Frankie has been absolutely brilliant as our account manager at WLT. He’s always friendly and approachable and he has been so helpful in organising our trip, any questions or issues we’ve had, he’s so... Voir plus
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Lisez les avis des autres
Having been on multiple trips organised by WLT, I can safely say that they ensure that you and your friend’s have a truly unforgettable time. Their in-resort team was massively helpful with any questi... Voir plus
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Great company for a university ski trip, able to get cheap prices for university students that just want to get on the slopes and hit après. Looking forward more trips with them. Shout out to a great... Voir plus
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Had a super fab trip in Les Arc, everything went super smooth with Wasteland transfers, equipment rentals and accommodation. Our reps Maddie and Charlotte in particular were so lovely and helpful wit... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
As the longest standing student tour operator, Wasteland Travel has delivered unforgettable snowsports trips for over 30 years. We offer unforgettable holidays for students looking for unique ways to spend time with like-minded people. We curate and deliver exceptional Alpine experiences to thousands of people every year. We pioneered the concept of bringing the mountains to the masses, and have built partnerships that enable us to give you the best choice of resorts, residences, venues and events. We work with groups who are at the forefront of the snowsports scene – setting the trend for new, innovative experiences.
Coordonnées de contact
2 Disraeli Road, Putney,, SW15 2DS, London, Royaume-Uni
- +44 20 3039 3944
- help@wastelandtravel.com
- www.wastelandtravel.com
4,6
Excellent
1 k avis
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Great Reps
Archie ( one of the wasteland reps) was straight on sorting out my issue when I told him one of my skis was stolen and managed to sort it out saving me £200. Also just a really friendly and helpful guy
18 décembre 2025
Avis spontané
Réponse de wastelandtravel.com
Hey Billy, thanks so much for sharing this and for your kind words. We’re really sorry to hear about your ski being stolen. We definitely know how stressful that can be and we're really glad Archie was able to step in straight away, get the issue sorted quickly, and save you that extra cost. Thanks for travelling with us, and we’re glad we could help turn a stressful situation into a more positive experience. We hope to see you on a trip with us again soon.
How helpful the wasteland reps were
How helpful the wasteland reps were. They were so kind and always happy to answer any questions we had. Shoutout to Charlotte Duncan who was so lovely and supportive throughout the trip :)
19 décembre 2025
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Réponse de wastelandtravel.com
Hey Liv, thanks so much for your lovely feedback! We’re really pleased to hear how helpful and approachable the rep team were throughout the trip, especially Charlotte. We hope to see you on a trip with us again soon.
Coach Driver named Mark was very vocal…
Coach Driver named Mark was very vocal about not wanting to be doing a uni ski trip drive. On the way home we had 10 minute break off the coach over 8 hours. Communication from wasteland was poor. The app often didn’t work. Info for beginners lessons and how to get there was limited. Our uni was separated into 2 different coaches even though there was under 40 of us. And most in separate hotel buildings. Rooms were very small and there was only one key which made it hard to separate from room mates. Wasteland staff were lovely and friendly.
13 décembre 2025
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Great company filled with amazing…
Great company filled with amazing people such as Archie and Ben
13 décembre 2025
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Réponse de wastelandtravel.com
Hey Ben, thanks so much for the kind words! We’re really glad you had a great experience, and it’s brilliant to hear Archie and Ben made such a positive impression. We hope to see you on a trip again soon.
Love the new app
Love the new app, very well organised and easy to find out everything you need. All reps were great but Archie in particular was superb. Can’t wait for the next one
20 décembre 2025
Avis spontané
Réponse de wastelandtravel.com
Hey Christina, thanks for the lovely review! It’s great to know you had such a positive experience, and our new WLT App helped coordinate your week so well! We're glad Archie was also so helpful, and we can't wait for you to join your next trip with us
Very pleasant experience
Very pleasant experience, WLT reps had us through border control etc with no issues, Archie in particular had been very professional but great company for everyone on the bus.
