Warner Leisure Hotels Avis 99

My husband and I stayed at Holme Lacy Hereford one of Warners hotels this month April 2026. Every afternoon from 3:00pm we sit in different leisure area to have some snacks and drinks. On our last day we went as usual to the blue room right where the bar is. The moment I moment I greeted the waitress behind the bar, she immediately turned her back to me and started chatting with the other waitress and waiter as if guests were not in front her.

Anyway I placed the order. What she brought was terrible. It was like I was begging for it not paying.
She gave me the clotted cream which was used before by another guest. It was below the small jar dried and yellowish instead of white and fluffy and the brim.

When my husband and I called their attention, they said it was because it’s the only one remaining. They scraped it out. We asked why was it dried and yellowed.

So my husband asked if another guest asked for what we had ordered the same day, how would they do.
My husband told them in such a big hotel how would they run out of little things clotted cream.

We knew they were lying. The thing is the so called blue room where the bar is not efficient. It’s a shame really. These are the types of people that can damage the quality of a business place. I took photos of them behind the counter but if truspilot was to accept pictures I would have attached it.

I don’t know whether Warner Leisure Hotels takes the time to read reviews on here. So as to train these types of workers properly.

To be quite honest the staffs at the breakfast areas were fantastic.

They stay itself was okay.
However, I left a jumper there. (My fault) I tried for over a week to contact the house keeping following their telephone instructions. The phone kept ringing out, 4 or 5 times a day. Occasionally, they stated house keeping were not in, but I couldn't leave a message as the mail box was full.
I finally got in got in contact a week later. As this was the weekend I was told that no one was there who looks after lost property, and I would get a call back on Monday. This never happened. I called on the Monday night and spoke to reception (rather than housekeeping) and they took my details and they would call me back the following day. They did, only to tell me they hadn't found it. I know exactly where I left it, had they answered the phone on the same day I had left, would the outcome been different? I don't live far and would have gone to collect it.
This is the second bad experience I have had with Warner's, (first to do with food) I won't give them a third opportunity.

I tried to book a stay with Warner’s for three rooms. However, when I added a single person, the price per person for that room effectively doubled.
To make sure I hadn’t made a mistake, I searched again — only to find that the price for all rooms had increased by a further £100.
I raised a complaint and received a call today, but unfortunately the experience only got worse. The person I spoke to was dismissive and came across quite rude. Rather than listening, they argued that this pricing approach is “normal” because single rooms are limited, and suggested it’s only fair as otherwise one person would be taking up a room that could accommodate two people.
The implication felt quite uncomfortable — almost as if single travellers are somehow being selfish.
I explained that a large proportion of Warner’s clientele are likely to be single, and in many cases this may be due to life circumstances such as losing a partner. With that in mind, a bit more understanding and compassion would go a long way — as would reviewing how single occupancy is priced or increasing availability.
Sadly, this has completely put me off booking. The pricing felt inconsistent, and the customer service lacked empathy.

Just cannot get through online or by phone. Appalling service and we are hoping to stay this weekend. Left waiting on phone for an hour and then cut off!

If you're not too fussy it's a fun, friendly break, though not cheap. We enjoy the music, dancing and food, and locations. Admittedly standards have declined in the 4 years we've been going. Less staff, reduced hours, worse service, poorly maintained, paying for activities. Has it changed since Blackstone acquired it? Even though bookings are up, Haven and Warners have made heavier losses! Heythrop and Littlecote are our favourites out of the 7 we've been to, Heythrop has grand grounds you can fit all the other 15 Warners into!, 2 entertainment venues, 3 restaurants, excellent deluxe rooms, nicest spa, Littlecote, fantastic history, Old House, Roman mosaic, the best entertainment team, Gemma, James, Steve, the best food, and best waiter, Piotr, but needs some tarting-up, Norton Grange, best views, Stuart a great manager, Bembridge, best flowers, wouldn't return to Lakeside though, was poor service and needs upgrading, but Jay on entertainment is brilliant.
After 11 breaks in 4 years we have decided to give it a rest for a while.
Hopefully Warners will up their game, looking at some of the reviews.

This was my second visit to Littlecote, returning because I enjoyed my first visit so much. It has such a good, friendly atmosphere and the staff are so obliging and happy. Obviously, they are well-trained! The food offered cannot be faulted, it is second to none. The entertainment was quite good but outstanding was the compere, Steve Holly, who was very funny and entertaining.

Good luck if you have to phone customer services....
On the phone for THREE DAYS! to query a booking....NEVER MANAGED TO SPEAK TO A HUMAN!!!
They must be so inundated, that ANY STAFF! ( if any!) seem to be on a permanent tea break!....
FORGET,and i mean FORGET emailing a query BECAUSE YOU WILL NEVER GET A REPLY.......
Warners treat their customers with UTTER CONTEMPT...

