DANGEROUS - DO NOT USE
DO NOT USE THIS COMPANY
I booked a deep clean for my newly purchased house. Within an hour of the works starting one of their cleaners flooded the bathroom floor. This set off the fire alarms as water was leaking through it and the light fittings downstairs. They tried to advise me this was normal practise in English houses and has happened many times before. When I asked them to stop as water was still pouring through the ceiling they became very annoyed advising we were just trying not to pay!
They also broke a lock in the bedroom window of the room they started cleaning and caused significant scratches to the flooring. It was a new house and the scratches were 100 percent not there before as we had no furniture in that room. The cleaner also asked my partner if they could go outside as they dropped something out of the window (part of the key).
When asked to leave the staff became very angry and rude and shouting at me infront of my small children who were crying.
I spoke with the manager who said to go ahead and call and electirican to check the electrics were ok to be turned back and we would take it from there.
I got one email back fron them asking for all kinds of ridiculous specialists reports which 'provided evidence the cleaners scratched the floor/poured water on the floor and opened a window'. They ignore my request for their insurance details. I am now £100 out of pocket for the electrian fee and have to replace the fire alarms, the lock in the window and repaint the ceilings. They've replied on Check a Trade saying they've not heard from me and they are awaiting reports which is a complete lie. Very untrustworthy organisation.
No cleaning actually got done as this happened so soon after them arriving. I had to clean more once they left.
This company is dangerous, rude and unresponsive. Do not use them!!
(I cant send pictures on here but look at my Check a Trade for the damage).
Réponse de Whiteregal
We take all customer feedback seriously; however, the allegations presented in this review are not accurate. Our team was instructed to cease work less than an hour after arrival, and we have repeatedly requested evidence linking the concerns raised to the service provided, but none has been supplied. As a fully insured business, we are required to submit only genuine, evidenced matters to our insurer, in accordance with standard industry practice. This account is not representative of our professional standards and our staff conduct.