Today was my first delivery and the package was put over my side gate as requested. I will be using this service every month now it’s fantastic that I don’t have to catch a bus to get to my chemist... Voir plus
Établissement
Changer d'établissementAshby Primary Care Centre, The Link Ashby, DN162UT Scunthorpe, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Always excellent professional and kind service at Ashby pharmacy. I had my flu and Covid vaccinations today. The pharmacist was on time, made me feel comfortable and was very efficient. Gill Mathi... Voir plus
I was extremely disappointed to have driven about 40 miles to get my pre-booked and confirmed private COVID inoculation only to be told that the pharmacy had not been advised it was a private appointm... Voir plus
L'entreprise a répondu
It has been so easy getting my prescriptions with the Well app, especially during the pandemic. Super responsive and you get your medicine in no time to your door, great service!
À propos de l'entreprise
Écrit par l'entreprise
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Écrit par l'entreprise
Coordonnées de contact
Ashby Primary Care Centre, The Link Ashby, DN162UT, Scunthorpe, Royaume-Uni
- 01724 865 212
3,5
Moyen
10 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Disappointed to travel 40 miles to be told no vaccine despite confirmed booking
I was extremely disappointed to have driven about 40 miles to get my pre-booked and confirmed private COVID inoculation only to be told that the pharmacy had not been advised it was a private appointment and they did not have the necessary vaccine. I was told they should have it tomorrow and I could come at any time so long as I phoned in advance to ensure they had both the vaccine and someone to administer it, unfortunately I have no plans to visit Scunthorpe, and the sole reason for my visit today was for the vaccination so I will be forced to travel another 40 miles. I know my choice of vehicle and the price of fuel is not their responsibility but it costs me about 50p a mile for travel and I am going to have to free a further 2+ hours of my time to get vaccinated. I think this is appalling service.
21 avril 2026
Avis spontané
Réponse de Well Pharmacy - Ashby
Hello,
Thank you for taking the time to share your feedback. We are very sorry your trip to receive your COVID vaccination did not go as planned. We understand the frustration and inconvenience this caused, especially with the travel involved.
If you would like to talk to us regarding your concerns, please email your experience to hello@well.co.uk with the pharmacy name and address in the subject bar. This will allow the relevant team to share this with the area manager and allow them to address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Excellent
Excellent , used them for over 12 months now . Always reminds me two prior about reordering and tells me when my gp has authorised my order and when its on its way. Comes direct by post .
12 février 2026
Recommendation for Ashby pharmacy.
Always excellent professional and kind service at Ashby pharmacy.
I had my flu and Covid vaccinations today. The pharmacist was on time, made me feel comfortable and was very efficient.
Gill Mathias.
9 octobre 2025
Avis spontané
Today was my first delivery and the…
Today was my first delivery and the package was put over my side gate as requested.
I will be using this service every month now it’s fantastic that I don’t have to catch a bus to get to my chemist especially in the bad weather.
Thank you so much Royal Mail you did a wonderful service.
23 août 2025
I need about 17 meds not six then the…
I need about 17 meds not six then the Dr does this U have fuked me up now
23 mai 2024
Réponse de Well Pharmacy - Ashby
Hi there,
Thank you for taking the time to share your feedback regarding well.co.uk. We are very sorry to hear of your recent experience.
We can see that we recently received some prescriptions for you but it looks like your surgery also sent some over to Boots Pharmacy, please be aware that we can only dispense what your surgery send to us. We have ensured your nomination is set to us to receive all future prescriptions, should you experience an issue with your next prescriptions then please let us know by emailing hello@well.co.uk.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Poor service
Poor service, prescriptions never ready, staff are rude. Customer service is shocking at this place.
16 février 2024
Avis spontané
Réponse de Well Pharmacy - Ashby
Hi Natalie,
Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear of your recent experience.
So we can assist you further, please email hello@well.co.uk with the pharmacy name and address in the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Well at Ashby Link are absolutely…
Well at Ashby Link are absolutely terrible, they are always late with prescriptions saying they can’t get the most basic medications-but hold the rest of your prescription to ransom. Their attitude when they make their never ending stream of mistakes is vile! No apologies, no trying to help you-just get over the fact you can’t have your life saving meds or anything else. AVOID!
24 janvier 2022
Avis spontané
Réponse de Well Pharmacy - Ashby
Hi Natalie,
Thank you for your feedback regarding our well pharmacy in Ashby. We are deeply sorry to hear of your recent experience at this branch.
So that this can be rasied to the branch area manager, Please contact our Pharmacy Superintendent's Team at yourexperience@well.co.uk or 0333 010 2222. They investigate complaints and store issues for Well Pharmacy so they will be able to assist you directly.
Thank you once again for your feedback and please accept our sincerest apologies once more.
Best Wishes
Zoe
well.co.uk
So easy to use
It has been so easy getting my prescriptions with the Well app, especially during the pandemic. Super responsive and you get your medicine in no time to your door, great service!
14 février 2021
Still waiting for my medication after…
Still waiting for my medication after ordering 3 weeks ago 🙁
8 août 2020
Avis spontané
Réponse de Well Pharmacy - Ashby
Hi Mrs Drinkall
Thank you for taking the time to provide your feedback and please accept my sincerest apologies for this.
We aim to deliver orders within 7 working days of requests being sent to the surgery and it is not clear at which stage the process broke down. So that we can investigate this for you, can you please contact us at hello@well.co.uk with your full name and date of birth or address? This will allow us to understand the cause of the delay, ensure you receive your order, and make any necessary improvements to the service that we provide.
Please accept my apologies once more but we do look forward to hearing from you.
Best Wishes
Erica
well.co.uk
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.