My sister, my husband and I have booked a break at Nidd Hall for May. My sister has just been diagnosed with terminal cancer and will not live that long to go on this weekend break according to her consultant. We contacted warners and were told no refunds for her room. No refund because she did not take out the insurance. We wrote to the ceo of warners with documentary evidence of her longevity and today received a phone call, still denying this dying woman her refund of £381.00. Bearing in mind we are two months away from the date of the break, Warners could quite easily resell this disabled room. However they are not willing to do anything at all to give her back her money which she desperately needs for end of life care. She is a widow on state pension and very low income. I am so totally disgusted with the way this woman has been treated, very eager to take your money but not willing to show any compassion at all. Incidentally the Insurance is not a guarantee of monetary refund, just a credit note and to rebook for a fee. What more is there to say but buyer beware as this company do not have a shred of compassion or understanding for a dying women. Shame on you.

Took six hours to get through and service by agent was very unhelpful, charge top prices but the service is bargain basement. Avoid customer service they offer none.

Stayed at Sinah Warren on the last weekend in January. We have been customers since 2009 and have visited many Warners hotels.

We have noticed since 2020 that the Warners experience has taken a nose dive. They used to be excellent and couldn’t do enough for you. So many things have changed. You used to get a little money off booklet when you arrived to spend at the coffee shop and spa alas no more. Photocopied print out itineraries, shabby hotels, questionable cleaning practices. Poor food choices, less table service, charging for activities, less indoor games and activities, no little prizes (free coffee) for winning games. Poor swimming pool facilities. Yet the prices are going up and up.

This stay was the worst. The grounds were sodden and pathways flooded (I know we’ve had a lot of rain but if the infrastructure was good it wouldn’t be an issue). The jacuzzi was not working and people said the pool was cold. We always strip the bed when we end a stay and put all dirty linen and towels in the shower. We were horrified to find two blood stains on the mattress protector. Heaven only knows how long they had been there (I stripped this as well and threw it in the shower). I complained to reception and they didn’t seem bothered in the slightest but just rang the head of housekeeping. WHAT! I complained when we got home and it took 3 weeks for them to respond and gave us a £20 voucher.

We’ve always enjoyed our warners stays but not anymore. We will spend our money elsewhere instead!

10 years of visiting Warner hotels here is an honest review and the pros and cons of Thoresby Hall. Group of 4 went to celebrate a special birthday. The negatives out way the positives. Many people were complaining and said they would not visit again.

It is a new Reserve Hotel which was:
The worst Warner hotel I have been to because:
Smelly rooms
None of the usual activities. Only 4 all weekend
Have to pay extra, £19.95 per person for dinner and £6.95pp and for breakfast if you would like waiter service
No printed itinerary
Hardly any waiters. Scan a QR code on the table and order drinks.
Pitch & put & croquet greens in a terrible condition
Swimming pool and bubble pool cold

Positives

Clean
Beautiful old building and rooms.
Food good in the Market Kitchen
Big bed, nicely decorated, enough storage. Good shower. New Fluffy robes
Help with luggage on arrival
Sweet Sensation and Kate Bush entertainment very good.
Lovely biscuits and hot Chocolate as in all the hotels
Location good

Negatives

Minimal free activities

2 Deluxe bedrooms in new block
One bedroom the smell of sewage was so strong after an hour. Had to move to a room with no drawers and very noisy from the building opposite (generator/air conditioning.)
Other bedroom Bathroom smelt of drains.
No fresh milk in fridge
Stains on carpet
Bathroom door and frame needs painting.

Misleading advertising on website. Garden with plunge pool and sauna etc. not open

Activities are minimal and repeated both days. See photo. None of the regular activities ie. Quizzes, shuffleboard, Kurling, dance classes etc.
No printed itinerary at the beginning of your stay. Have to scan a barcode on a mobile to find out what's happening. Not easy. Wouldn't give me a paper copy at reception.
WiFi not good

Blue room - booked for dinners. Didn't see on my Warners Stay and was shocked when had to pay £19.95pp for the experience. Beautiful room but Formica tables and fittings spoilt the setting. No tablecloths. Menu changed each season. Fish cake starters cold and the poached egg cold and hard. Duck breasts were 4" x 1" strips x 2. Did not taste of duck, were difficult to cut and very chewy. The cauliflower main was burnt. The venison pie had 2 pieces of venison in it. Deserts - lemon posset didn't taste of lemon and had frozen fruit on top. Bread and butter pudding was dry and no currents/sultanas in it - bland. Steak to share good. £5 supplement.
Friday night Manager Katie was rude to customers. Needs to be trained. Poor service. 20 minutes wait for a drink.
Saturday night Service excellent. Assistant Manager named Lovely and waitress were very attentive friendly and good
Only option if you like waiter service.

Market kitchen
Our table was very close to others and difficult to move around.
No table service now - all buffet. Not easy if you have mobility issues
15 minute wait for scrambled egg. Gave up.
No glasses for water/juices on one occasion
Not enough waiting staff. Didn't remove plates when finished. Trying to find staff to order tea and coffee. No teaspoons and one morning only water in the teapots.
More staff and more training needed

Pitch and Put green is terrible. Bumpy, moss, long patches of grass and a molehill.

Croquet lawn next to pitch & put. Same condition. Needs attention. Equipment needs replacing. Hut needs painting.

