W and P Compliance Avis 

I had an excellent experience working with W&P during my registration process. I called W&P at a critical time, and the person I spoke to was lovely Emma. From start to finish, she was incredibly calm, patient, and attentive, making what could have been a stressful process feel smooth and effortless. Her friendly demeanour and willingness to answer all my questions gave me confidence that I was in good hands. Her approachability and genuine desire to help made all the difference. She consistently went above and beyond to ensure I understood each step, always on the other end, ready to assist without hesitation. When I thank her, she mentions she is being paid to do it, but this is more than doing her job- she was dedicated and patient in today's fast-paced environment. Her support was why we could easily and confidently complete our registration (gaining approval). I wholeheartedly recommend W&P to anyone needing guidance through the CQC process (from the initial process before submitting our application, to the interview and after)—your experience will be as positive as mine!

Emma and the whole of W&P, I am saying this out loud again, I truly appreciate your professionalism and kindness throughout the process. Thank you so much.

W&P Compliance has been absolutely invaluable in the growth of our home care business. From the very start, their team saved us an incredible amount of time by assisting with the setup of all our policies, ensuring everything was structured correctly.
We were then assigned Lorna, a consultant who truly knows the CQC registration process inside out. She has been our guiding force throughout the long journey—her unwavering confidence and expert advice kept us motivated through the many late nights of planning and administration. Thanks to her support, I strongly believe we achieved our registration in half the time it would have taken if we had navigated this alone.
For anyone seeking expert guidance on the CQC registration process, I cannot recommend W&P Compliance highly enough. Their knowledge, professionalism, and dedication make them an outstanding partner for any care business looking to succeed.

Everyone in W&P has experience of working closely with the CQC - for me this is what made them stand out. As a new business, the guidance and advice was second to none, even when we just needed reassurance of the process.

Highly recommend W&P.

Ben and the team are absolutely helpful. I am new in the care industry and they have been so great in putting me through all i need to be CQC compliant. They are also cost effective.
Great team.

The Auditor was very polite and professional and she took the time to talk to everyone and explained what she was looking for and was very helpful on how we can drive improvement.

Your professionalism, compassion and dedication of your staff made me great and successful with CQC, because you provided excellent support and you ensure all my documentation to CQC were correct.
Yes, your company excels in delivering high-quality of services to our company. You communicated effectively.

They're simply outstanding in their knowledge and practice. A lady by name Lorna helped me to organise and file my documents to CIW and she was just too good.

Excellent service from lorna absolutely amazing

Excellent Service and High-Quality Policies and Procedures! I recently worked with W&P for policies and procedures for my care at-home/ housing support services (Domiciliary) organisation, and I couldn’t be happier with the results. From start to finish, their team was professional, knowledgeable, and incredibly responsive. The process was seamless—they took the time to understand our specific needs and tailored their approach to ensure the policies were compliant with The care inspectorate standards but also aligned with our company culture. The documents they delivered were clear, comprehensive, and easy to implement.
They were always available to answer questions and made revisions promptly whenever needed. It’s clear that they genuinely care about their clients and go above and beyond to deliver exceptional service.

The only downside is some of their legislation is English and not Scottish which we had to correct ourselves.

Thanks to W and P, our organisation now has a solid foundation of policies and procedures that will help us operate more efficiently and effectively. I highly recommend them to anyone in need of policies for care. Five stars all around!

I just wanted to take a moment to express my sincere appreciation for all the support and guidance provided by Lorna. Your expertise and clear, reassuring approach have made such a difference, and we truly appreciate the effort you put into ensuring everything is handled smoothly.

Working with you has been an absolute pleasure, and I’m grateful for your patience, dedication, and expertise.

Thank you again for everything—you’ve made what could have been a stressful process so much easier!

Lorna provided an excellent training session today about CQC inspections and what to expect. The opportunity was given throughout the training to ask questions that were answered well. I found this session very informative, helpful and have made copious notes to follow up on.

The pace of the training was just right and the content was delivered so clearly. thank you!

We recently had a mock inspection conducted by Marianne. Marianne's extensive knowledge was evident throughout the process, and she provided clear, actionable recommendations that will help our service. Marianne was approachable, thorough and made the inspection feel like a partnership rather than an evaluation. Her expertise and genuine willingness to help is greatly appreciated.

We would highly recommend W&P's mock inspection service.

Their policies are spot on detailed and encompasses all domicilliary care needs and even more. The staff exceptional everytime you speak to them. Lee and Ben are my Heros not forgetting Lorna she got me through my CQC reg hand in hand. Service good value for money

Excellent customer service, professional whilst being friendly and reassuring. Will definitely recommend them to others and i already have.

The content was well presented and explained. It was a thorough guide to the CQC inspections and audits. I am happy that I have some valuable information to share with staff and colleagues to enable the team to work towards a common goal and ensure that service users receive a quality service that will exceed their expectations. I will definitely be attending more webinars from W & P Training!

very well presented, clear and to the point

I attended the Compliance and the CQC New Approach to Inspection webinar on 13 November 2024. The presenter, Lorna's style of presentation was very good. Her presentation was simple to understand to enable the participants to implement the requirements under the single assessment framework. This is my second time I have attended this training and I recommend it to all social care providers. The knowledge is priceless!

Very detailed and on the point training course.

You can clearly see that research has been done,and relevant information is passed on in very clear and simple terms.Extra material is given when needed.