Waywest Design Avis 

Jack and the team at Waywest Design have done a fantastic job building my brand, logo and website from scratch, into an identity which is fully aligned with my business and how I want to be perceived. The website is fun & energetic, whilst still being professional, which is key for someone in my sector (Accountancy Practice). I would thoroughly recommend Waywest Design

Best designer I’ve worked with. Did exactly what I asked for. Logo, posters, banners etc. The designs were spot on and exactly what I had in my mind. Will be working with him again.

Great experience to work with Waywest Design.

User focused web design for one of my clients sites. Hats off!

Waywest Design developed our e-commerce website, and the experience was seamless from start to finish. They provided expert advice on the best platforms and features for our online store, and the final product exceeded our expectations. The site is user-friendly, visually appealing, and has all the functionality we need to manage our products and sales effectively. Our online sales have doubled since the launch, thanks to Waywest Design.

Waywest Design has been handling our SEO and digital marketing for the past year, and the results have been phenomenal. Our organic traffic has increased by 50%, and we've seen a significant boost in leads and conversions. Their team is knowledgeable, responsive, and always goes the extra mile to ensure we're achieving our goals. If you need effective SEO strategies, Waywest Design is the way to go.

Working with Waywest Design was a game-changer for our business. Our old website was outdated and not user-friendly, but the team at Waywest transformed it into a sleek, modern, and easy-to-navigate site. They really understood our needs and created a platform that perfectly represents our brand. The new website has significantly improved our online presence and attracted more clients. We highly recommend Waywest Design for anyone looking to upgrade their website.

Jack is super attentive and always has ideas to bring to the table. Website launch plus socials are great.

Efficiently managed and speedily done. Great designs and responsive to discussions and input that has helped create a great looking site for the Masters of Motoring worthy of the name.

Amazing service, i needed help with digital marketing and website design and they have nailed it.

I recently worked with Jack at Waywest Design, he was great to work with, kept me informed throughout the job and communication was excellent throughout the whole process. I would highly recommend Waywest to future clients!

Jack is attentive listens and is proactive. Professional and keen to make edits in an iterative manner. Highly recommend

Exceeded the expectations. Happy to have chosen them for my website issues. Thank you!

I chose him and his team for my website design earlier on in 2023, I had all the designs ready and completed for him (I am a brand designer myself for 14 years).
I was very transparent with him and very easy going, which is maybe where I am at fault here with what followed.

There were numerous missed meetings (once of my own accord) This was fine as I am not a difficult client - however, there was an agreed payment term of 3 payments, We had a video call to go over some things (things that had already been explained and sent for him but it seemed like he had forgotten or gone off track - again, I was ok about this but it started to seem a little odd)
I stated on the call that I would probably send some money over next week if that was ok with him, as I was getting paid for a job so I would send it a bit earlier, he said of course, no worries.

Almost immediately after this call ended he had emailed me asking if there was any chance I could pay today rather than next week, I did find this a bit odd as I had mentioned it would be possible only next week. (again, this money was not due, I only mentioned that I would shoot some more across)

He then proceeded to email me about this daily (5/6am and close to midnight on a few occasions which maybe lines up with the claims that you are not even based in Leeds anymore but rather in a different country)

I thought this seemed strange and almost desperate for some cash, which does not strike me as something a professional company with a flow of clients would do.

I paid the money the following week as I had mentioned I would on the call.
Following this, there was complete radio silence, almost 6 weeks without a reply to any email which was not acceptable.

Hounding me for the money left a bad taste in my mouth at the time and raised a big red flag but I was not expecting him to then stop responding to my emails. (he even stated on one email that he had made progress on the design and would show me when he received the payment I had mentioned I would send over) Almost as if to say, you would only show me when payment was received.. This was really starting to raise red flags for me at this point.

