Watch Winder Avis 21

Not only did Watch-Winder.Store have great prices for what I liked, they shipped quickly and communicated clearly throughout the process. When l realized that my problem was my watches needing to be demagnetized and not with my current winder they were very understanding and issued a refund immediately upon receipt of the winder which I returned. When I do actually need to buy another winder, this is the business that I will look to do business with!

Watch winders are hard to find in the UK for a good deal! Mine is good quality and was good value!
The watch cases are now tempting me..

Quick and easily ordered through PayPal, delivered next day :)

I ordered a humidor in March and the address placed on the order was wrong. I lived at the address for 5 years. I check it again and can find no fault. On the email the seller implied I got the address wrong. I was informed I will get a refund once the item has been returned by royal mail. However the order was placed 1st March 22 and still no refund. I have now requested this from PayPal. Very very poor service.

I had a problem with the watch winder I purchased from this company (not compatible with my watch so not a problem of their making at all, but rather my fault for ordering the wrong item) - Nick was very helpful in guiding me with the return process. All emails were replied to very quickly and the refund was received on the day they received the parcel back.
I would highly recommend this company,

Great communications and excellent personal customer service, recommended 100%

Ordered a 6 watch display box online, received an update on the order process the next day, and the lovely item arrived well packaged a day or so later, even during Xmas week hols. Item as described complete with keys.

Very happy with my new toy. Great to be able to put my watch on without having to reset it every time.

Great site, helpful staff, I’m sure my husband will love his watch winder

Received the watch winder last week. Winding my watch perfectly. Great value for money.

I bought a watch display case to be delivered to a different address from my own as a birthday gift for someone. It arrived on the 27th October, and on the 29th I found out that a different, lower priced case had been delivered instead of the one originally ordered, and did not contain a key in the packaging for locking the case either.

The company refused to exchange the item, I had to send it back and receive a refund in order to purchase the case again. It was refunded on the 9th November and I tried to repurchase, however Watch Winder will not allow me to place another order:
"For some reason we seem to have sent you the wrong colour on purpose (so we knew that we were sending a black one) and I need to get to the bottom of why we did this"
"We need to track your sale through and find out what went wrong. We also have an email in to the supplier about the keys".

With no other update after that, I queried again and got this response on the 23rd November: "I have yet to get to the bottom of it. I will talk to the person responsible today".
That is the last update so far, now writing this on the 3rd of December it has been over a month since the initial issue with Watch Winder sending the wrong item and refusing to process another order until they found out 'what went wrong'. I understand that the company want to make sure this doesn't happen again, but this has resulted in a disappointingly delayed birthday present. It has been frustrating to keep chasing up the company with no prompt customer service or resolution on their part.

Perfect watch. I'm in love with it

I was a little weary with the price being so good in comparison to other watch cases I had seen online, however the quality of the product is stunning and the delivery was exceptionally fast, really pleased with my purchase.

I purchased a watchwinder from watchwinder.co.uk in summer 2014 and it was a well made and very expensive looking product, however it suddenly stopped working a few weeks ago and I dropped them a mail to make them aware with limited expectations of a resolution as I'd had it 6 months. Nick at watchwinder could not have been more attentive. He sent me a couple of new adaptors immediately, that didn't rectify it, he stayed in constant contact and sent me a whole host of parts and instructions on how to repair my winder to avoid the expense of me having to send it back to him, I'm delighted to say it is now working again. Things go wrong, it's how they are rectified and Nick went above and beyond the call of duty to ensure I had a functioning winder. Top notch customer service, Thanks guys.

Perfect! I love it it took me a long time to find a watch case that wasn't too expensive and good value for money! Felt like giving up before I found this website! Super fast delivery and great communication definitely would reccommend!

Purchased two watch winders to give as gifts; both look great and do the job just as described - quality products and very good value. I received excellent assistance in placing my order; very pleased with the customer service and recommend this website.

I received my new watch case yesterday. amazingly fast delivery! It is just what I’d hoped it would be. Lovely quality and also able to hold the 48mm Hublots and Panarai's. Would recommended this website to all.

Better than expected jewellery box. I know it's hard to buy online, a excellent value item and shipped quickly .
Buy with confidence

I purchased a 24 watch display case for my husbands birthday, after reading on the companies website what fantastic quality it was. You can image my disappointment when on closer inspection there are marks on the edge of the under side lid. These marks are hard glue residue that it obviously a quality issue during manufacturing. Also a brass fixture totally came away from the case as it had not been correctly glued (if this had of happened when my husbands expensive collection was in the tray it could have resulted in hundreds of pounds in damage to part of his watch collection). These points could be rectified by ourselves and we did in fact colour the hard glue to match with a dark furniture wood touch up pen and we re glued the brass fixture. This is not something you should have to do on a item which has been purchased for a birthday present and was described as superb quality. We contacted watch winder via email and sent pictures of the problems and suggested rather than returning it would be easy for us to rectify the problems ourselves, we also didn't want to take another day of work. We suggested that a partial refund would be in order as this would be easier for both parties. The email we got back suggested a partial refund of £10 but also implied we have damaged it ourselves as it couldn't have left them in this state. I felt very upset that they would even suggest such an action. It was clearly a production fault and this could be seen in the pictures and there was no way it could have been checked prior to dispatch. You could also see that when it arrived that the box had never been open and was externally undamaged. Why they felt the need to take this view I do not know. Their customer service is lacking to say the least and quality needs to be improved by the manufacturer. The person who replied to our email wants some customer service training as their response just made matters worse. I could not recommend this company and if you can find a similar product else where I would buy from them. Try not to buy something made in China.

The service I have received is exemplary and would not hesitate in recommending you or purchasing something from you in the future.