Small wait on phone but kept upto date on wait. Initial call handler was polite and helpful. He quickly passed me to the correct department. Again, a good experience. The man sounded genuinely cheerfu... Voir plus
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Lisez les avis des autres
WARNING! This company is behaving unethically. They prey on people’s patriotism, lure potential buyers in with “free” offers of poor quality products (badges, coins), then if you request the product t... Voir plus
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Having contacted The Westminster team by phone I was put on hold as there were 7 people ahead of me but I was always told how many were always ahead and I was soon séen. I explained my situation and... Voir plus
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My questions about collections were answered by CS. Was number 9 in queue on the telephone before getting through. Information should be available on the website it emailed after placing an order then... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Coordonnées de contact
PO Box 4848, BH12 9GB, Poole, Royaume-Uni
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3,8
Bien
5 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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5-Star Products and Service
Westminster Collection offers a range of very impressive products, in particular their “Landmarks of the World” series. It is a pleasure collecting these and dealing with the company is very straightforward.
17 avril 2026
Avis spontané
Réponse : The Westminster Collection
Hi. Thank you for your comments and 5 star rating :) Sally
Telephone contact.
Having a query and being able to speak to someone direct was so much quicker and easier.
15 avril 2026
Avis spontané
Réponse : The Westminster Collection
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found it quicker and easier to resolve your query by speaking directly with a member of our team. We always aim to provide a friendly and efficient service, so it’s great to know this made a positive difference to your experience.
If you ever need any further assistance, please don’t hesitate to get in touch – we’re always happy to help.
Reliability and efficiency
Reliability and efficiency. This is my experience with the Westminster Collection and it has been built over several years. This is the reason, this company is my default brand when searching for numismatic products. Thank you very much.
16 avril 2026
Avis spontané
Réponse : The Westminster Collection
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that you’ve found our service to be both reliable and efficient over the years. It’s especially rewarding to know that we’ve become your default choice when searching for numismatic products – that means a great deal to us.
Providing high-quality products alongside a dependable and helpful service is at the heart of what we do, so your kind words are truly appreciated.
Thank you again for your continued support, and we look forward to assisting you with your collection in the future.
Finally a decent reply.
Called Customer Service as yet again Westminster sent around 6 coins in one package and charged me over £20 for postage and packing. This was the second time they had done this and on the first occasion when I called i was told there was nothing they could do. However when I called this time to complain again the service was excellent and quickly sorted. A refund of almost £18 was issued. The girl was very good and it was sorted within minutes. Why was the first call not sorted in the same manner. Thank you to the lady who dealt with my complaint.
15 avril 2026
Avis spontané
Réponse : The Westminster Collection
Thank you for taking the time to share your experience with us.
We’re really pleased to hear that your recent contact with our customer service team was handled so efficiently and that the issue was quickly resolved with a refund. It’s great to know the advisor made such a positive impression and got everything sorted for you.
We’re sorry, however, that your previous call didn’t result in the same outcome. That’s not the level of consistency we aim to provide, and we understand why that would have been frustrating. Your feedback is important and will be shared with the team to help ensure we deliver a consistently high standard of service every time.
Thank you again for your comments, and if you need any further assistance, please don’t hesitate to get in touch — we’re always here to help.
I'm very happy with how I was dealt…
I'm very happy with how I was dealt with well done 👏
14 avril 2026
Avis spontané
Réponse : The Westminster Collection
Thank you for your kind feedback! We’re really pleased to hear that you were happy with how your query was handled.
Providing a friendly and helpful service is very important to us, so it’s great to know our team made a positive impression. If you ever need any further assistance, please don’t hesitate to get in touch — we’re always here to help.
Thanks again for taking the time to share your experience!
