I was looking for something with my son Guyo stopped what he was doing and actively asked if we needed help, we just asked about stock of an item and he instantly went to work being proactive and find... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementMill Lane, Unit 1, Alton Retail Park, Alton Surrey, GU34 2QS, GB
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Lisez les avis des autres
A very good showroom and a very helpful salesman, Sam For us, we were looking for more advice on colours and design including wall and floor tiles. We were expected to choose these ourselves which... Voir plus
L'entreprise a répondu
Wickes designed and installed 2 bathrooms and both were completed over the summer. Complete redesigns involving switching bath and shower and moving toilet and basins. Sam Coward was invaluable in des... Voir plus
L'entreprise a répondu
The most shameful service, incompetent designer and installers, incorrect products sent, products not sent despite emails saying they would arrive, and now, nearly six months after pa... Voir plus
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À propos de l'entreprise
- Quincaillerie
- aussi dans
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - Alton
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Coordonnées de contact
Mill Lane, Unit 1, Alton Retail Park, Alton, Surrey, GU34 2QS, Royaume-Uni
- +44142080386
4,9
Excellent
367 avis
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I walked into Wickes as a confused…
I walked into Wickes as a confused woman with a vague plan, no measurements, and the quiet confidence of someone who absolutely did *not* know what they were doing. Enter: Guyo.
Guyo calmly listened to my rambling explanation, translated it into actual hardware language, and then proceeded to help me find *everything* I needed—without once making me feel silly or overwhelmed. Honestly, if Wickes sold “sense of direction” and “clarity,” I’m convinced Guyo would know exactly which aisle they’re in.
Top-tier customer service, friendly, knowledgeable, and saved me from wandering the store aimlessly for hours. If you’re lost in Wickes, find Guyo.
23 janvier 2026
Avis spontané
Réponse de Wickes - Alton
Hi Mrs Kelly.
We're so happy to hear that Guyo was able to provide you with such excellent assistance. It's great to know that they helped you find everything you needed and made you feel comfortable. We appreciate you taking the time to share your positive experience!
- PP
Helpful and informed staff
Staff were welcoming of me and my dog (offered a treat which Bear always appreciates). Staff member Guyo came over and offered friendly advice on paint and gave options for what I was looking for.
23 janvier 2026
Avis spontané
Réponse de Wickes - Alton
Hi MW, Thank you for taking the time to share your feedback with us. It is great to hear that you and Bear had a great time in store and that Guyo was able to offer advice on paint and help you find what you were looking for. -SM
Great customer service!
It was a tough day for me but Guyo helped me with the products I needed. Great service and really friendly.
21 janvier 2026
Avis spontané
Réponse de Wickes - Alton
Hi Peter, Thanks for taking the time leaving your review. We are happy to hear that Guyo was able to help you with all the products you needed. Thanks again for the kind feedback. -JL
Thank you Guyo from Wickes store Alton
Thank you Guyo from Wickes store Alton, i couldn't have asked for more help. Help with charm, very nice
21 janvier 2026
Avis spontané
Réponse de Wickes - Alton
We're happy to hear that you received such great help in our store from Guyo. We appreciate you taking the time to share your positive experience with us. -AK
Good Customer Support Team
The team here are customer friendly and supportive. Guyo especially was attentive and helpful in setting my account up and selecting the right products.
15 janvier 2026
Avis spontané
Réponse de Wickes - Alton
Hey there, thank you for your five-star review, and I'm glad you enjoyed the service from Guyo in our Alton store! - Dylan
We decided that we would use Wickes for…
We decided that we would use Wickes for our new kitchen although I will be fitting it myself. We were dealt with by Denise Jones who I would fully recommend as she was very professional and came up with all sorts of useful ideas and suggestions. She was also honest when we came up with an idea that she didn’t think would work. Although now retired I was in sales and you need to give people time to make decisions which is exactly what Denise did. I would give her 6 out of 5 if I could!
13 janvier 2026
Avis spontané
Réponse de Wickes - Alton
Hi Peter, Thank you for telling us about your visit to our Alton store to purchase a new kitchen. We are pleased to learn that you worked with Denise Jones who gave you excellent customer service. Many thanks for leaving a five -star review.-DG
My visit to wicks this morning was made…
My visit to wicks this morning was made easy because the staff were so friendly and helpful. One member was extremely helpful and knowledgeable of items I needed in store.his name was Guyo thanks for your help he is a credit to Wicks… customer service
6 janvier 2026
Avis spontané
Réponse de Wickes - Alton
Hi, Mick. Thank you for taking the time to share your review with us. We are really happy to see you found our staff to be helpful and knowledgeable during your visit, especially Guyo who provided excellent customer service. Thank you again for your kind feedback. - Scott H
Great service from Guyo
Great service from Guyo, more than happy to help, positive attitude!
