Vseebox Avis 11

I purchased a Vsee Box Ultra Elite from VseeboxUS a month ago. The unit arrived and it did not power up. I tried using a power adapter from another Vsee box owned by a colleague and it still did not power up. For the past month I have sent over 50 emails to Vseebox US requesting a return authorization and cannot get past their AI email customer service. They have not provided a return authorization and send the same email back to me repeatedly. When I request a phone number or name this information is not provided. I spent over $400 for this useless device and am at a loss on how to return for credit or replacement. Do not buy anything from this group.

Constantly freezing and support is non-existent.

No stars is what this scam company deserves. They sent me damaged remotes then said to bad so they basically stole my money for broken probably used remotes BEWARE STAY AWAY FROM THIS SCAM COMPANY
BEWARE they Will Steal Your Money

I ordered a vseebox and immediately had to cancel the order. I contacted vsee to cancel immediately and they said it was already in the process of being shipped. It took them over 24 hours to respond. They did say that I would need to return the item and they provided in an email that they would pay for the postage. I went through the return process when i received the box and was refunded once they received the box. I did not receive the refund for the postage. I have reached out to them 4 times and they have not responded to any of my emails. They did not pay for the postage even though they stated in an email that they would.

Horrible customer service. Emailed twice with no response and continue to get errors with receiving data. Hands down worst customer service with no response.

I purchased my first box based on the recommendation of a family member and was pleasantly surprised and subsequently purchased 4 additional boxes for myself and other family members.

I ordered a vSeeBox V6 Plus, but the product did not ship within the promised timeframe. I contacted the seller multiple times requesting tracking information and received no response.

I then canceled the order. The seller acknowledged receipt of my cancellation request but shipped the product anyway. I requested a return authorization and did not receive one.

I returned the product unopened at my own expense and have UPS proof of delivery showing the seller received the return. The seller acknowledged receipt and stated a refund would be issued, but no refund has been provided.

My credit card company attempted to resolve the issue, but the seller has refused to cooperate. As of now, I am out approximately $380. This has been a very disappointing and frustrating experience.

vsee box helped with the problems i had.thanks to everyone who help

This box is awesome, not sure why the bad reviews.

Don't bother buying this horrible box. 90% of the time half the channels don't load, and I'm running high speed that averages 300mbs. Servers are in china and it sucks.

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