Wheelies Avis 

Impossible to get through and speak to anyone. Hours on hold only for calls to be cancelled. Unable to establish when new stock will be available for insurance claim replacement. Been waiting for nearly two months already. Having looked around online most other bike shops (chain reaction, wiggle etc.) have had new stock available but not Wheelies. I would not recommend accepting a voucher from this company for a replacement bike. They will make you an inflated offer to secure your business and then fail to deliver. You might get less, but take the cash and go to a retailer who has stock and can answer the phone. The only time you'll speak to anyone at Wheelies is when they take your money. You'll also find that most other retailers will offer much better discounts on bikes too, which you can't price match if you have a voucher.

After reading many reviews about this website I was unsure on when I would get my bike and if they would prolong my waiting time. however once I had ordered my bike I had a email giving me tracking number and my bike was delivered in about 3 days. There were no problems with the bike and I was very pleased.

I ordered a bike for my son in June, it was an insurance replacement as we were broken into and our bikes were stolen. I was told it would be in stock in mid July. July came and went and I heard nothing from Wheelies. I contacted them to be told it would be end of August. August came and went. I called them again and was told mid-September and then end of September and now end of October. I have made a formal complaint but no one ever gets back to you. They seriously are the worst company I've ever dealt with - just awful. Do not use. Tell your insurance company no way!

I returned a faulty bike tyre in May and have not received a refund. Emails have gone unanswered and telephone calls ignored. Do not buy from this company.
I received a refund shortly after writing this review.

Bike came after waiting for weeks and weeks.. Wasn't put together with the right bottom bracket.. was rode and damage started happening, wheels fell off multiple times.. Literally couldn't make it up.. Oh also wait till you try to call them for a refund.. I'm waiting over 20 mins as I'm typing this!

Having read some of the bad reviews, we were a little nervous when placing an order for our insurance replacement bike ..... I am delighted to report however that out experience has been excellent.

A couple of days after placing the order, we received contact from the technician putting together our bike. He noticed a small but noticeable chip and asked us if we would accept the bike with an additional £35 voucher to spend in compensation.
We agreed and added a front basket over the phone (answered quickly) which was added to the order.
The bike was shipped a few days later on time and has just arrived again on time. The staff at Wheelies were pleasant and helpful and we are delighted with the quality of the bike which has just arrived.

Like many others I have had problems with this firm. I received a bike through an insurance claim end of last year. I found out that the charger for my electronic gears was not working in March. A new one costs about £80. I have called more times than I can remember and have sent emails directly to the person ( her name is Sarah) responsible for warranty returns (at least 10) and have not heard anything back at all. If this business cares at all they should be reading these reviews and responding. There will be some businesses that don’t recover this COVID crisis and I suspect this will be one of them. Very disappointing experience.

Started off ok but recently returned item for exchange, 5 weeks later no replacement, no answer to emails..endless holding time on the phone. I've been told if your insistent with the insurance you don't want credit with this outfit they will provide alternative...

If possible I'd avoid using this company, unfortunately I had no option as my insurance company uses these!!
My bike was stolen in April, waited 2 months to receive a voucher, ordered bike 26th June, bike was due to be delivered 5th July, still haven't received the bike, sent numerous emails which have been ignored, spent many hours in total on hold to be cut off on numerous occasions, online chat is never active so basically no way of contacting them!!!
Finally I managed to speak to someone today and asked for an update...... my bike is now discontinued and no one has informed me...... absolutely furious and no bikes within my price bracket.
Terrible company, terrible staff and 100% do not recommend.

Very different experience to the majority of reviews on here. Ordered a bike Saturday evening, email confirmation straight away. Delivery details received Sunday, bike delivered Tuesday. A few minutes to adjust the handle bars and put on the pedals and all good. Maybe I was lucky but can’t fault what I experienced. Odd that it came in a Tredz box, assume same company or linked and the reviews for Tredz are much better, could be that Wheelies are used for insurance claims.

I ordered a £1000 bike and accessories which I was told were in stock for my son's birthday. A week later, my CC was charged. A week later on the dispatch due date, I was called to be told that there was a problem with the forks during assembly. I said I'd still take delivery and would use a local shop for a fix. I was told that a manager would call me to confirm if this was possible.

Almost 3 weeks later, not only no call but no reply to emails or pick up the phone. My son's birthday was 2 weeks ago and still no bike.

I appreciate that there has been a huge demand for bikes and would accept supply chain difficulties that could arise. However, I can't see any justification for them charging my card and not communicating.

I've asked my credit card company to seek a refund.

