Wates Group Avis 409

CBC Council tenant here. Wates are the contractors for my local council. 99% of the workers are absolutely shocking. They lie. They are rude. 1 week and 2 days my mains water has been pissing out. CBC and wates do not care. Spent hours on hold for them to run up £500 in lost water. Severe damp problems as a result of litters of water pouring put under the property. Neighbours either side are effected. One being owned with water travelling to her cellar. On day 9 they turned water off. Said Northants drainage were coming for new mains. Made me wait in for days on end with no one in sight. Lost all my wages. Pouring buckets of water down the toilet. I am disabled with x2 children under 6. Absolutely shocking as my council lie as much as there lol. Called Northants drainage today to be told council and wates haven't accepted the quote....so no one ever attended were they. I will be informing my solicitor

Awful awful company. If I could give the 0 I would! Left us without water and told us it wasn't an emergency a pipe leaking and spraying all over a gas metre. There advice was to just turn it on when we need it!

Absaloute crap this company flipping sh#*t show works are supposed to be done on the bathroom for well over a month the floor under the bath is rotting away yet you keep cancelling the job my children can't wash properly due to the bath may fall through the floor and now social services are involved cause this weekend my daughter had to go hospital and the paramedics saw the state of the property due to wates negligences so I will be sending social services your way I will also be in touch with trading standards cause this is not on I'm absaloutly disgusted

very rude company and no communications and work will be done. people just turn up unannounced

ABSOLUTELY SHOCKING DRIVERS BEHIND YOUR VANS! Broski nearly caused a massive pileup on M25 hitting brakes to near enough stop because he was about to miss his exit. Shocking, pathetic, dangerous.

Done a fantastic job today after having lots of jobs done on my home finally finished so happy polite young man did my job today hope u have a lovely birthday thanks to wates

This company is run by unprofessional, unhelpful, unwilling to help and ignorant staff.

From the moment someone answers the telephone to the moment you finish your call it is rude ,unhelpful and unprofessional staff and reception staff .

No regards to professional conduct , the company operates on if a contractor does not visit or call in with in the appointment being given , and you have been waiting in three consecutive appointments , then the contractor turns up unannounced, without explanation of any sort .
They cancel the appointment whenever they like and they turn up whenever they like ,

I’m not racist at all (I am of African origin) but the receptionists who’s dealing with the residents operative calls are rude , I’m not sure if I ever met very rude people more than herself .

If you can avoid them them then do so

Reported leaking toilet on Saturday evening plumber came out and had to shut the water supply off. I should have received a follow up call on Monday however this did not happen (as I expected) I rang Peabody on Tuesday morning who were disgusted that I was not offered an emergency toilet or a follow up call. Peabody rang WATES to chase up them Outcome some should be with me within 4hours I was told this at 10am, however WATES text said 8am-8pm so wasted my day waiting in. At 4.25 WATES say plumber is on the way two hours later still no plumber.
I ring WATES @8.25pm to be told ohh that was booked with the day team you now have to wait 4hours for the out of hours team 11.45pm plumber arries to shut off water that has been shut off since Saturday evening.. I have to tell him why he is here as he has no clue he should be leaving me with a bucket to piss in and not attending to shut the water off. Wasted a whole dam day for what… bearing in mind the leaking toilet originally started leaking the back end of December and was repaired a few days before it started leaking again. Ohh did I mention the toilet is still leaking although the water supply is off but out of hours can’t actually repair a leak anyway.
I call WATES every week chasing up a list of jobs
Extremely poor customer service..
gas lighting at its finest
Trained liars
I have asked for a callback from supervisors and managers with this being a 48hour call back I have still not received a call but been told there is no record of this request being made.
All calls are recorded for training purpose right…?

Many jobs cancelled for no valid reason
The sad thing is they currently get away with it.
Let’s see how long this goes on for

PA Housing Tennant.....made a call 8 days ago for a faulty toilet. Plumber came out, 10 mins later was told it was fixed. Next flush--noise and flush worse than before ! Oh yes ! Appointment was 8-1, had to phone at 1.05 to see what was going on. Finally turned up 1.45.
Yet another appointment, again 8-1... phoned at 1.05 to be told plumber is 10 mins away.... 40 mins later he rings to say he's 15 mins away....
Says he's fixed it... flush still sounds like a foghorn, low and behold toilet now leaks ! Rang the out of hours emergency number to be told, contain it yourself until the problem is solved. Someone will call within 24 hours ! Mean time, 4 towels later, still leaking !