20 décembre 2025
Avis spontané
Réponse de wastelandtravel.com
Hi there, thanks for your feedback! It’s brilliant to know you had a great time and Archie really helped make sure your journey was smooth. We hope you travel with us again soon
Ahmed was a great rep
Ahmed was a great rep! Great communication, engagement and organization. 10/10 would recomend as he will give you tokes of his cigarettes when you don’t want to take your gloves off.
20 décembre 2025
Avis spontané
Réponse de wastelandtravel.com
Thanks Maeryn for the review! We’re really pleased to hear that Ahmed made such a positive impression. We hope to see you back with us again soon.
Archie the rep was a lovely bloke
Archie the rep was a lovely bloke, highlight of the holiday
20 décembre 2025
Avis spontané
Réponse de wastelandtravel.com
Hey James, thanks for the review! We’re really happy to hear Archie made such a positive impact on your trip and that you had a good time. We hope to see you back with us for another trip soon.
Super kind and friendly reps
Super kind and friendly reps. When the app worked it was great. Communication was clear and reps were always where you needed them, super approachable and helpful, in particular Laurice was amazing.
19 décembre 2025
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Réponse de wastelandtravel.com
Hey Jack, thanks for the kind words! We’re so pleased you had an amazing time, and Laurice was helpful in resort. We hope you travel with us again soon
Had an amazing uni ski trip with…
Had an amazing uni ski trip with wasteland this season. Big shout out to our Rep Ben Richards who was always there to answer any questions or help out. Well done for looking after our very chaotic group. Our favourite T in Tignes !
20 décembre 2025
Avis spontané
Réponse de wastelandtravel.com
Hey Thomas, really appreciate you sharing your experience. Our team works hard so we're glad to know Ben made such a positive impact for you. We hope you travel with us again soon
Ben was amazing
Ben was amazing, he was great when we went down the whole bus ride to France, looked after us every night and made sure we were all having a great time
13 décembre 2025
Avis spontané
Réponse de wastelandtravel.com
Hi there, thank you for the feedback! We’re so happy Ben was great on your journey, and you enjoyed the ski trip. We hope you travel with us again soon
MUSKI’s Week
The week kicked off to an amazing start. The positioning of the rooms was amazing. And the events we attended were so fun! A few reps where especially amazing:
Frankie and Libby - for being so useful through the week and helping use deal with a few sour problems.
Archie - making everything so clear and fun being useful in the room rounds.
Greta - making sure that everyone was having a good time.
Mima - was also making sure everyone was having a good time and friendly.
One small complaint that I know was tried to fix by Frankie was the fact that Gabriella mcGlenn was positioned not in the committee room and had to track from a different resort each night to join her friends!
14 décembre 2025
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Réponse de wastelandtravel.com
Thanks so much for taking the time to leave such a brilliant review! We’re really glad to hear the week got off to such an amazing start and Frankie, Libby, Archie, Greta and Mima made such a great impact. We can't wait for Easter trip!
Our rep Archie was amazing and…
Our rep Archie was amazing and accomodating.
14 décembre 2025
Avis spontané
Réponse de wastelandtravel.com
Hey Ollie, thanks for leaving us a review, we love hearing that Archie helped with your trip. We're glad you had a good time!
Cardiff at Alpe D'Huez 2025
Really good week, wasteland reps were unreal and really made the week.
Would say that some of the apres could have been improved upon. Couple places were very empty and one had no music outside? However, overall im extremely gassed with the whole thing and properly enjoyed myself.
13 décembre 2025
Avis spontané
Réponse de wastelandtravel.com
Hey Ben! Thanks so much for taking the time to leave a review! We’re really glad you had a great trip and that the whole experience lived up to expectations. We'll definitely look further into the apres venues to see where we can improve on with the venues we work with. Hope to see you back on the slopes with us soon!
Disproportionally Threatening Behaviour - from senior staff
I’ll keep it concise but Wasteland travel are awful:
1. Threatening and dangerous behaviour from some senior organisers. In 2 meter thick snow in the middle of the night my mate and I had no choice but to walk in the road.