Beware unwanted subscription
Ordered one coin from them introductory offer. Checked my bank today to see they have taken £30 out for a family collection subscription I wasn’t even aware I had signed up too. Crazy thing is if you go into your account and subscriptions there is no sign of it!!! You need to be sent the first order for it to appear. £30 is a lot of money. I’ve now cancelled and need to go through ordeal of sending back once arrived. I would love to know if this works for them?! How many people see they’ve been unwillingly subscribed and think oh yeah £30 a month great keep me subscribed love that. Avoid.
15 avril 2026
Avis spontané
Réponse : The Westminster Collection
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially when you weren’t expecting the charge.
Our Subscription Introductory Offers are designed to be clearly explained throughout the ordering process, including on the product page, during checkout, and in the order confirmation. The full details of the collection, including future deliveries and pricing, are provided so customers can make an informed choice. That said, we appreciate that this may not have felt clear in your case, and we’re sorry for any confusion caused.
Subscriptions will appear in your account once the first item in the collection has been dispatched, which is why you may not have seen it straight away. We understand how this could be concerning and will pass your feedback on as we are always looking to improve transparency for our customers.
You’ve done the right thing by cancelling, and once your item arrives, you can return it using our 30-day free returns service for a full refund. Full instructions will be included with your delivery to make this as straightforward as possible.
If you need any further help or would like us to check your account, please don’t hesitate to contact our customer service team — we’re here to help and make this right for you.
Westminster Collection scam
WARNING! This company is behaving unethically. They prey on people’s patriotism, lure potential buyers in with “free” offers of poor quality products (badges, coins), then if you request the product they automatically sign you up as a subscriber and charge you later on for products they will send you that you did not request or want. This is all buried in the small print with lots of deep online clicks that most people don’t know about. Then when you ask them to unsubscribe you, the charge you for the product. If you don’t pay they threaten you with debt collectors. Watch out. It is a scam if not fraudulant.
15 avril 2026
Avis spontané
Réponse : The Westminster Collection
We’re really sorry to hear about your experience and how strongly you feel about this.
We want to reassure you that our intention is never to mislead or sign customers up without their knowledge. Details of any Subscription Introductory Offer are provided on the product page, during the checkout process, within the order confirmation, and again in the information sent with the first delivery. We understand, however, that this may not have felt clear in your case, and we take that feedback seriously.
All of our subscriptions are completely flexible — you can cancel at any time, and any items you receive are covered by our 30-day free returns policy, with full instructions included so you can return anything you do not wish to keep. We would never want a customer to feel pressured to keep products they didn’t intend to receive.
We’re also sorry to hear your concerns regarding communications about payments. This is not the experience we aim to provide, and we would really like the opportunity to look into this for you and resolve things properly.
Please do get in touch with our customer service team so we can review your account and assist further. Your feedback is incredibly important to us and helps us improve how we communicate with our customers.
Sorted with query within five minutes…
Sorted with query within five minutes and items received in two days brilliant service.
14 avril 2026
Avis spontané
Réponse : The Westminster Collection
Thank you for your wonderful feedback!
We’re delighted to hear that your query was resolved so quickly and that your items arrived within two days. Providing a prompt and efficient service is very important to us, so it’s great to know we delivered on this occasion.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
DO NOT BUY
DO NOT BUY! I purchased what I thought was 50p coin then a month later they tried to take £30 as a monthly subscription. Luckily my bank blocked it
14 avril 2026
Avis spontané
Réponse : The Westminster Collection
We’re really sorry to hear about your experience and understand how concerning this must have felt.
Our intention is never to mislead customers. Details of any subscription linked to an introductory offer are provided on the product page, throughout the checkout process, and in the order confirmation so customers can make an informed choice before completing their purchase.
We appreciate that this may not have been clear in your case, and we’re sorry for any confusion caused. Please be assured that all subscriptions can be cancelled at any time, either through your online account or by contacting our customer service team, who will be happy to help and ensure everything is resolved for you.
Your feedback is very important to us as it helps improve how we communicate with our customers. If you would like us to check your account or provide further reassurance, please don’t hesitate to get in touch.
