Warrington Borough Council Avis 

We are moving house which is very stressful and needs an up to date statement of ground rent. Should take a couple of minutes on a computer and a quick email
We never have received a statement from the council in 30 years of living here.
I phoned up and was told i couldn't speak to anyone and was told to send an email request. Got an automated reply saying I would get a response with a 21 DAY timescale.
Customer service is shambolic and this is holding up the sale process of my house. Still waiting!

Where do I start ? Staff are untrained, uninterested mostly, snappy & passive-aggresive to the point of expertise.
I need a home, and they treat it like I'm a leper or something. Arrogant & seemingly happy to provoke an argument, rather than do the task they should. Embarressing medical problems are treated as a joke. Most things are treated like I lied. Even an appointment was missed cos the man pretended I was 30mins late - no I was not - front desk problem, not me. Too many errors with knowledge & irritation, like we are lower life forms. Most just don't even understand how to communicate nicely/appropriately.

It seems to me you have staff investing in things they don't know much about, and there's hasn't been any there to advise them, it's just like betting on the grand national, now to get this money back it means we the public are going to suffer,and I could write a long list.It would be interesting if there was a investigation into this because there's always someone making something out of it all

Ask about bin collection because it's not more than monthly? Not their job. Try and get your kids into a school? Not their job? Trying to get the correct council tax bill? Not their job. Trying to get help with a nuisance neighbour? Not their job. Trying to get LADO to help with safeguarding? Not their job. Lazy, useless and incompetent.

Awful planning on roadworks, accident waiting to happen

I needed to obtain a certificate of no impedance, which I couldn't do online. So I went to the offices. Well, the receptionist was so helpful and went and found someone who could help me, who in turn was just amazing. To the extent that they even carved out a future appointment time for me from a full diary. Brilliant! Fantastic service.

Solution provided & person extremely kind & caring. Made a huge difference, can't compliment him enough, he is definitely in the right job. Made what felt like a mountain into a molehill. Huge thankyou

Yet again this week our recycling blue bins not emptied. The crew that empty the black household waste bins always do a great job & manage to empty the bins but the blue bin guy’s always look for an excuse not to do their job.
Have previously spoken to their manager at the depot who promised to contact me with feedback & as expected that didn’t happen either.
We pay through our council tax for this service & the council are not providing it - surely this is a breach of contract.
Poor service from the refuse department & total lack of commitment to the community.

Still no response to the lies that were entered into my Blue Badge assessment! Though to be fair they did try to then turn it on me and suggested I was the one lying! Nice try WBC what will you do for an Encore?
Once again you are a Waste of Space and a drain and waste on Tax Payers Money!!!

Get Rid! Get Rid! Get Rid! Get Rid!

Regarding town centre operatives who after a brief discussion with myself came to the aid of a vulnerable person (over and above the duty of call) in a doorway. They stayed with the person till appropriate assistance came to help further and bring to a resolve which was safe.

I know that the two latte coffees were appreciated 👍 as much as I appreciated their act of kindness to help someone.

Does any one at Warrington buses today from top to bottom Sunday 28 service using hand written maps to get to liegh now no show bus coming back clueless

Difficulty registering my email & password details. Very frustrating & means I now have to go too the Borough Council building to register for a green bin which will now cost me a few more pounds. Not impressed.

In August last year this council took £275 from my bank account without even notifying me. I had to then take an overdraft out because this left me with no money as I am a pensioner. I have emailed them on several occasions for an explanation but had no response, I have also emailed the ceo and the same no reply. If I took money from there account I would be locked up now. They should get their act together and start looking after customers. There is more I could say but I don’t think they would show it.

Their attitude and arrogance is utterly disgusting. These people have forgotten they are civil servants and payd by hard working tax payers. They are just like Chesire Police. They think that by contacting you, they are doing you a favor. Just a joke and a shamble Warrington Council is. The worst part is that if you stand up to them, they'll make you suffer and that's bullying and discriminatory.

It pains me to write this but Warrington borough council is a shambles
They are one greedy council that is in billions of debt and no doubt poor Warrington people will foot the bill.
They have little sympathy for people in need and they are hard handed with letters threatening you if you miss a council tax payment or are late for example.
If you apply for council tax discount they tell you it’s a 12 week wait and you must continue paying full council tax even when you know that you are entitled to a discount they still insist on this putting you under pressure
If they get the discount wrong which often happens then you have to go through the process again another 12 week wait.
They are hopeless and this is all a ploy to get as much money as they possibly can off you and hoping you will give up on trying to get a discount
I ended up having to get the cab involved and when I made a formal complaint to Warrington council I was told someone would ring me to discuss my complaint which didn’t happen
A very uncaring council with staff who speak to you on the phone like a 2nd class citizen
No doubt they will go for the maximum council tax next year 2025 putting everyone under more stress to feed this greedy council who do not care for the residents and the community they are suppose to serve
Warrington council you are a disgrace

Honestly? I waited for the bus X5 Saturday at 17:25 to come and at 17:30 I went and asked another driver if the X5 will still be coming or not and he said he just went pass by it! How that can happen? I've been waiting for it at platform 10 and didn't see it! Please explain! Now gotta order Uber and pay 10 times more!

Why I have to work for the incompetence of others????

I know the council are massively under funded and struggling with the variety of responsibilities they have to cover, however.. I have found the social care and financial assessment team to be wonderful, professional, informative and helpful. I could not care for my Mum without their financial help and support.. we are so grateful. To be honest I have never had a bad experience when speaking to the council using various routes of communication.. just very busy.

Does everyone have the same problem with Warrington council waiting for payment first it was 8/10weeks delay now told 10/12weeks delay looks like all the money they are saving is going to the free bar at their Xmas/New year partys

For the second consecutive month, I have faced the same problem of NOT being able to process my council tax online card payment due to Warrington Borough Council system’s failure to accept the payment.
When the problem occurred last month, i.e. May 2023, I contacted the Council and was assured that the problem would be resolved by the time the next payment is due, which is June 2023. Typical of WBC, the problem remains unresolved, causing much anxiety and concern due to WBC’s own failure to provide a reasonable level of service to residents.
I hope that this review would find its way to a person of responsibility, who would act upon it and attempt to resolve this predicament without further delay.
I have always paid my council tax using the same method, i.e. monthly debit card payments, and wish to continue using the same for the future. It’s the Council's duty to respond to any problems and concerns resulting from their own failure to provide a reliable service that residents can use without any difficulties.
Warrington Borough Council should issue an apology and an explanation to residents as to why it has taken over a month (and most likely much longer!) to resolve a simple online payment issue, most commonly used by all outlets.

Try rehoming the homeless on your streets first 🤬 , unbelievable.