My mate was in a bad state and had serious frostbite, the wasteland travel reps were stuck behind us on the road for less than 2 minutes, until there was space for us to let them drive past.
First they honked relentlessly then jumped out of the car and squared up to me.
They are lucky I’m currently not pursuing legal action considering these men were both senior and have a duty to protect the students on the trip but decided to threaten to attack me for not diving into the deep snow to get out of their way. Extremely unprofessional and frankly awful behaviour.
2. Scam on the deposits - claim it’s £150 when in reality you only get £75 back which is not clear at all when booking.
3. Travel was poorly organised. Room was extremely dirty upon arrival.
11 avril 2025
Avis spontané
Réponse de wastelandtravel.com
Hi Joe,
Thank you for taking the time to give us some honest feedback and for bringing this to our attention.
1. We are very sorry to hear about your experience and the distress this caused during your trip. What you’ve described in the first part of your complaint is extremely concerning and not reflective of the standards we hold ourselves to, especially when it comes to safety and professionalism from our team.
We take this matter seriously and are actively looking into it. We’d really appreciate it if you could get in touch with us directly at help@wastelandtravel.com so we can gather more details and investigate fully. We can also further discuss the other elements of your complaint, but I have made some summarised points below to hopefully help with some clarity:
2. In regard to your claim about the deposits that you paid, to clarify, the £150 payment made at the time of booking is a non-refundable trip deposit, which secures your place and covers the cost of accommodation. This amount goes towards the full cost of your trip. This is outlined in our Terms & Conditions and agreed to during the booking process.
The £75 refundable deposit is separate and specifically held as a damage deposit, which is returned after the trip, provided there are no issues or charges from your accommodation providers. We do our best to make this as clear as possible on the booking page, including a separate section explaining the damage deposit that needs to be agreed to.
In saying that, we would gladly accept any feedback that you might have to help to make this process more clear on our booking page.
3. We are also sorry to hear that you feel that the travel was not organised sufficiently, and that your apartment was dirty on your arrival. We have to trust that our suppliers provide your accommodation to the standard that is expected. In the instances where this is not the case, we have our team on hand to help with reporting the issue so that it can be sorted. We recognise that this will have been disappointing on your arrival, and for that we sincerely apologise.
Hopefully these points help with some clarification, but as mentioned above, we would really appreciate if you could get in touch with us at help@wastelandtravel.com so that we can further investigate your complaint.
Kindest regards,
Wasteland Travel
Scamming fines
£600 fine for noise by a bunch of girls on a Uni ski holiday by the operators / managers at Le Hameau and Wasteland Ski.
Our accomodation was on fire when we arrived so we were relocated along with 100s of other students. 8 girls, some unknown to us were shoved together in suite in a hotel. I know pretty unusual but not our fault right! Maybe a case where they have been placed in accommodation not fit for purpose.
Significant pressure was brought on a party of young ladies to pay significant fines £200 and now £400 for noise at Le Hameau as follows:
7th April 1st letter of warning
8th April £25 noise fine per person £200
8th April - Resort wide warning
Forced payment via app of above fines.
9th April notification of £50 fine = £400 (Excessive in the extreme given the rates of this vendor).
It seemed to us that the threshold for the burden of proof of a contravention is extremely low. It was never clear who was applying these fines and who was the beneficiary of these fines ? But Wasteland didnt do much to help us. Is there a conflict of interest. In particular, the reaction of French security to young ladies on their own, feeling vulnerable in the face of aggression and so recording for their own protection is beyond reasonable privacy protections even in France. Wew were accusred of overfilling the room but they were the ones who shoved us in with temp beds etc.
In the last fine case in particular, the we were able to offer extensive digital proof that they weren't even in the accommodation at the time of the reported noise violations. But Wasteland was no prepared to listen or support.
Following the relocation of these students to upgraded accommodation following a fire there may also be a case where they have been placed in accommodation not fit for purpose.