Customer service
Customer service was very polite and courteous and explained the circumstances well.
13 avril 2026
Avis spontané
Réponse : The Westminster Collection
Thank you for your kind feedback. We’re really pleased to hear that our customer service team were polite and courteous, and that they were able to clearly explain the situation for you.
Providing clear and friendly support is very important to us, so it’s great to know you had a positive experience. We truly appreciate you taking the time to share your review.
Réponse : The Westminster Collection
Thank you for your review. We’re so pleased to hear that you found the ordering process quick and easy.
We always aim to make things as simple and straightforward as possible for our customers, so it’s great to know this was your experience. We really appreciate you taking the time to share your feedback.
Great company…
Small wait on phone but kept upto date on wait. Initial call handler was polite and helpful. He quickly passed me to the correct department. Again, a good experience. The man sounded genuinely cheerful and he explained everything and sent e-mail to again explain. Great experience.
13 avril 2026
Avis spontané
Réponse : The Westminster Collection
Thank you for taking the time to share your experience. We’re really pleased to hear that, although there was a short wait on the phone, you were kept informed throughout.
It’s great to know that our team handled your enquiry efficiently, with the initial advisor quickly directing you to the right department, and that you found both colleagues polite, helpful, and genuinely cheerful. We’re especially glad the follow-up email helped to clearly explain everything for you.
Providing a friendly and seamless service is very important to us, so your feedback is truly appreciated. We’re delighted you had such a positive experience.
1st class operator
The customer service was 1st class. The operator was polite and exceptiona lly helpful.
13 avril 2026
Avis spontané
Réponse : The Westminster Collection
Thank you for your kind words. We’re delighted to hear that you received first-class service and that our team member was polite and exceptionally helpful.
Providing friendly and supportive service is very important to us, so it’s great to know we made a positive impression. We really appreciate you taking the time to share your experience and will be sure to pass your feedback on to the team.
Réponse : The Westminster Collection
Thank you for taking the time to share your feedback.
We’re really pleased to hear that our team were able to help and resolve your issue quickly. Providing a helpful and efficient service is very important to us, so it’s great to know we met your expectations on this occasion.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch – we’re always happy to help.
Do not buy. Misleading. I was scammed
I purchased a 50p coin that was about £4. When I was ordering I specifically declined any option of subscription, however, after a month I was abruptly charged £31.98 for another 50p coin in the collection as a subscription. I declined the subscription. Abysmal.
10 avril 2026
Avis spontané
Réponse : The Westminster Collection
We’re really sorry to hear about your experience and appreciate you taking the time to share this.
We understand how frustrating it must feel to be charged for something you didn’t believe you had signed up for. Our intention is always to make any subscription element clear before an order is completed. Details of any ongoing collection, including future pricing, are shown on the product page, during the checkout process, and within the order confirmation so customers can make an informed choice.
That said, we’re sorry this wasn’t clear in your case. This is certainly not the experience we want for our customers.
Please be assured that all subscriptions are completely flexible and can be cancelled at any time, and any unwanted items can be returned within our 30-day returns period for a full refund. If you haven’t already done so, we’d really encourage you to contact our customer service team so we can look into this for you and help resolve things as quickly as possible.
Your feedback is very important to us and helps us improve how we communicate with our customers going forward.
One of the best
My overall experience with Westminster Collection is fantastic and hopefully in the future will be purchasing more individual coins or coin sets
13 avril 2026
Avis spontané
Réponse : The Westminster Collection
Thank you for your kind review!
We’re delighted to hear that you’ve had a fantastic experience with The Westminster Collection. It’s great to know you’re enjoying your coins, and we truly appreciate your support.
We look forward to helping you with future purchases, whether that’s individual coins or expanding your collection with new sets. If you ever need any assistance, our team is always here and happy to help.
Thank you again for your feedback!