WOW! Wates reviews 1.3! This is not surprising. They are contracted to Peabody Housing for repairs. I called them this morning being 6th in the queue and the guy hung up on me! Not a good start by any means.

Appalling service even if it is free.
Complete miscommunication, no managers overseeing jobs. Operatives have used my heating and smoked in my house firstly. Secondly The works are not complete despite being told my house would be ready to move back in to today. Had numerous issues with contractors leaving my front door unlocked whilst on site and also leaving holes in my walls and ceilings. Rewiring was done yet plug sockets hanging off walls. Monkeys could do a better job. Managers are rude and pass the buck. Will be suing due to making me be out of my house with mental health issues and no where to go. Bathroom is a completed however no bathroom floor has been placed, bath hasnt been sealed and bath panel left off. Holes all over my house like a rat has been eating away. Also Despite a car accident also this week due to being out of the house, wates are the reason for all issues. I want them to come back and fix it and once its been resolved ill be taking this complaint as far as possible. Ombudsman and housing association has been let know. Do not use wates. They should be called waste. When telling Graham the site manager about these reviews he said he was completely unaware at how poor his operatives are at their jobs. Now we have to wait another week before I can go home due to operatives not working every day, days missed equals jobs not being finished on time. DISGUSTING CUSTOMER SERVICE. I WILL BE CONTINUING TO REVIEW POORLY UNTIL SOMETHING IS DONE.

Came to do a damp wash ended with toliet pipe being knocked with elbow water everywhere not a plumber so turned water off left could not even wash of mould treatment now left I have no water
Bunch of cowboys haven’t got a clue what they doing

Very very unprofessional on the appointment that they give you and then also no quality of work that gets done 👎

Wouldn't use them ever again even for free service ❌❌❌

Wonder why they win contracts for low prices than other top company's........

Big No for me, they are waste of time ❌ ❌

👎 ❌ 👎 ❌

Wates Construction has been completely unable to resolve a simple leak, despite three separate visits. Getting in touch with them is a nightmare, and when you finally do, the phone calls are confusing and disorganized, with staff clearly not understanding which orders have been raised. Appointments are frequently cancelled or rescheduled at very short notice, which is extremely inconvenient. Overall, their service is unprofessional, unreliable, and incredibly frustrating. I would strongly advise staying far away if you want anything done properly.

if i could leave no stars i would.were do i start this company have been contracted by midland heart housing association to bring homes up to modern standard,well shame on you midland heart, from start to finish ive had a nightmare off experience, had my bathroom and kitchen ripped out on same day all in 3 hours the very rude workmen turned up at 15,30 when they was Meant to turn up at 8oclock in the morning none off them had id im down on midland heart housing association as a vulnerable Tenant , due to my mental health and physical health. i was left 4 weeks without use off a kitchen and bathroom .the foul language from the workers was really worrying. my windows were replaced and my blinds were damaged and Unplaceable and are going to cost me a lot off money, ive had too call management on a lot off occasions and The lies and promises they give you is so unprofessional, i could write a lot more off what ive had to put up with and im still got problems with the poor Workmanship. that needs putting right.im currently in the process off speaking to the housing omnibus man in regards to my ongoing issues,

My dog how I hate Wates. If they can't pick up the phone and I have to wait an hour and a half to speak to them every time, at least could they not choose the most annoying, whistling, bad quality waiting music with the longest, most repetative and meaningless 'your call is important to us, blahalbalahbalahal' tagline? Suffering real brain damage here. Not to mention you know, any of the important issues with their service, which I by now just assume they are of course would be incapable of improving.

Been waiting since December to fix a bathroom mixer tap. Have had appointment 3x for an engineer. Still no one has showed up .
Completely incompetent. Waste of time.

Called this morning spoke to to people both very rude they dont let you finish talking when u ask for they names the get angry and hang up the phone rude staff

DONT USE WATES FOR ANY REPAIRS IN YOUR HOME OR OFFICE!!

If i could give a zero i would. Their managers, office staff and most of the engineers are useless,disrespectful and dont respect your home or care about your home ...SWERVE THIS COMPANY

How are these people so incompetent and rude, I hate having to deal with them to get a repair.