VWFS Rent-a-Car - Durham Avis 

My experience of using VWFS Rent-a-Car was entirely positive. I used the Durham branch and was delighted that the customer service - which receives so much praise on Trustpilot - was as good as people claim. The vehicle I rented was well-priced, clean and in excellent condition (I was the second person to rent that particular vehicle). I would not hesitate to use VWFS again.

Excellent service and car. Thank you Sarah.

Great customer service from Shak. Relaxed approach to fuelling levels make it quite stress free. Will use again.

Great service, very easy to book and staff were helpful and pleasant. Van was available for collection as agreed with sufficient diesel in the tank ready for use, all I had to do was replace the diesel I had used on the day of return.
Would definitely use again and recommend.

Great experience. Very easy and cheap for the car which was provided! Stephen was helpful and easy to speak to. Will definitely be using in the future

I use these cars very regular and they’re always perfect with a perfect customer Team Steve and Sarah. Easy to communicate with Downton to talk to and do everything they can to ensure a competent caring first class service.

Fabulous to deal with, smooth transaction with no hassle. Car was amazing.

Impeccable service from Shak faultless service !!!!

Don’t hesitate if you need a hire car !!!

An enormous thank you to Sarah, Steve and Shak for enabling my recent European excursion to be so successful.
From every point of view, the necessary package of documentation,in-car tools and extras were professionally and comprehensively assembled.
The vehicle, a VW Tiguan, was perfect for the journey and task in hand.
I have nothing but praise for this first class team!

Once again, thank you.

It's been a year since I first rented from vwfs at Pity me Durham. And once again a seamless and professional service.
From pick up to return, it's a solid 10/10.

3rd time we have hired a car from Pulman Group, fantastic customer service - always a smile and friendly service from Sarah at Durham and rest of the team. Easy to book, good prices, excellent fleet to choose from, and swift check and refund on return. We will definitely hire / buy from them in future. Cannot recommend highly enough. 5 stars

Sarah and Steve really make this a 5 star service. This should be everyones number 1 place for car rental.

Excellent customer service. Simple & Straightforward.

Sarah and Steve, are so lovely, warm, and hospitable. They are exceptional ambassadors for VW. It is my second time renting a car, and nowhere else have I experienced such a genuine and heartfelt welcome as I did at VW Durham.

Friendly and very helpful - flexible to modify my booking at short notice and a nice touch to be offered a coffee both collecting and dropping off the car. Thanks Sarah and co.

Easy seamless process. Steve and Sarah were very helpful and the free coffee was nice.

Sarah and the team as pleasant as always.

Great service and excellent value. Made to feel very welcome in arrival, offered a hot drink while we waited which was much appreciated. Steve was really helpful and looked after us, would be our first choice if e needed a rental vehicle again

10 out off 10 staff were brilliant can't recommend enough very affordable for car hire will use again

Excellent service from start to finish, you can only book cars which are available not like other companies such as enterprise cars who will take your money online when no car is available and you need to fight and wait for long periods of time to get your money back, VW have reasonable rates of hire, low deposit and excess compared to other companies and fast efficient collection and drop off, if your reading this review before deciding where to hire from then look no further and forget other well known companies as previously mentioned!