Wheelies Avis 

Wheelies - Very Poor Customer Service.
I am very disappointed and surprised regarding the Customer Service following my purchase of my Giant Road E+1. The despatch of my purchase was late. I was informed I would have delivery today Saturday 18th May, 2019. The has been no tracking information, no communication and no delivery.
I would certainly never purchase anything from this company again and I would not recommend them.

Halfords, You should be ashamed of yourselves Being part of this scandal. This company, who clearly have no regard for anything or anyone (even employees) are a company of Halfords and are one of the worst behaved company in the business of bikes. The reviews say everything, when overall 55% of your feedback is terrible you need to ask yourself why would you even consider buying anything. I’ve had firsthand experience with one of the chief clowns and sadly I was treated like a lowlife even though I was ultimately going to purchase a round of new bikes for the family. I know this experience is not exclusive to my single experience because I have spoken to others who have had the same horrible experience. I can never consider recommending a business who behave like this. At your own risk people.

If you get offered either a Wheelies vouchers or a significantly less amount as a cash sum from your insurance company, take the lesser cash sum. Wheelies are absolutely horrific and really not worth the extra amount you get. Their employees give incorrect information about the bikes they sell, their courier service (TNT) is the worst out there and won't deliver the day you request, their customer service will refuse to help, they offer no free 1st year servicing like most other like shops, they not cheaper than anywhere else and refuse to price match. Good few scratches on my bike when I did finally receive it and it wasn't setup at all ie no greasing, etc. Not worth calling them as I know they won't do anything about it and no way am I going through the pain of their delivery service again so I'm putting up with it and putting out here to help others avoid these issues in future.

What an appalling company! No customer care, when you do talk to them attitude is just disgusting. I would advocate that nobody ever uses this company to buy a single bit or bolt never mind a bike. Absolutely shocking firm with no idea how to look after their customers or even how to deal with a problem. Do not buy from them.

Terrible! No communication or customer care! Would never use again!

Where do I start. Asked to send a bike back through warranty with a shifter issue. TNT damaged my bike on it getting there. Took a week to get my shifter off, a further week to send it. to Madison, and then have been told it may be 15 days before they send it back. It will be about a 40 day turnaround!

Never answer phone quickly, no one you speak to cares, no one you speak to knows anything about the issue. No offer of compensation, just sorry. Sorry means nothing. Absolutely appalling customer service, Absolute Joke of a company. Just don't buy from them it is absolutely not worth all the hassle.

My Cube bike was stolen but fortunately it was insured. My insurance company accepted my claim, passed it on to a claims adjuster and eventually I had a Wheelies voucher for a new bike and accessories.

Wheelies seem to have a huge range of bicycles and accessories, so it all looked good, especially considering most items are supposedly available in 1-2 days.

I decided on my new bike and the accessories I wanted. I placed my order, ensuring all of it was in stock and should be dispatched in 1 to 2 days. The following day, I received an email saying that my order would be delivered in 3 weeks. I called to complain but only got their recorded message saying they are open until 5.30 - but it was 5 o’clock at the time. Even more unhappy I sent an email asking for an explanation, and threatened to cancel the order and go elsewhere. Bad.

The following day I got a call from a very helpful lady in customer services, who explained that everything in my order was available except one item, a mudguard. She suggested a different mudguard, and although it cost more she changed the order, at no extra charge, so that it could all be sent at once. All good again.

Two days later, I got another email saying my order was ready for delivery but they had a problem with payment. But it had all been paid for with one of their vouchers. All bad again. I called them again and the person I spoke to had a difficult job trying to unravel whatever it was that seemed wrong. Eventually they sorted it out and my order was on its way. OK, getting better. It arrived three days later, not quite what they claim.

The bikes they sell are assembled and set up before they deliver, so all you need to do is re-attach the pedals and turn the handlebars round. I found the headset was too tight and the rear gears don’t go into the right gear, so the local bike shop was needed to sort it out.

Wheelies website looks good and gives potential clients some confidence. But behind the scenes it is very different and they really need to work on their customer service. I’m now happy with my bike (thanks to the local bike shop) but the switchback ride during the processing of my order was appalling. If you are going to buy from Wheelies just be prepared for the awful service and keep at it until you get one of their customer service staff who know what they are doing. Unfortunately, it seems that most of them don’t know their job.

Shocking company Afte the frame warranty claim on my Orbea had taken over 3 months and still nowhere near to be sorted Wheelies Bikes/Tredz decided enough was enough and i was to have a new bike. So we decided on a Merida big trail 600 on first ride i noticed a noise from the SR Suntour. Forks. So it went back and nearly 2 weeks later the bike returned with the noise apparently coming from the cassette protector. this was not the case the forks still making noise! So off it went again this time the forks were sent back to the manufacturer and were apparently sorted. 3 weeks later the bike arrives back in an even worse condition than when i sent it! So in twelve months of receiving a bike from wheelies they've had it longer than me! And don't get me started on the deliveries! so now I'm left with a week's holiday mtbing with my son and no bike! absolutely disgusting service avoid them like the plague!
UPDATE. We are now into may (THATS NOVEMBER TO MAY) and still no bike!!!!!!
Its 3 weeks since it went back for the third time! Looks like another bank holiday not riding can't even be bothered to ring them anymore to chase it up just get fobbed off totally lost interest!!!

How this company wins insurance contracts is beyond belief. Clearly the money they should be spending on customer service, delivery communication and recruitment of competent beings is being spent on back handers. Over a month after ordering bikes we are still awaiting delivery with no definitive date in sight! God knows what we will get if our order ever arrives.

