VWFS Rent-a-Car - Bristol Avis 

This is my second time with them.the first time was a very good, but the second one is a nightmare. I rent a van from them in May and till now they didn't pay my refund,because they say there's a scratch in the front pumper when i hand over the van.after that they say there is a scratch in the van side.i call again they say there is damage in the rear.every time they came with different excuses to refuse to pay the deposit. Anyway i sopke with the bank and they deal with them.
This is part of the email i send on 16th of June

Bristol
Whitby Road

VW came through again, booked the car and able to pick up and drop off. Process all very straightforward, quick and painless. Would definitely recommend John for his professionalism and service.
Thank you

Great service and a lovely car to use for a week. Would happily rent from them again :)

John went out of his way to ensure the car was available following some unforeseen challenges. Car was lovely and the best priced 7 seater car i could find in Bristol.

A lovely business and incredible workforce, John especially was extremely helpful and professional.

Very quick and easy to reserve a car (a good selection and at very reasonable prices). Minimum time spent on admin during collection and drop off. Overall and excellent service from start to finish.

Absolutely amazing experience with the chap at argos vale vwfs
Super smooth transaction hiring and off hiring, I would definitely recommend and would use again
Thank you.

Customer service from John at Bristol branch. Flexibility when I was late in picking up.

The best thing is knowing that if I book a Golf I get a golf ‘not similar’ like most hire companies.

As always John in the bristol branch made the experience enjoyable, simple and straightforward. Fantastic friendly service, highly recommended.

So simple and straightforward to setup , with no pressure for added ‘extras’ and a very friendly team. Car was really clean and even smelled nice. Simple to return too. Thank you !👏👏👏

UPD: have to remove 2 stars as for 40minute late return we were charged the full extra day (I totally understand the penalty, but this is too much)

Original review below:

I am honestly impressed.
This was my first time renting with them, rented a VW Golf for a week and it has been an amazing experience start to finish.
Staff was very friendly and polite, everything was very fast, car was in amazing state, couldn’t be happier. Probably the best experience I’ve had renting a car ever. I wish I discovered them sooner.

11/5 exceeded my expectations.

Had a great and quick experience when getting it and delivering back, Mr John was really wonderful and pleasant.

Good price, easy booking, great vehicle which was a lovely drive, easy collection and drop off. Friendly efficient service all round. We will use again.

John is the most helpfull person I have meet , he goes the extra miles to make sure everything is right and goes out of the way to help . I always use VW Bristol for our rentals

Excellent customers service from start to finish, would highly recommend and will use again if ever needed. Lovely staff helpful and was completely hassle free! Good job guys

Excellent vehicle at a competitive rate, and superb service from John and his team, as always!

I’m using the service for to year mr John is helpful and kind deliverd amazing customer service experience.highly recommended

I was dealing with John and I have no words to say how helpfully it was! So professional and inspiring me such a confidence! His friendly and caring approach made the process so easy for me! I will definitely recommend your services to my family and all my friends! Keep up the good work, John!
Thank you from the bottom of my heart!🥰

Wasn’t a planned rental but from start to finish very helpful and speedy process which was appreciated