This action has combined to cause stress of the situation which has ruined the holiday for these students and they deserve some compensation.
These girls seem to be victim to a mishap not of their causing and being exploited for financial gain. It is simply not good enough to extort money from people in this way without the necessary proof to back it up.
Online reviews of both Wasteland and Le Hameau suggest precedent for this situation.
Go on the Uni trip its great but just book yourselves and avoid Wasters - also aovid renting equippment through them go direcrt and get proper insurance from the hire shop - alot of ski equippment was stolen while we werre there. As usual the French mountain police hate Brits so no help there.
10 avril 2025
Avis spontané
Réponse de wastelandtravel.com
Hi Lucinda,
Thank you for taking the time to share your experience. We are sorry to hear that your trip did not meet your expectations, and we’d like to address the points you’ve raised.
The fire that affected your original accommodation on the day of your arrival was an unforeseen emergency, and our team worked incredibly hard to ensure that every student was housed safely and as promptly as possible, with everyone having an apartment that same evening. While the alternative accommodation may not have matched your original roommate setup, we acted quickly to ensure you had somewhere safe and warm during a very challenging situation.
Regarding the fines that your apartment received during the trip, these were not arbitrarily applied. All passengers are made aware of Wasteland’s and the accommodation’s rules prior to and during the trip, including clear communication on consequences for repeated antisocial behaviour. They are also stated in your terms and conditions that you agree to when making your booking. The fines were issued to your apartment following multiple warnings and documented complaints from hotel staff and resort security.
We appreciate that this can be upsetting, especially if you feel wrongly accused, and we’re always open to reviewing evidence. In your case, our team did assess the information provided, but the timing and context did not align with the evidence presented by the accommodation security.
We want to clarify that no fines are issued without supporting evidence. In this case, the reports were provided by the accommodation staff and on-site security teams, who are official staff employed specifically to manage guest welfare and resort safety, and their role makes their direct reports credible in and of themselves. While we appreciate that guests may disagree with the outcome, we rely on these trusted sources to ensure that any action taken is based on verified information.
We want to reassure you that at no point have any passengers been exploited for financial gain. Any fines issued are in response to specific incidents reported by accommodation staff and resort teams. These are never applied lightly, and the funds go directly toward maintaining the support structures in place for guests, not for profit.
We understand how upsetting this situation has been and are committed to handling all concerns with fairness and care. We’re taking all of your feedback on board and genuinely appreciate you taking the time to share your experience. Situations like this help us identify where we need to improve, and we’ll be making the necessary considerations going forward to ensure better clarity, support, and communication for all our guests.
If you’d like to discuss any part of your experience further, please do not hesitate to get in touch with our customer support team at help@wastelandtravel.com. We’re here to help and would be happy to review the situation in more detail with you directly.
Kind regards,
Wasteland Travel
Unprofessional scammers.
I went on a uni trip to a ski resort booked through wasteland. After the trip was over my friends were sent an email saying we were not going to get our £75 deposit back due to noice complaints. I had recieved 1 email from wasteland as a warning for being loud and we all made sure we were quiet after that. The email stated that this was our first warning and if we got 2 more emails we would lose our deposit. We were mindful to stay quiet after this email however still got fined. I appealed this and asked for evidence of the further 2 email warnings that I should have received and they lied and said I had recieved and opened all 3 emails from them (I have evidence that I didn’t even recieve them so this was crazy to me.). I also requested the times and dates that we recieved these so called noise complaints. Once they sent these to me i realised we weren’t even in the resort when the complaints had apparently been made. I sent them time stamped photos of me and my friends elsewhere when these complaints were filed however they said that “didn’t prove no one was in our room.??” After going back and fourth it because clear they were trying to just scam us out of our money as we were 4 young uni girls. Once I provided further evidence and screenshots they completely ignored me emails and kept our deposit- coincidentally the noise complaints were the exact amount as our deposit we had left them. They are scammers and impossible to reason with blaming the French law as a weak attempt to get out of the situation. There was no evidence on their side to pin the noise on us. The rooms we were given were dirty with dust clumps around the beds. We didn’t even get a duvet cover meaning we had to use a dirty duvet shared by everyone else who stays in that room. Completely rubbish company don’t bother booking. I wouldn’t have left the review mentioning the appalling state of the room had they not also scammed us for our money despite us having clear evidence to back ourselves up. My friend actually left the resort to stay in a hostel because it was so dirty - their shower wasn’t even attached to the wall!! I am so disappointed with how we were treated by wasteland and will never use them again.