If I could put zero I would, £4k on two electric bikes and currently away with the wife looking forward to using these Ebikes, the wife's packed up after 5 miles (that's the total miles the bike has covered since we got them and worked out the battery has bricked), called wheelies no one answered (2 x 30 mins on the phone and I'm holiday) so called tredz (30 mins on hold) the sister company who delivered the bikes but they cant/wont help, unhelpful companies apparently owned by Halfords, avoid at all costs.

Very disappointing and frustrating experience. It's been over 7 weeks since I made my order and I still have no update on when this is coming. Sent multiple emails with no response and spent hours on hold on the phone. Don't use if you have no reason to.

Ordered a bike at the start of lockdown. It said 14 days delivery. I tried to call for around 20 hours in total but can never got through. Finally spoke to someone in July who said the bike isn't in stock and might not be until next year! I cancelled the order but as I have an insurance voucher I can only order a new bike through them and have to call up to order. I have spent at least 25 more hours on hold now with no joy. Truly the most shocking company I have every experienced. Unless you have to use this utter shambles of a business because your insurer makes you then please please please avoid

Waiting for an ordered part still after 5 weeks.
Comms is utterly useless. The online help facility doesn't work. I filled an enquiry form to which i had no response. I followed up with an email, again no response. I have tried calling endless times, most of the time the phone system drops out. I even contacted Tredz online help (sister company with bizarrely good customer service) to see if they could intervene. I finally got through to someone after three weeks who told me that the part hadn't been ordered and that she would check with the purchase department how long it would take, and get back to me in 24 hours ... she never did. I called one week later, and the lady who answered told me i'd come through to the Insurance line .... yet i just called the standard number advertised sales number on the website.
This is an utter farce, and i'm feeling extremely frustrated and annoyed at the rudeness and lack of respect to simply respond to an enquiry.

I’ve had a completely different experience to the majority of the reviews! Had a bike stolen, insurance put them in touch with me and they offered a reasonable amount (more than I expected!). I rang them about their stock levels, they said it was low but to wait and get something I wanted...which was great advice as the bike I wanted came available (briefly!), I rang them again (picked up quickly) and they confirmed it was in stock and would be dispatched pronto! I was weary after reading all the other reviews, but true to form from my experience, I got the bike I wanted within 10days! I rang spoke to them four times, never anything but helpful and I have the bike I wanted as I waited as per their advice! All in all, from having my bike stolen to getting a new one took a month...which considering bike stock levels and the fact I am bang average size is impressive and I couldn’t be happier! FYI - It’s the same company as Tredz (bike came in Tredz box) and I knew this before, so worth asking questions in their ‘live chat’ as Wheelies doesn’t work and emails always takes longer.

There are so many excellent bike retailers in the uk, please do not choose this one.
I was given an option by Aviva to take vouchers as part of a claim and unfortunately this is the company the vouchers were for.

*Poor pre sales ("just go and read the website")
*Dreadful communication during/after order
*Zero customer responses by phone, chat or email
*Having ordered something i was specifically told was in stock and had an 8 day estimate, I eventually get a 3 weeks plus 'best case' after many calls and emails to clarify the situation 2 weeks after the order was placed.

Companies are having to adapt as consumers are - but courtesy, responsiveness and being polite are the basics to having a business going forward.

Truly shocking - ordered a bike mid May and heard nothing. After them ignoring calls and emails managed to get them via my insurance company. Turned out they couldn't be bothered telling me they couldn't get the bike. Promised me a manager call back that never came.

This is the WORST company I have ever had the misfortune to deal with. For months my husband and I have had to chase and chase, just to try and spend our vouchers and follow up on orders placed. They never reply to emails or answer the phone, and even cut us off yesterday after 15 minutes of waiting to speak to a manager to complain. I’ve been waiting for my bike to be delivered and had not received any updates. My husband rang to chase this yesterday and they said they had emailed us to say the bike has been discontinued and our order cancelled! This is a complete lie- no email was ever sent to either of us and the refund process had not even been initiated- they still had our voucher and extra money! This company is a total mess- it needs to sort out its processes and customer services BIG time. We would have written them off months ago but have been forced to deal with them after our bikes were stolen and as our insurance company uses them so had to spend our vouchers. I cannot see any suitable bikes I now want on the website ... My husband and I have tried ordering several bikes- he ended up just getting one he wasn’t keen on just to spend the voucher. But each time there’s been an issue and I’m still waiting to spend my voucher on a bike with hardly any choice left for what I want/ can afford.

Had to send my bike back due to a problem with the bottom bracket after less than 100 miles. All seemed well initially and the bike was returned with relative ease - this is when the problems started. After a month of them having my bike back I am still waiting to hear what the actual problem is and when I can expect it to be returned. They do not answer emails and when you do get through on the phone the relevant people are always busy, they assure you that someone will return your call but the call never comes. Things seem very wrong at this company.