WANDERDOLL Avis 

Olivia was extremely helpful and very speedy and efficient with her replies. She sorted out my issue within 48 hours of my first email. Very good customer service.

I missed the 14 day return period by 1 day but emailed them and Olivia was kind enough to still allow me to return and get a full refund, great act of kindness

Shady, shady, shady!! Very dishonest company. I came across this company and saw that they had a 15% off promo code of you subscribe to theor website and are a first-time buyer. Great! I did just that, and I waited and waited and waited for my code. Several days went by and I was receiving daily emails from them but no code. I reached out to customer service and they completely strung me along. Each response was incredibly unhelpful...responses like.

What's your email address? Lol, the email you're messaging me with!

Another email asked "did you check yoyr spam?"...thats when I knew there was no code. A complete bait and switch. There are so many other companies that would LOVE MY BUSINESS, and you threw away my business with you all because you lied about a dumb promo code.

That tells me everything I need to know about this place. Dishonest, unethical, SHADY!

Olivia with customer service is amazing! I needed to switch some details around for an order I made & she made the process super easy. So glad we were able to connect - I’ll be sure to order again!

Fantastic team, I emailed customer service to query something and I received a response within minutes from Olivia. So reassuring to be in communication with a company who our happy to answer customer queries in such a timely manner (no waiting days for a response) really appreciate it. Thank you Olivia.

I had an issue with my order so emailed the customer service team and Olivia dealt with my order issues. She was so helpful from start to finish and made sure everything got sorted in a timely manner. Really thankful she helped so much, Thankyou :)

Olivia from customer service helped me out with the quickest response ever and made sure I got my lost giftcard code in my mailbox. Happy customer and love the quality and look of their products! :)

Had items that didn’t fit and needed to return as I’m pregnant and the portal wouldn’t let me do the return even though I was in the correct time frame, emailed in and Olivia sorted it straight out for me. Gutted I couldn’t keep the outfit as it was beautiful. Thank you so much for your help, Olivia, I appreciate it ♥️

Fab customer service , really attentive and quick to send out a replacement. Cant thank Olivia enough thanks again X

Excellent customer service, I reached out to the team regarding my order and Olivia got back to me very fast and resolved my problem

Gary, the customer service manager responded swiftly to my enquiry and came up with a resolution that meant that I was not out of pocket and was able to return my items with no issues. Really easy process and attentive customer service, thank you Gary!

Great experience with Wander Doll. Gorgeous dress and their customer service were brilliant at helping me out when I ordered to the incorrect address. Gary was a star!

Amazing customer service!

I have ordered a dress on pre order for the 7th of September however needed to know if it would arrive to me before the wedding I needed it for on the 11th, they emailed me back within 2 hours advising they will upgrade my shipping to next day delivery so I’ll receive it in time!

Couldn’t be happier thank you xx

What great customer service from Gary. I emailed to ask if my pre ordered dress would be able to be shipped before the expected delivery date as I really needed it for a wedding. I was contacted immediately and they shipped it out for next day delivery.
Well done Wanderdoll and Gary for providing such excellent customer service :-)

I was very pleased with the customer service I received today! Gary was so helpful and sorted my problem straight away :) thank you again Gary!

I had an excellent experience with Gary from Wanderdoll’s customer service team. He was incredibly helpful, responsive, and made the entire process so easy. He addressed my concerns quickly, kept me informed, and went above and beyond to ensure everything was resolved. It’s rare to receive such attentive and genuine customer support these days, and Gary truly exceeded my expectations. Thank you for the outstanding service, I really appreciate it!

Would highly recommend purchasing from wanderdoll the quality of there items is absolutely amazing customer service is so helpful in particular Gary was absolutely amazing and so so helpful any queries i had he dealt with very promptly and professionally will definitely be purchasing again
Aisling

I was really excited to receive my dress as it was absolutely beautiful. Unfortunately, it was much smaller than expected, so I exchanged it for a larger size. Even the larger size didn’t fit, so I returned it.

The dress was only tried on for around five minutes and was returned in excellent condition with the original material band still attached. After about a week, I received an email saying my return was being processed, so I assumed everything was fine. I was then surprised to receive another email saying my return had been refused due to “debris” and that the dress was being sent back to me.

I’m genuinely disappointed by the outcome, especially as I’ve never had any issues with Wanderdoll before. I had planned to use my refund to purchase another item, but this experience has completely put me off ordering again. I feel the decision was unfair, particularly given how briefly the dress was tried on and the lack of any evidence to support the reason for refusing the return.

It’s such a shame because the clothing is lovely, but unfortunately this experience has left me feeling let down.

The pictures are not of the dress I sent back , they simply can’t be . I only tried it on . I don’t own any white glitter. I have read other reviews where unfortunately you have refused refunds with bizarre reasons. I have now contacted my card company and have filled out a consumer services form online from citizens advice. I have taken photos of the returned dress and the packaging . I look forward to their findings. I can’t afford to waste money sadly. Also just to add I paid for the postage to exchange and return so it wasn’t free.

I contacted the customer service team and Gary was kind enough to help me. The response was prompt and professional, made my experience with Wanderdoll that much better.I have previously ordered from here and would definitely recommend.

This company is the worst company ever. I purchased a few dresses from them. The total was $360. I ended up paying over $170 for shipping and import fees. When I received the items, they were used with makeup stains on the them. How are you selling dresses over for $100 and sending used items with makeup stains and smells like perfume. It’s so disgusting and inconsiderate. It’s such an inconvenience for me because I purchased the clothes for my birthday. Please stay far away from this company. The clothes do not look like what they do on their Instagram. It’s has been a nightmare dealing with them. They don’t care about you as a customer and are very dismissive. I never again buy anything from this company again.

After posting my review. The company responded lying about items being returned to me. They’ve never offered any help at all. I sent picture 12 minutes after receiving the damaged items that had makeup on it. This is a horrible company. Again, please don’t spend your hard earned money there. Stay away!