Awful. Just awful. Take the cash from your insurance claim. Even though it’s “less” than the voucher for this crew of cowboys. Bike comes “assembled”?! Had to put on pedals and one mistake and you are donefor. Then put on seat, handlebars, mudguards, bike lock that’s to big for the frame. Months of back and forth. Walk to your local bike shop and cycle away from this crew!!!

Had a "funny" situation today.

Couple of days ago i ordered two cheap bikes from tredz and today i got them delivered. I was surprised that i received three boxes (all of them were addressed to me), but i thought there might be some parts inside - especially that one of the boxes was very light. I opened that box and found a 3k giant bike inside with an invoice from wheelies. I rang them to let them know about the situation. first i was told to drop it myself to collect+ point and the lady i was talking to almost hang up on me after that. i managed to keep her on the phone and i told her that i am not really into carrying a parcel to the collect+ point especially that this parcel has got nothing to do with me so it would be nice if she can arrange a collection... then i told the lady what was the content of the parcel and she started to question me with an attitude : "Why did u accept this parcel then?" "why you didn't let the courier know?"

how could i know what was inside ?

she didn't even try to see how inconvenient it is for me .. first i spend probably half an hour for this call, as i had to wait on the line for some time. now i got a huge box in my living room taking 1/3 of the space.

i told her not to talk to me like i did something wrong as i had no idea what was in the box and i wasn't even their customer - i was just trying to fix the mistake they made... i thought that someone can get in trouble for posting 3k bike to the wrong address, but clearly she didn't care.

wheelies and tredz are the same company and they share the warehouse - they just made a mistake with the postage.

after today's conversation with their "customer service" i will avoid this shop for sure.

just saved them 3k and got treated like i stole that bike - i can't imagine how they treat their customers when something goes wrong.

Ordered 2 bikes from Wheelies, both arrived pretty much completely assembled, which I hadn't expected! All I needed to do was put the peddles on, and straiten the handlebars- and clear instructions were included for both. It was also a really nice surprise that they included all the tools I needed- a multi-size alan-key set, and a spanner. Would highly recommend!

Had to go via wheelies for my insurance.
I was dealing with a guy called Lawrence.
And i have nothing but nice things to say about them.
The called me back when asked via email he also called to let me know what was going on all the time as well.
The delivery service was awesome with picking bike up and dropping it back.
I see some bad reviews online about them but i didn't have any trouble with dealing with them.

Great staff very knowledgeable and supportive. Are willing to go go the extra mile to get the job done i gave used them quite a few times and will continue to do so great with small scooters right upto big bikes.very reasonably priced.keep up the good work wheelies.

I can't work out whether this is a legitimate sales company or not. I have tried and failed to order some
Solomon trainers from this company as I have vouchers and each time they have come back after 5-7 days to say that although they appear as in stock on the website they are not in stock.
Even when they update me of this they don't date their website to reflect this.
I feel as though now they have my money i.e. The vouchers that they have no motivation in actually getting the products I would like to order to me and instead have the cash in their bank.
Unbelievably bad.

So I'll be honest I would not choose to buy a bike this way but even so!

As usual with this sort of company the only thing that they are efficient at is taking the order, after that customer service disappears. This was an insurance replacement for a stolen bike so I was at the mercy of the insurance company's standard process. The delivery date was put off twice and then reinstated at the last minute. Delivery time was inflexible and packaging was damaged (fortunately the bike was ok) The bike arrived not set-up and with the chain wedged between the pedal shaft and the crank.

I've had to take it to my local bike shop to get it properly set up at my own personal cost.

If you are spending your own money I strongly recommend that you do not use this company! Go to a proper bike shop and save money in the long run.

Very poor. New bike build quality is vert poor. Gears not set up properly, untidy cabling and extremely poor packing. My bike arrived with the brake hood poking out.

When queried with them my email wasn’t answered or calls followed up. Will not use again.

First impressions of them were poor as I felt pressured to get the extra 20% in cash value after a burglary and insurance claim. Misleading stock levels on the website where you order something that doesn't now exist and can't then be ordered. Then, after I agreed on an order that is sent out and returned to them by the courier because they can't get an address label right. Then when it does arrive it's the WRONG SIZE BIKE to what was ordered and half the additional accessories are missing even though it's apparently been checked. Wait two weeks for the correct size bike to be delivered to them, then I agreed on another delivery date and when I just chased them asking what the tracking number is for delivery today it's NOT EVEN LEFT THEM as they forgot to PRESS THE BUTTON. Incompetence personified. I struggle to believe a company can be this poor. When I got burgled I was angry, upset, frustrated and fuming. That is nothing compared to how my experience with this poor excuse for a cycling retailer has made me feel. Every word of platitude appears to be nothing more than an excuse for covering over incompetence. Avoid like the plague. Only use them if your favorite pastimes are the enjoyment of waiting in phone queues, being patronised, being apologised to repeatedly for the same mistake, waiting in for non-existent deliveries and banging your head against a brick wall repeatedly for fun.

Misleading!
Dishonest!
When I queried my missing dropper post on my 3200 bike I had to wait a week for a reply then fobbed off that mine didn't come with one.
On the spec list when I ordered it , it clearly said dropper. They then changed the spec list on there site and sent me the link saying I was wrong. Unbelievable. Great bike! Awful customer care

Must avoid if you actual want to receive your bike in the next 2 months.
When ordering my bike it says 3-5 days i'm now on day 8, i have rang them to been informed its going to be arriving next week. i rang the bike manufacturer and they advised they haven't got them in stock and it will be the end of the month. Thanks wheelies