey. - what a wonderful way to see Scotland. - Would highly recommend Jules Verne.
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.