Wheelbase Avis 

2 643
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

We phoned Wheelbase about reserving a particular bike they had in stock. They were happy to reserve the bike for us whilst I waited for my Cycle2work letter, paid a refundable deposit. Sent them the... Voir plus

Noté 5 sur 5 étoiles

Got hit by a pick up truck whilst out riding, so took bike in to get a damage appraisal. They booked me in and I was able to leave the bike with them, which was great. They rang me after the appraisal... Voir plus

Noté 5 sur 5 étoiles

I picked up a new Trek Checkpoint ALR4 from the Lakeland store recently and the whole experience was great. James helped finesse the final touches on the bike to fit and add a few accessories; he also... Voir plus

Noté 5 sur 5 étoiles

I ordered a road bike online from Wheelbase and the whole experience was excellent. The bike arrived well-packaged in a box with the frame protected and the wheels wrapped securely. Assembly was i... Voir plus

À propos de l'entreprise

  1. Magasin de vélos
  2. Magasin de réparation de vélos
  3. Magasin d'accessoires de vélo
  4. Cyclisme sur route

À propos de Wheelbase

Écrit par l'entreprise

Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.

Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.

We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.

Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.

Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.

Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.

Contact us via Customer Care

Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 22 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(2 643)

141 avis reçus au cours des 12 derniers mois

Écrire un avis
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Noté 2 sur 5 étoiles

No bike delivered - DX cr@p!

You have sent me a feedback form for a product that has not been delivered on time by DX!

Everything until that point was good - but no bike probably means a poor score!!

Change your courier - useless.

5 juin 2025
Noté 1 sur 5 étoiles

Cannondale Topstone delivery :(

The ordering of the bike was problematic as the web page stalled during payment (but might be my internet??)
The delivery of the bike was disappointing, bike was said to arrive in the Friday, delayed until the Wednesday, lost (and refound) and then delivered to a local hub and remained there for a couple of days before being delivered on the Friday.

3 juin 2025
Noté 5 sur 5 étoiles

Great service

Great service - best price, seamless order process and super quick delivery, with frequent delivery progress updates. Thank you!

2 juin 2025
Noté 5 sur 5 étoiles

Just feel I need to write a short review on service delivery customer care and value

Just feel I need to write a short review for the workshop in Ilkley but also mention Staveley.
My e mountain bike is now 8 years old. I have done over 6k miles on it. I thought it might be going to the ebike graveyard but not so. New parcel/service kit in the motor, set of cogs and chain and it is back and running feeling tight and good again. I appreciate the effort to get it back on the road. These people care.
I bought a new bike Cube Reaction hard tail and picked that up from Staveley as they had one in my size. Performance of this company is exceptional. Knowledgeable staff, good service and communication. I now have two similar Cube bikes from them and have been delighted with both. The upgrade with an 800W battery is awesome. 70km in hilly terrain with 53% of the battery remaining. Many improvements on the new bike with wires less visible and improved performance in terms of shifter/gears/computer/brakes. Just £600 more expensive after 8 years. Fabulous value for money.
Angus from Altrincham

4 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Great communication

Great communication keeping you informed throughout the buying process and delivery. Bike arrived on time in perfect condition. Very happy with this purchase.

28 mai 2025
Noté 5 sur 5 étoiles

Great prices and fantastic customer…

Great prices and fantastic customer service. I was unable to conclude my order online because of my address, but when I phoned up Toby was able to help me secure my order after only 5 mins of calling. I would highly recommend to anyone looking for their next bike.

22 mai 2025

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