westdrive.co.uk Avis 

I bought my kia stonic(first car) from kia Braintree, Essex.
They were absolutely amazing with helping me find what I wanted and the service was fantastic.
Had a little issue with the clutch so took the car back to them and they had a look and found an issue and dealt with it.

Car was due mot and service and was having slight issue with clutch again.
Booked mot service and investigation on the clutch issue. We agreed we would leave them the car for the week so they could give it a good drive about to see if they could feel the same issue.

They were absolutely fantastic. When we turned up they gave us a beautiful brand new courtesy car to use, they were brilliant with the communication and they replaced the clutch.

The service I have received from Kia Braintree has been absolutely fantastic and will be returning to them when it's time to get a new car.
Hope this helps other people looking for a good service.

I would give kia westdrive zero stars if I could. We bought a kia sportage from them and within weeks it was apparent it wasn't performing as it should. It was vibrating and juddering between gears. We subsequently took the car in to be repaired and the clutch plates were replaced. Within weeks the same issue was happening again. Westdrive fobbed us off and said the wheels needed to be rotated. This wasn't the case. We had lost complete confidence in westdrive to correctly diagnose and correct the issue at this point. On both occasions they had the car in for repairs we were not offered a courtesy car, and were left inconvenienced. For this reason we initiated rejection of the car as it was within 6 months and we funded an independent inspection with ACE. This ruled in our favour and Westdrive finally accepted our rejection. Prior to this they even had the nerve to attempt to charge us £25 a day to keep the car on their premises which I outright rufesed. The customer service has been appalling throughout. We might be in a different situation if they had acted more reasonably. Ryan on services is actually quite reasonable, James Carrington the finance manager however is obnoxious, arrogant and treats customers with contempt. I took great pleasure in throwing our ACE report in his face. My advice? Do not buy a car from these charlatans. They sold us a dud and tried to skirt their responsibility. We've had no apology and I'm determined to tell everyone I can not to risk buying a car with these cowboys. Spread the word. I've already dettered one person from buying a car with westdrive, and will continue to do so. Check out the number of 1 and 2 star reviews on trust pilot.

Bought used car,from salesman Colin,lovely chat when buying it,rude and abrupt after!they said they would do a few minor repairs wheels and Driver door was a bit squeaky and small dent,was all going to be done! We collected it,forgot to look at the door,dent not been done! Colin said used car not new, basically tough luck,nothing like the pre sale Colin typical car salesman,not to be trusted!Shame on you Colin!Could have been fair Colin, and just done the dent,would have cost you next to nothing,going to cost us a lot more! After paying nearly £14000!

My Kia EV6 during the first 18 months of its life has been into Westdrive Kia three times due to breakdowns caused by the car failing to charge the small 12v battery from the large battery which powers the car. This is a widely known fault on many Kia's which Kia are remedying on some newer models by installing a prominent "12v Battery Reset" button on the dashboard. Kia Westrdrive currently refuse to attend the vehicle when the battery goes flat and state simply that the fault is not present after it has been recharged and taken into them for inspection. I suppose it's not their fault if Kia are refusing to admit the problem. However, I spoke to Kia customer service yesterday and they seem a) fully aware of the problem, b) prepared to admit the problem at long last, c) prepared to admit how dangerous it is for the car to break down in this way, d) unwilling to offer any sensible solution and e) quite prepared to pass the buck back to their dealerships.

Awful company to deal with, took over a month for them to finally take car back and refund
Mis sold, please get everything in writing! Don’t take salespeople at their word!

Shocking treatment of a customer, purchased a BMW X5 which apparently has gone through all the pre checks, on collection there was a host of major issues which they committed to addressing by sending to BMW within 2 weeks to fix all issues and known faults. Misrepresentation of the car claiming a full BMW service record, which is simply incorrect. 3months on, countless emails and calls, being ignored constantly and even escalating via the finance company and now via the ombudsman. Avoid at all costs if you value your time. As bad as it gets in terms of service and customer experience. All this whilst I’m still driving a faulty car 3 months on!!

Don’t buy if you value service, experience and honesty!!

What a brilliant and helpful team at Mazda Westdrive Braintree. I bought a pre-loved car and the staff were amazing from beginning to end. Nothing was too much trouble if I had a query with my purchase, and I can't fault the customer aftercare service. Sincere thanks to Manager Mark, and staff members Joe and John.

Be aware that once West Drive have your payment, it’s extremely difficult to get any after service if you find anything wrong. They were very quick to take the money and very slow to respond to subsequent faults found on the vehicle.
They stated, in writing, that the fault on my vehicle was covered by the Kia guarantee, this turned out not to be true...So I asked them to correct it, they refused...however after several stronger conversations they finally agreed to fix it. This took several trips, at my expense, as they ordered in the wrong parts...!!!
Also worth noting that when I test drove the car it had a complete set of mats, however, when I picked it up these mats were missing, but i was reliably informed that i could buy a replacement set for £190 ...!!! Unbelievable,
It also took 16 days to receive the logbook, and I still haven’t received the promised replacement number plates.
Be careful with your dealings with this family-owned business as they certainly do not have family values.
They seemed to care only about making the sale, with little regard for customer satisfaction or long-term support.
Overall, my experience buying a second-hand car here was riddled with stress, poor communication, and a lack of accountability.

Honestly wish I’d never stepped foot in this place!! I brought a car end of January and have had to take it back twice because of problems with the brakes. They changed the alternator pulley one time the second time they’ve changed the auxiliary belt and cleaned all the brakes. Both times they’ve had my car for a week and with minimal communication. The first time they gave my car back with no fuel and low tyre pressure. This time… my AirPods have gone missing from my car and the last known date was when I dropped my car off and since then they’ve been taken from the case and are no longer traceable on find my iPhone!! (My car was only meant to be with them for a few hours the second time so I left my things in there). The worst part is, the brakes are still squeaking.

They are taking no responsibility for anything! DO NOT GO HERE!!

Do not take your car to Kia Braintree the salesman was very rude abrupt and uses a third party website to price your car so they lost my sale went to a different garage got my asking price and walked away with a new car so well done west drive one rude salesman lost u a sale but got me a better deal so one good thing

Having hired vehicles with Ford for 7 years with no problems at all, I thought I would have a change and get a Mazda, big mistake! The car is lovely but having been told to cancel my tax and take out a new tax account for my new vehicle I stupidly assumed that Mazda would register the vehicle in their name! Like Ford has always done! They didn’t do this and I have received an £80 from DVLA 6 months after I part exchanged the vehicle to Mazda west drive! After contacting them directly I have been told this will not be refunded! I will never use this motor again! Terrible customer service

Please don’t deal with this crook, purchased a car for £9000 he had advertised the Mercedes with sat nav it was missing the software he refused to put it right and refused to give a receipt, when I challenged him on this he used the term you people, I can only assume this reference me being white,I have never been racist and never expected that from a business owner. Pleased be warned this company are crooked they couldn’t wait to be paid in cash, makes you wonder if they are declaring it. May look into this.

Excellent service when buying our car from westdrive braintree very straight forward and everything we asked for was done, very happy with the service and car was in excellent condition when we picked it up.

Have used Westdrive for a good few years now and have bought 2 new cars from them. Also used them for servicing, repairs and MOT etc. Have generally found the staff to be friendly, honest and accommodating. As long as we have Kia cars we will continue to use them. Thanks Westdrive !