booked a package, got refunded for hotel only because it wasn't avalible and no other options, called hotel and it is avalible, contacted customer service and the customer service lady Mehak was ver... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Booked accommodation and when we arrived, it was undergoing front foyer renovations. There was signage directing to a side entrance, which we went to to find out the doors were looked 3 minutes befor... Voir plus
Have used Webjet multiple times for multi stop international fares and have always had a smooth trip at a great price. Some of the best business class fares around. I realise the refund policy is ve... Voir plus
L'entreprise a répondu
After wasting hours trying to book return tickets from Melbourne to Brisbane on the Rex website, which just bumped me off every time I got to the last step, I booked my tickets through webjet. it was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
As Australia's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.
Coordonnées de contact
Australie
- www.webjet.com.au
3,1
Moyen
2 k avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 19 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Booking flightd
Very easy to use and help always accessable when booking international flights
16 février 2024
Avis spontané
Réponse de Webjet
Hello Madilyn, we're pleased we could assist you. Let us know if you need anything else!
One of the Best website in terms of…
One of the Best website in terms of Search Engine, Rates and offers.
I had all the times lovely experience with webjet for smooth and hassle free flight booking
29 janvier 2024
Avis spontané
Réponse de Webjet
Thank you for being a part of our Webjet family Dipen! Your feedback fuels our passion for what we do, and we're grateful for the opportunity to serve such amazing customers like you
How easy it is to book flights and…
How easy it is to book flights and compare airlines
16 février 2024
Avis spontané
Réponse de Webjet
Hi Kim, we value your input, thank you for sharing.
easy to navigate and understand what…
easy to navigate and understand what was needed.
16 février 2024
Avis spontané
Réponse de Webjet
Thanks Angela, we're happy to hear you had a good experience with us!
Easy and transparent
Easy to use, transparent about costs/extras etc.
Love seeing all the info in one place.
16 février 2024
Avis spontané
Réponse de Webjet
Thank you for the beautiful review and for choosing us. We look forward to serving you again soon
Having 30 minutes to decide and the…
Having 30 minutes to decide and the price staying the same- poor uni student things...
16 février 2024
Avis spontané
Réponse de Webjet
Hey Lani, thank you so much for sharing your positive experience, we're so happy to hear that you valued our 30-minute price guarantee.
Everything in one place - Easy to use
Everything in one place! I liked that i could see all the available times, airlines & prices all in one place. Easy to see prices on all the dates as well.
Easy to book and feel confident you have got the deal you want.
Will tell others about my experience and definitely recommend!
16 février 2024
Avis spontané
Réponse de Webjet
Hi Laura, congratulations on a fantastic experience! We're thrilled to have been a part of it. Here's to many more memorable moments together!
Quick and efficient flight search and…
Quick and efficient flight search and purchase
15 février 2024
Avis spontané
Réponse de Webjet
Thank you Fil for sharing your positive review!
Making bookings via Webjet for Flights or Accommodation
Making bookings via Webjet for Flights and/or Accommodation is simple and efficient and they have great deals. Highly recommend.
15 février 2024
Avis spontané
Réponse de Webjet
Hi Naomi. Your review just put a big smile on all our faces here at Webjet. We're grateful for your support and thrilled to have made your experience a memorable one.
More filtering options please
I liked how all the companies and flights were listed but it did make it a little hard to find the best prices. Would love more filtering options
15 février 2024
Avis spontané
Réponse de Webjet
Hi Alanna, Thank you for your feedback and for bringing this to our attention. We're dedicated to providing the best service possible so I will pass this on to the relevant teams.
I hope you have a safe trip!
weekend away and work trip…
i booked a weekend away and work trip and car all in one go, from all different providers and airlines
15 février 2024
Avis spontané
Réponse de Webjet
Hi Carolyn, your kind words have truly made our day brighter! Thank you for taking the time to share your wonderful experience with us.
easy to search flights and then book…
easy to search flights and then book them
15 février 2024
Avis spontané
Réponse de Webjet
Hi Judy, Thank you so much for your positive review!
Love booking through Webjet
Love booking through Webjet - it's like having a travel agent without the extra fees! Can search and plan your trip so easily, love it! Easy to login and see all of your flight details too.
15 février 2024
Avis spontané
Réponse de Webjet
Samantha, thanks! We're excited that you found it effortless to search for the best and most affordable flights, and that you valued our service!
Good price,efficient service and user… Travel smart.
Good price,efficient service and user friendly.
15 février 2024
Avis spontané
Réponse de Webjet
Hi Anne, appreciate your positive feedback. We're glad you found it easy to secure great-priced flights on our platform.
Réponse de Webjet
Anand, thank you! We're very pleased that our website streamlined the flight booking process for you.
Refund
Refund
Paid extra for refundable flight on 25 th May 2023 my daughter got ill and wasn’t able to come so ask for a refund in July before our trip . I keep
Phoning webjet, they say are still waiting to hear from Maylasian Airlines , so i have contacted them with the e ticket, refund numbers they say get back to webjet , I keep phoning them still waiting it been 7 months im not a happy customer . Paid over $800 for this flight they take about $200 for admin fees it a bloody rip off so bad customer service .
25 mai 2023
Avis spontané
Réponse de Webjet
Hi Caroline,
We are genuinely sorry to hear about your recent experience. Your feedback holds significant value to us, and we would like the chance to discuss it with you further. Please get in touch with our customer support team via https://www.webjet.com.au/support/ so that we can thoroughly investigate your refund request for you.
Excellent choice of payment options
Excellent choice of payment options. Good prices, even cheaper than in flight companies own sites.
Was slightly disappointed with promo code expiry terms - 3 min only! A bit too fast to use it.
So far I am happy with my choice.
14 février 2024
Avis spontané
Réponse de Webjet
Katerina, thanks a lot! We're thrilled that you found our website easy to navigate and book flights effortlessly.
I already like this webjet
I already like this webjet, that fast and easy to use.
11 novembre 2023
Avis spontané
Réponse de Webjet
Thank you, Pisey , for your review! We're delighted to hear that your flight booking experience with Webjet was seamless.
Greedy Webjet
We booked a 7 day flight and hotel package to QLD with Webjet. The flight was cancelled so we were put on a flight the next day. We lost a night's stay plus parking fees, but Webjet didn't want to give us a 1 night's waiver. We booked through Webjet but they fobbed us off to the hotel and the hotel fobbed us off to Webjet. So us, the consumer is financially disadvantaged while the hotel and Webjet made a profit.
I received a response from Webjet apologizing and for me to contact them so they can look into it further. So I did and they just told me the same response so that was a waste of time but perhaps made them look good to the public.
11 décembre 2023
Avis spontané
Réponse de Webjet
Hi Tim ,we sincerely apologize for the inconvenience and frustration you experienced with your recent booking through Webjet. We understand the impact that flight cancellations can have on travel plans, and we regret any additional expenses you incurred as a result.
Please kindly contact our customer support team https://www.webjet.com.au/support/ so that we can look into this further for you.
Great experience, second time booking
This is the second time I have made a booking with webjet in the past month. The booking process is incredibly easy and fast. The offer of Afterpay is a bonus too. Highly recommend.
14 février 2024
Avis spontané
Réponse de Webjet
Hi Amy, thank you for your glowing review! We're thrilled to hear that you found our booking process quick and easy, and that you appreciate the convenience of Afterpay. Your recommendation means a lot to us, and we look forward to serving you again soon!
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