VWFS Rent-a-Car - Solihull Avis 

Great easy smooth experience and I will be recommending to friends and family in the future!

Cannot recommend enough. Excellent customer service. Will certainly use again

Chelsea is so helpful and kind. Made my experience renting a car with you guys so easy.
Will definitely keep coming back.

Worse experience i have ever had at a car rental, Firstly upon collecting the car I was told of a "no smoking" policy which i didn't have a problem with. However as soon as I sat in the VW Tiguan Allspace, for the 2 weeks of the rental all i could smell was CANNABIS and CIGARETTE in addition to the car being extremely filthy and dirty. The smell of the cannabis and cigarette had made my little children constantly sick and had the smell had also ruined my clothes! Considering how we have gone through a pandemic i would expect atleast the car to be provided in a clean state.

When trying to raise a complaint about this VW rental simply ignored and the only response i got was that they have now place a ban on the previous user of the car prior to my rental.

Oh I also just about made it to a petrol station, the car literally had nothing in fuel!

Overall a very bad and awful experience considering i paid over £1k in rental cost and wouldn't expect the experience to be this bad from a big company! Never again!

Quick, easy service

Getting here from the airport by bus was straightforward, just a change in Solihull. Location easy to find. Super service on collection and return. The car, a Tiguan, was also great for our group of 5 (all adults) and we had no problem packing our bags (we do travel lighter than most). I would have no hesitation in using VWFS Rent-a-Car again, from this location or any others.

Fantastic service! Changes were responded to quickly and in a customer-oriented way. It was our first time renting a car here and we will gladly do so again for our next stay. Ms Nicholls was always helpful, friendly and service oriented. We couldn't be happier and the car was perfect for our stay!

I've used VW Solihull car rental several times in recent months, absolutely spot on service every time and much better value than the options at Birmingham Airport.

Good service - knowledgable, friendly and fast.

this was the 1st time i have used VWFS to hire a car from. I have used others in the past but i will definitely be making this company my go to !
The booking of the car on the online process was easy to use and was confirmed via email.
I then spoke with a lovely young woman named Chelsea about my booking, who guided me through the required documents. I also changed date and time of the booking and this was no problem with a quick call to Chelsea who soon had things sorted for me.
I picked up the car and it was lovely, It had been cleaned and was ready to drive away. A quick demo from Chelsea and i was on my way.
I was on quite a long journey but the car was so comfortable I had no aches or pains at all.
the handing back of the vehicle was just as easy as the pick up and all in all everything went as good as it could have with this service.
I would recommend dealing with VWFS Solihull to all.

I highly recommend VWFS Rent-a-car. Friendly and helpful staff. Very efficient. Thank you.

I hire cars regularly & I normally use the mainstream car hire companies. I found out that VW do car hire by chance, the customer service at Johnsons VW in Solihull was excellent & the charges much lower than the usual hire companies. The booking, collection & return process was very easy. I will be going back.

I would always prefer giving 5 star for the customer service and the vehicle quality and condition they provide to us. I assure will never leave anyone disappointed and the charges are very genuine and doesn’t loot public like other car rentals.

Fantastic Service! Would highly recommend renting a car from Johnsons Volkswagen Solihull

Booking process very straight forward and really good assistance from Chelsea, as before. We hired a number of vehicles and the only disappointment comes down to cleaning (dirty interior windscreen and boot)

Chelsea was great! Fast & efficient service - really happy with the cost of it all & knew I could get in touch if I had any issues!

If I ever need another hire car I will definitely be using the team at VW Solihull again.

I needed to rent a car for a few days whilst my car was being fixed. Found VWFS rent a car on a Google search, they were competitively priced and easy to book online. Really helpful and friendly service. Easy collection and drop off. Would definately recommend and would use this service again in the future.

Great service. Quick and easy hire and good range of cars. Lady at the rental service is excellent with great customer service

Quick and easy to book and collect, and a good price. My only gripe was during the online booking process I was quoted for a 95 PS Polo, but the car provided was an 80 PS so felt under powered. Didn't have time to return to highlight the issue so had to put up with it. Would use again, but definitely pay more attention to what I was being given!