Quite misleading
Initially, I believed I was purchasing a single item,. However, I have since discovered that I inadvertently subscribed to what appears to be a never-ending collection. Upon reviewing my bank account, I was horrified to find that I have spent over £300 between november 2025 and march 2026 on products that do not meet my expectations.
I find the marketing approach to be quite misleading, as it was not clear at the time of the purchase that I was entering into a subscription. This has been a rather disheartening experience for me, I have since cancelled the subscription
12 avril 2026
Avis spontané
Réponse : The Westminster Collection
We’re really sorry to hear about your experience and understand how upsetting this must have been.
We want to reassure you that it is never our intention to mislead customers. When an item is part of an ongoing collection, details of the subscription – including future deliveries and pricing – are provided on the product page, during checkout, and in the order confirmation. However, we’re truly sorry that this was not clear in your case.
We’re also sorry to hear that the products did not meet your expectations, which is certainly disappointing. All deliveries are covered by our 30-day returns policy, so items can be returned within this period for either a replacement or a full refund if they are not wanted.
We’re glad to hear that you’ve now cancelled the subscription.
Please don’t hesitate to contact our customer service team so we can support you further. Your feedback is very important to us, and we’re sorry that this experience has left you feeling disheartened.
⭐⭐⭐⭐⭐O FIRSTLY I AM LEAVING THIS Feedback PERCHASED FROM U SO THANK YOU AND YOUR TEAM AND COULD I PLEASE KINDLY SAY A VERY BIG THANK YOU ON BEHALF OF MY FAMILY AND FRIENDS YOUR LSL
SO FIRSTLY I AM LEAVING THIS FEEDBACK AS ME AND MORE THAN HALF OF MY FAMILY MEMBERS AND NOW MOST OF MY BEAUTIFUL FAMILY'S HAVE STARTED COLLECTING A LOT OF YOUR PRODUCTS AND MANY OF MY FRIENDS ARE STILL AT A YOUNG AGE BUT DUE TO THE AMAZING THINGS AND PRODUCTS AND ALSO DETAILED ITEMS THEY ARE SO MUCH MORE THAN A COLLECTER NOW THEM SELVES THAT WE ARE SO LOST FOR WORDS AS THERE ARE NOT ENOUGH POSITIVE AND NICE WORDS TO WRITE DUE TO HOW AMAZING THE PRODUCTS AND ITEMS U HAVE SO PLEASE MAY I KINDLY EXPLAIN I REALLY DO ADVISE ANYONE TO TAKE A SHORT MOMENT TO TAKE A LOOK AND PERCHASE FROM EA SO ONCE AGAIN I AM SO VERY HAPPY WITH EVERY SINGLE I
10 avril 2026
Avis spontané
Réponse : The Westminster Collection
Thank you so much for your incredibly kind and enthusiastic feedback.
We’re truly delighted to hear how much you, your family, and even your friends are enjoying our products. It’s wonderful to know that our coins and collectables are bringing so much interest and excitement, especially to younger collectors as well.
Your recommendation and support mean a great deal to us, and your kind words about the quality and detail of our items will be greatly appreciated by the whole team.
Thank you again for sharing your experience – we’re so pleased to have you and your family as part of our collecting community.
It was a good experience
It was a good experience, we're a couple of flaurs in the beginning, but i think overall it was a 95% good.
It was my first time, but i only want the one coin for keeps to pass down in years to come.
Hopefully I can get more but only what I wish for with no subscription.
10 avril 2026
Avis spontané
Réponse : The Westminster Collection
Thank you for your feedback.
We’re really pleased to hear that your overall experience was a positive one, especially as it was your first time ordering with us. We appreciate your understanding regarding the initial issues and are glad things improved.
It’s great to hear that your coin holds special meaning for you. We understand that not all customers wish to continue with a collection, and we do offer the flexibility to only receive what you choose. Our team is always happy to help ensure your preferences are followed.
If you ever need any assistance in the future, please don’t hesitate to get in touch – we’re here to help.
Thank you again for your support.
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