WANDERDOLL Avis 

Products are fantastic quality but customer service is significantly lacking. I ordered a dress for my baby shower and needed to size up so ordered the next size next day delivery but an older version of the dress arrived that just wasn’t the same quality (different material & zip). Contacted customer services and never got a reply so I ordered again but the same older version arrived. I contacted customer services again as I now had 3 dresses I couldn’t wear, had paid 3 next day delivery charges & now have to pay 3 return charges but again other than to tell me I would have to pay 3 return charges I’ve just been ignored. Such a shame as I really like the brand and quality but wouldn’t order again.

I had trouble with my order and the return process multiple emails sent back and the team at wanderdoll couldn’t be more helpful amazing customer service

The top I ordered came with some missing hooks, however Olivia from the customer service team was really quick to respond to my email, offered me a free return and also shipped the same item out again as soon as I returned the faulty one so that I didn’t have to wait :) thanks!

The worst customer experience I have ever dealt with!

To this day they have never responded or acknowledged to any email, message or contact I tried to make with them regarding a return order that wasn’t registering through their return portal.

I see them responding to bad reviews on here, but yet they can’t respond to their customers who are in need of their customer services?

Thank goodness I paid using Klarna, as after 3 months of waiting my dispute with them (via Klarna) was ruled in my favour.

Total waste of time ordering from this company!

Olivia quickly dealt with my query and reassured me on my order status!

The pieces from Wanderdoll are always exceptional quality, true to size and fit so so nicely. You can feel the work that’s gone into them when wearing and it gives you so much confidence because of the way these items compliment your shape. My last order I was delayed in trying on, and although I loved the dress the colour wasn’t my colour. Wanderdoll’s customer service team did everything they could to get a replacement over to me and I’m so so happy with the outcome. One happy girlie! Thank you x

I ordered a dress for an awards night and upon trying it on the satin didnt look as i had seen on pictures! I immediately messaged the insta page asking for tips and i got a reply instantly telling me how it should actually look! Really looking forward to wearing the dress for the event now it looks how it should!
Thank you for the speedy response!

Whenever I have an occasion to go the first website I look at is Wander doll. The way the dresses fit and feel is amazing. You can really tell how much effort and time has gone into designing these dresses. I have 2 dresses already and am about to order another for a wedding I have in August. I’m obsessed!

Customer service does not answer.

Very disappointing experience. My order was sent with an incomplete address, meaning I have had to wait almost three weeks for it to be redelivered. Throughout this time, I have emailed customer service four times and have not received a single response.

Because of the delay, I am now outside the returns window, and the returns portal won’t allow me to process a return—even though the delay was entirely due to their mistake.

Poor communication and poor customer service from start to finish. I would not recommend ordering from Wanderdoll based on my experience.

In the 2 purchases I’ve made with Wanderdoll I’ve always been super impressed with quality, price and fit of items!

I also love how when they have new collections launching the release is normally imminent and doesn’t leave you hanging!

Stunning clothes and incredible quality. Was struggling to register a return and not receiving emails but they got back to me and allowed me to register the return outside of the time frame, customer service was excellent! Thank you so much for your help 💜

I had a great experience with Wanderdoll, lovely item and Gary was extremely helpful! Thank you!

I ordered a dress and received an entirely different item. The dress I received was the wrong style and the wrong color from what I had purchased.

Because the item was shipped internationally, I also had to pay $54 in import duties to DHL before I could even discover that the wrong dress had been sent.

After reporting the issue, the proposed resolution changed multiple times. Initially, I was told that the correct dress would be sent once the incorrect item was returned. Later, I was instructed to return the dress and await a refund. I was then advised that refunds could take weeks or even months depending on the circumstances.

At one point, customer service specifically requested proof of the import duties I paid, which I promptly provided. Later, I was told that a refund had been issued “to cover the cost of duties paid.” However, the refund was only $20, which was the amount I had paid for shipping. The $54 duty charge was never reimbursed.

To be clear, Wanderdoll ultimately refunded the cost of the dress and the original shipping charge. My complaint is that I was left absorbing the $54 import duty cost that resulted from receiving the wrong item, despite providing documentation when requested and despite multiple changing explanations throughout the process.

Mistakes happen. What disappointed me was not that the wrong dress was shipped. It was the way the issue was handled afterward. There were several opportunities to resolve the matter through reimbursement, a credit, a discount on a replacement order, or another reasonable accommodation. None of those occurred.

Based on my experience, I would be very cautious about ordering internationally from this company.

I’ve recently purchased a dress which was rejected and sent back. I’ve sent around 6 emails to Customer Service website and haven’t received not a single reply. Contacted through Instagram but they said they are unable to help. What should I do ? My order number #158959

Olivia was really helpful within regard to my enquiry and dealt with it in a matter of two emails and it was solved in a matter of days. Thank you Olivia. Great Company as known. Great customer service x

Great experience with Wander Doll. Dresses are great quality and as petite person I was worried they wouldn’t fit but the ruffle design is just perfect. Absolutely loved!!! Will buy again

The girls at Wanderdoll are so lovely, and I absolutely love what they represent as a company. They seem genuinely passionate about helping women feel their best and promoting confidence through timeless, high-quality pieces.

I had a question about there “Frankie trousers’ over Instagram and the customer experience as a whole was great and the team came back to me very efficiently with really helpful feedback

I haven’t placed an order myself yet, but from everything I’ve heard through word of mouth, the feedback has been nothing but amazing. People consistently rave about the quality of their premium staples and how well-made everything is. From what I’ve heard, the pieces are more than worth the price tag, with quality and longevity that make them a great investment.

It’s refreshing to see a brand that focuses on making people feel confident and comfortable while staying true to its values. I can’t wait to place my first order and experience it for myself!

I love everything about this brand! Classy yet very on trend always. The outfits are always so flattering and compliments are given every time i wear something from here!

Very helpful and got back to me very quickly great service