After around 6 weeks, I simply received an email stating:
'Will have an update for you at the end of this week, cheers!' - No apology, no reason for the radio silence and following this email from him - another 2 weeks of radio silence (not at the end of the week like so abruptly stated) After this I emailed him an almost identical message to this review, asking for some form of a refund.


He asked me on our last video call for content for the website, even though we had previously agreed that he would use Lorem ipsum and placeholder images where needed - I gave him all the designs, extremely well done and polished.

The last call he seemed a bit clueless really as to what was supposed to be going on with the website and he did say it was just to show me the dynamic of the website but it really looked nothing like my designs - (this was a dealbreaker at the beginning of the project, to which he guaranteed he could replicate the designs exactly as I presented them)


To say I have now sent them £2,100 for basically nothing at this point and no response is ridiculous.

I emailed him after 2 months of being fobbed off, and I stated on the end of the email that I would accept a £600 loss but the rest I would like refunding with my account details attached - he has never replied to me and I have never received a refund, this review is well overdue as I have been struggling and trying to get money together to find another web designer to get my company launched which I still have not managed to do.

I am a single mother who is trying to get this company launched and create something that provides a stable income. I hate to pull that card but it is true, it is a lot of money for me to waste and now I do not have the means to pay someone else.

He clearly took advantage of my laid back attitude.

Having been a brand designer for 14 years, I am usually very clued up when it comes to seeing if someone is genuine online, I check all their reviews on all platforms, which I did with this company. If you actually look at a lot of the reviews, they are just random accounts in random countries and seem to be generated through a gig on Fiverr or something like that.

I have also seen his replies to bad reviews and he always has some kind of answer and passes the blame onto the client rather than accepting any responsibility himself.

If he responds stating that what I am saying is not true, that is simply a lie.
I have no reason to lie myself, I have all the messages etc on my emails and payments made.

It is such a shame when a company looks like the absolute bees knees and this is the service you receive. An absolute let down and not all that glitters is gold. Clearly.

I've been working with Jack over the past couple of years with multiple websites and other IT functions. He's been great to work with, responsive, helpful and a general pleasure to interact with. Would highly recommend him to anyone looking to start up or relaunch a website.

Looking back over the past year, my collaboration with Waywest Design has been a true game-changer for my business. When I first sought to revamp our business's image, including the logo, website, and expanding into a new market in Qatar, I turned to Waywest Design, and I've been consistently thrilled with the remarkable results.

Our partnership, now spanning a year, was grounded in a shared vision and unwavering commitment to excellence. It was evident right from the start that Waywest Design doesn't just provide top-notch design and digital solutions; they genuinely value building lasting relationships with their clients. Jack, as the CEO of Waywest Design, has been the driving force behind this commitment. His dedication to ensuring our online success has been nothing short of extraordinary.

What sets Waywest Design apart is not just their exceptional work but their dedication to nurturing these long-lasting relationships. Jack's personal involvement in every project, his unwavering commitment to delivering tangible results, and his deep understanding of our business's unique needs have made all the difference. He's not just a CEO; he's a true partner in our journey.

One remarkable aspect of our partnership is that Waywest Design has been instrumental in helping us expand our operations to a new market, Qatar. Jack and his team's guidance in navigating the intricacies of establishing our business in a foreign country was invaluable. Their professionalism, creativity, and commitment to excellence are truly remarkable, and we are incredibly fortunate to have them by our side.

Thank you, Jack, and the entire Waywest Design team, for your outstanding work and the incredible journey we've embarked on together. Here's to many more years of success and fruitful collaboration!

Going the extra mile without a doubt. I couldn’t be happier with Waywest Design.

From start to finish, no question or comment was a silly one and it was met with enthusiasm and patience.

I initially wanted support with a website but got help with Logo, Banner, Signitures and documents too - incredible service.

Waywest Design helped my ideas come to life through regular communication and expertise.

Highly recommend!

Was a niche business so had to create a bespoke website but waywest came through and created us a great website we are really happy with.