Laser pistol court not used.
Axe Throwing not available
Archery - 12 people. £12.50pp - Had 3 turns
Rifle shooting - 12 people £12.50pp - only 2 turns
Swimming pool/bubble pool cold. No jacuzzi
Snooker table not level. Kitchen staff next door were loud and swearing at one point.

Singer before main event was the same singer after the main event in the bar/lounge. Always used to be a different singer.

Difficult to order drinks in the entertainment room. Have to scan a qr code on your table and go through a menu (if the WiFi is working in that area)

The product is fine. Customer service is non existent. I’ve just spent over an hour, on line, waiting for a customer service agent to join the conversation. It didn’t happen. I spent 50 minutes on the phone, waiting for customer services to answer. It didn’t happen.

I was tempted to give 1 star, but that would be a bit unfair.
The renovations to bedrooms and hospitality areas at Thoresby are very impressive.HOWEVER, as so many people have said, the owners of Warners seem to think that the guest age needs to be lowered. Online booking is not as straightforward as before, and Customer Service is hopeless.
A board member should take time once a week to read the recent reviews, and demand answers from the Managers.
It's slipping away chaps

Why is your website such a mess. It’s virtually impossible to book a holiday with you and unless you make it simpler then I for one will not be booking with you.

Warner’s have to have the worst customer care ever. They don’t reply to emails, the phones just ring out, they allegedly will call you back within two hours … doesn’t happen … and now they’ve cut their phone service from 9 - 1 . I have a funny feeling if I rang the ‘book a holiday’ button they’d answer in a flash , but I won’t be booking again.

My first visit to a Warners Hotel and my last.Not suitable for single guests .Not value for money expected more. .break advertised Bed breakfast evening meal £463.Paid double as I was single (2 breakfasts and evening meals)upgrade was suggested £100 .Okay.Then for some reason £175 added for evening meals£1,101 the room not even slightly luxurious or cleanong up to standard.The grounds were stunning and the staff good.
Waiter FLavio Ribeira was exceptional above and beyond. I am 93 and nothing was too much trouble.

We stayed in an Historic Room at Nidd Hall for the 70s weekend at the end of November 2025. We have stayed at a number of Warner establishments over the years and, in our opinion, the level of cleaning in the rooms and the level of service and quality of food on offer in the restaurants has declined as Warners seek to reduce costs but increase prices. At the time of our stay in November, Nidd Hall was undergoing renovation and we had to endure the smell of emulsion and gloss paint during our entire stay as the decorators moved in to paint the corridor outside our room over the weekend.

The over-riding memory of our trip however will be that we arrived on the Friday, feeling hale and hearty, but our weekend was ruined as we both succumbed to NOROVIRUS during the course of Sunday afternoon and evening. We were both so ill we were unable to leave on the Monday as expected and had to stay until Tuesday morning in order to recover sufficiently to be able to make the long, 150 mile drive home. As we were leaving on the Tuesday, a member of staff told us that a number of other guests had been similarly taken ill during the weekend. In our opinion the hotel should have been closed down for an extensive deep clean.

As a result of our experience at Nidd Hall we have decided that Warners no longer offers the level of service or cleanliness that we expect and we will not be booking with them again.

Food excellent, entertainment amazing. But the staff… Surly, inhospitable, unfriendly, so obviously counting the days til they get off. What a shame. None seemed happy. And that was obvious. What a shame.

Warner hotels are not value for money anymore.
Unfortunately I have cancelled my booking at Norton Grange.
Bembridge accomodation is acceptable but the food is
unappealing veg and roast potatoes and all meat was very tough.
Warners you need to spend money on your hotels and your food variety. Also customers service is no more you have to get everything yourself apart from starter and pudding. Breakfast help yourself including drinks from machines. Cleaning was cut down too. This is definitely going down quicker than the TITANIC. I would advise you to go on a cruise for better value not warners. Customer guest services head office phoned me nothing but excuses to hand. Like if you read the small print it says subject to availability of facilities. Also I was told all warners are going self service as it's a top management decision and all the services they have changed will not be reinstated. I asked would you be happy all I got was I can't comment on that and I am not going too. I told here I will not book again. Her reply was very sorry to hear that. SO BE WARNED spend your money elsewhere if you want value, quality and customer service for your hard earned money.

Our room in Heythrop Park was dirty and the sliding door to the bathroom was off the runners. I rang reception who told me there was no maintenance available, so as I was concerned it may fall off completely and injure one of us, I fixed it myself. Despite having booked times for dining in their buffet style restaurant, we were still made to queue for 40 minutes for a table, despite at least 8 tables being empty waiting to be cleared away and re laid. When we finally got a table the plates were dripping wet (3 napkins needed to dry them) the food was mediocre and barely warm. I asked for the duty manager, and she told me she was actually the food and beverage manager, and offered to refund the poor dinner and breakfast plus a bit extra as an apology, which I accepted. However, this refund never arrived (hence the poor review which I would not have written had they kept their word). I also found out the price on the menu for Irish coffees was less than they actually charged, so this is probably the case for all drinks. I have had better experiences at Premier Inn