4 janvier 2026
Avis spontané
Réponse de Wickes - Alton
Hi Ross, we appreciate you sharing your positive experience. We're so glad to hear that the service was great and helpful with a positive attitude. -LG
Helpful staff - saved money
Thanks to the team at Alton for freindly and help advice, especially Guyo.
The team helped with showing the most cost effective way to make my purchases.
⁷
31 décembre 2025
Avis spontané
Réponse de Wickes - Alton
Hi, Jason. Thank you for taking the time to share your review with us. We're really happy to see that our team at our Wickes store in Alton we're able to help you with your purchases. Thank you again for your valuable feedback. - Scott H
Very helpful
Guyu was extremely helpful, and got my trade account setup in minutes
19 décembre 2025
Avis spontané
Réponse de Wickes - Alton
Hi Lee.
Thank you for your positive feedback. We're happy to hear that your account setup was quick, and the store team were helpful. - PP
Great service.
Helped by Guyo who was friendly, knowledgeable and extremely patient. The type of service to promote customer loyalty. Thank you
4 décembre 2025
Avis spontané
Réponse de Wickes - Alton
Hey Andrew, thanks for sharing your five-star review, and I'm delighted that Guyo was super helpful in our Alton store! - Dylan
Helpful member of staff
I called the Alton store, regarding an enquiry about paint. Maz was extremely helpful and went out of her way to find out if the paint was available, she even called me back to update me.
24 novembre 2025
Avis spontané
Réponse de Wickes - Alton
Hi Julie, we're happy to hear that you received such helpful service. It's great to know that our team member went the extra mile to assist you with your paint enquiry and provide updates. Thank you! -LG
Peter W was so helpful
Peter W was so helpful. I needed a particular type of fitting and he went above and beyond to find it for me. I’m very grateful!! Excellent customer service and Peter W is a fabulous ambassador for Wickes. Thank you
23 novembre 2025
Avis spontané
Réponse de Wickes - Alton
Hi O Austin, we're happy to hear that our team member was so helpful in finding the fitting you needed. We appreciate your positive feedback and are glad you received excellent customer service. -LG
I needed some additional chipboard…
I needed some additional chipboard flooring to match what had recently been delivered
There did not appear to be any but after an encounter with Guyo he found the boards arranged delivery
Signed me up for a discount card.
This guy is what customer service visit all about
Knowledgeable eager keen and affordable
Good job Guyo let's have more like you
13 novembre 2025
Avis spontané
Réponse de Wickes - Alton
Hi, Steve. Thank you for taking the time to share your review with us. We are delighted to see that, Guyo, was able to help you find your laminate flooring you were looking for, providing excellent customer service. Thank you again for your kind feedback. - Scott H
26 Stars
The service provided by Guyo today was exceptional, he went above and beyond in his help & advice. I would give him 25 stars but sadly not possible!
14 novembre 2025
Avis spontané
Réponse de Wickes - Alton
Hi, Tricia. Thank you for taking the time to share your review with us. We are delighted to see that, Guyo, went above and beyond to provided excellent customer service. Thank you again for your kind feedback. - Scott H
Outstanding customer service
Just visited the Alton branch and received really excellent customer service from Maz, who was super friendly and helpful and went to a lot of trouble to find the items we needed amongst stock that hadn’t yet been unpacked from their storage area.
14 novembre 2025
Avis spontané
Réponse de Wickes - Alton
Hi, Pippa. Thank you for taking the time to share your review with us. We are really pleased to see that, Maz, was really friendly and helpful during your visit, providing excellent customer service. Thank you again for your kind feedback. - Scott H
Well organised branch
Well organised branch. Guyo was very helpful. Great employee!
11 novembre 2025
Avis spontané
Réponse de Wickes - Alton
Hi Bob Ruxton, We appreciate you sharing your experience! We are so glad to hear that our branch was well-organized and that Guyo was helpful. -LC
Very good experience
Sam did a great job for us in designing our new bathroom. The experience was really straightforward and we were really happy with the final result!
5 novembre 2025
Avis spontané
Réponse de Wickes - Alton
We appreciate you sharing your feedback. We're so glad to hear that you had a positive experience and that Sam met your expectations. -AK
Great in-store experience today
Great in-store experience today. Very helpful guy named Guyo, had a good laugh and was excellent at involving my kids in the process of mixing paints for some colours I had made for my son’s bedroom! It's a nice change in retail to find someone who genuinely wants to help! Thanks again, Guyo.
9 novembre 2025
Avis spontané
Réponse de Wickes - Alton
We're happy you had such a positive in-store experience. It's great to hear that Guyo was helpful and made the paint mixing process fun for your children. We appreciate your feedback! -AK
Guyo was super helpful and really…
Guyo was super helpful and really helpful. He made are experience a happy one
9 novembre 2025
Avis spontané
Réponse de Wickes - Alton
Hello there, thanks for your five-star review, and I'm glad Guyo was able to help you out in our Alton store! - Dylan
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