Webjet Avis 1 693

TrustScore 3 sur 5

3,1

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Have used Webjet multiple times for multi stop international fares and have always had a smooth trip at a great price. Some of the best business class fares around. I realise the refund policy is ve... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

After wasting hours trying to book return tickets from Melbourne to Brisbane on the Rex website, which just bumped me off every time I got to the last step, I booked my tickets through webjet. it was... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I've rung the costumer support line to ask, to ask what I would consider a basic question, what's the difference between saver and flex when purchasing a ticket. After nearly 20min, I needed to ge... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Mess Up by Webjet. I escalated to Layton Shannos, Michael Zhang, Carissa Rangoni. Doesn't seem to get response. I booked ticket with webjet for me, my wife and 6months old son March... Voir plus

À propos de l'entreprise

  1. Site de recherche de vols
  2. Agence de voyages

Informations provenant de diverses sources externes

As Australia's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.


Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 19 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very good and helpful website.

11 janvier 2024
Avis spontané
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Réponse de Webjet

Hi Kyle, Thank you for taking the time to share your experience with us. We're committed to providing exceptional service, and we're grateful for your recognition.

Noté 5 sur 5 étoiles

Easy to book

Easy, straight forward process very clear and simple

11 février 2024
Avis spontané
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Réponse de Webjet

Thank you Denise for your positive review!

Noté 5 sur 5 étoiles

Easy Peasy ! !

Easy to navigate for flights & to make selection of flights easy for anyone.

9 février 2024
Avis spontané
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Réponse de Webjet

Thank you Dylan for taking the time to leave your feedback, we're so glad we were able to help you and make your travel plans easy!

Noté 5 sur 5 étoiles

BIG FAN OF WEBJET LOVE IT

BIG FAN OF WEBJET LOVE IT, EVERYTIME I DO BOOKING IT IS SO SIMPLE AND EASY. GREAT OPTIONS FOR FLIGHTS AND HOTELS.

9 février 2024
Avis spontané
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Réponse de Webjet

Hi Jay, your review made our day! We're so grateful for your support and for choosing us. We can't wait to help you with your next trip!

Noté 5 sur 5 étoiles

First time booking flights

First time booking flights. Had no idea what I was doing but the booking system just took all the stress away. Simple and clear every step of the way.

9 février 2024
Avis spontané
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Réponse de Webjet

Hello Belinda, we're humbled by your kind words. Thank you for sharing your positive experience with us.

Noté 1 sur 5 étoiles

Another disaster customer service…

Another disaster customer service experience from Webjet.
Still dealing with my postponed covid flights.
We have an itinerary rebooked with 6 flights for June 2024.
Qantas changed flight 5 timeframe which made flight 6 not doable. Instead of fixing this, webjet just left it it as is. We wont even make the boarding cutoff.
After 1 hour 40 minutes on a chat, the person tells me they have to change the entire itinerary and instead of going to Darwin at the start of our trip, we would have to fly to Perth. What a joke.
All for a simple change of a Sydney to Melbourne flight from 630pm to 730pm. She said the system would not allow her to do just one change without altering the whole itinerary.
Isn't that what webjet are offering as a model.
They are the biggest joke of a company i have ever seen.
Why cant you give 0 stars.

9 février 2024
Avis spontané
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Réponse de Webjet

Hi, we are sorry to learn about your recent experience and we would appreciate the opportunity to delve deeper into this matter with you. Please reach out to our customer support team at https://www.webjet.com.au/support/ for further assistance.

Best regards,
Webjet

Noté 5 sur 5 étoiles

Fast-loading website

Fast-loading website, great!. Quick to book when you're in a hurray. details of fare details nice and quick pop-ups.

9 février 2024
Avis spontané
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Réponse de Webjet

Hi Joanne, thank you so much for taking the time to leave us a review. We're so happy to hear that you found our website user friendly and we can't wait to help you out with your next travel plans!

Noté 5 sur 5 étoiles

what an easy website to book my flight…

what an easy website to book my flight and insurance. loved it. And so much more cheaper than others.

9 février 2024
Avis spontané
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Réponse de Webjet

Hey Susan, your review made our day! Delivering top-notch service is our mission, and we're thrilled to have succeeded in your case. Thank you for being a valued customer!

Noté 5 sur 5 étoiles

This was made so easy booking travel…

This was made so easy booking travel for the team. I love being able to book and check everything while im doing it,.

8 février 2024
Avis spontané
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Réponse de Webjet

Hey Amy, we're so pleased to have provided you with seamless assistance. Your satisfaction is incredibly important to us, and we appreciate your continued support!

Noté 5 sur 5 étoiles

Super easy

Super easy. So much choice. My preferred travel site.

8 février 2024
Avis spontané
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Réponse de Webjet

Hi Flic, We're delighted to read your positive feedback, thank you for choosing us!

Noté 5 sur 5 étoiles

Webjet is easy and simple

Booking through Webjet is seamless and super quick. The website lists out different price range in a matter of few seconds and it's easy for customer to pick their choice of service providers be it flights or hotels or cabs etc. Highly recommend Webjet for any sort of trip planning.

8 février 2024
Avis spontané
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Réponse de Webjet

Hi Vasanth, thank you for your glowing review! We're thrilled to hear that booking with Webjet was seamless and quick for you.Looking forward to assisting you with future trips!

Noté 5 sur 5 étoiles

Love Webjet

I find Webjet extremely easy to use, the options that populate and filters make things especially simple

8 février 2024
Avis spontané
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Réponse de Webjet

Thank you for taking the time to share your review Amber. It's fantastic to hear that our services met your expectations. We value your trust and eagerly anticipate serving you again

Noté 1 sur 5 étoiles

Will not be using webjet again

Have requested a refund for flights that were changed last second due to being "overbooked" 18 weeks ago. We were told it would take 8-12 weeks originally. Now today after contacting them many times they have told me it will take a further 12 weeks. I requested my previous online chat logs with the agents because last week I was told it would take 24 - 72 hours but of course, I was told their new system only allows them to view old chats not copy the text or even be able to screenshot them to send to me. My experience trying to call them was also horrible. After going through the confusing voice message menus once I finally got a hold of an agent to speak to and gave my refund reference number the phone line suddenly got bad and I could not hear anything over the phone. Seems like very poor practices from Webjet.

8 février 2024
Avis spontané
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Réponse de Webjet

Hi Bailey,

We are sorry to learn about your recent experience. Your feedback is important to us, and we would appreciate the opportunity to address your concerns further. Please reach out to our customer support team at https://www.webjet.com.au/support/ for further assistance.

Best regards,
Webjet

Noté 5 sur 5 étoiles

Easy to find flights and book

Booking our flights through Webjet was easy to find flights and book and make payment
Thank you

8 février 2024
Avis spontané
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Réponse de Webjet

Hi Marie, we appreciate your feedback! Knowing that you had a positive experience with us is truly rewarding.

Noté 5 sur 5 étoiles

WebJet has been my leading service.

WebJet has been my leading service for booking dozens of flights over the past few years, and I have always been happy with the pricing and service. Even when an airline let me down with cancellations and dramas, Webjet staff did everything they could to assist!

6 février 2024
Avis spontané
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Réponse de Webjet

Thank you Dave, your glowing review made our day! We're thrilled to have provided you with reliable service, and we're here to assist you whenever you need us.

Noté 5 sur 5 étoiles

Easy to use

Easy to use great comparison so can be a decision effectively

7 février 2024
Avis spontané
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Réponse de Webjet

Thank you for taking the time to share your feedback Ellen. We're thrilled that our services met your expectations, and we look forward to serving you again in the future.

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