6 avril 2025
Avis spontané
Réponse de wastelandtravel.com
Hi Molly,
Thank you for taking the time to share your experience, although we are disappointed to hear that it is not a positive one.
We would like to clarify a few important points regarding the concerns you have raised.
Firstly, regarding the deposit deduction and the noise complaints: We have a clear and transparent system in place for managing such incidents, which includes a three-strike warning process. These warnings are issued only when our on-site team, who are official personnel working on behalf of both Wasteland Travel and the accommodation provider, submits an official report of anti-social behaviour. These reports are not made lightly and are considered sufficient evidence on their own, as per the local regulations and agreements we operate under.
In your case, three separate official warnings were issued, and we provided clear evidence, including timestamps and email open tracking, showing that all three warnings were delivered and accessed. This information was shared with you during your appeal.
We did review the photos you submitted as part of your dispute, and we most certainly did not 'ignore your emails'. However, the images were limited to a club setting and did not include identifiable information or confirm who was present. As such, they did not provide sufficient grounds to overturn the warnings, nor did they conclusively prove that no one was in the apartment at the time of the reports..
We also want to address your claim that we acted dishonestly or attempted to "scam" you. This is simply not the case. All students attending our trips agree to the Code of Conduct and Terms & Conditions upon booking, which clearly outline the deposit system, the warnings policy, and the circumstances under which a deposit may be withheld. These terms are reiterated in each warning issued. We understand that losing a deposit is disappointing, but the decision was made following our established process, which we applied consistently and fairly.
In terms of the accommodation itself, we are sorry to hear that you found it unsatisfactory. We will pass this feedback along to our accommodation suppliers to ensure standards are upheld. We always encourage trippers to report any issues during their trip so we have an opportunity to put things right at the time.
We are genuinely sorry that this situation has caused frustration. That is never our intention and we are extremely disappointed that that is the case.
If you would like to discuss any part of your experience further, please do not hesitate to get in touch with our customer support team at help@wastelandtravel.com.
Kind regards,
Wasteland Travel
Great value for money
29 mars 2025
Avis spontané
Réponse de wastelandtravel.com
Hi Elsa,
Thank you for your feedback. We are really delighted you had a good experience!
We hope we can welcome you back to the mountains again soon.
Kind regards,
Wasteland Travel
It was a great trip
It was a great trip! I also wanted to add that my friend got injured, and the Wasteland rep Harriet was super helpful in making sure she was safe. She got us transport back to the accommodation and made sure to check in on us.
15 avril 2025
Avis spontané
Réponse de wastelandtravel.com
Hi Alice,
Thank you for your feedback. We are really glad to hear you had a great trip!
We're especially happy to hear that Harriet was there to support you during a stressful time. Injuries on the mountain can be tough, and it means a lot to know our team was able to help make things a bit easier.
Wishing your friend a smooth and speedy recovery, and we hope to see you both in the mountains again soon!
Kind regards,
Wasteland
Second time travelling with WLT
Second time travelling with WLT. Fab week, great events schedule and amazing staff, Tony T and Lucy were brilliant reps. Accommodation was basic, but great location for slopes.
5 avril 2025
Avis spontané
Réponse de wastelandtravel.com
Hi there,
Thank you for choosing Wasteland twice and for sharing your experience!
We’re thrilled to hear you enjoyed the events and that Tony T and Lucy took great care of you.
We hope to see you in the mountains again soon!
Kind regards,
Wasteland Travel
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