Wickes - Aylesbury Avis 

Really helpful and friendly staff member Denise helped me find the sealants and screws I needed when I bought materials for my building project. I would definitely recommend this store and come to this store again as Denise didnt make me feel rushed or that my questions were an inconvenience. Great range of products clearly laid out

Chloe Folds always provides outstanding service. I’ve have worked with her now on 3 projects and have been very happy with the results each time.

All staff were incredibly helpful , knowledgeable and couldn’t do enough for me . A real credit to Wickes

Always a great experience at Aylesbury wickes, Chris went above and beyond to help me with searching for items and helped me to my car with bags of sand and compost.

We recently visited the store and were greeted by Macheala who provided a first class service throughout our purchase.

We could not fault the whole process.

I purchase from Wickes in Aylesbury frequently.
I most probably purchase every other day.
Your staff are exceptionally helpful and today.
Kim went the extra mile today to ensure my visit to the store was not a wasted one.
I needed to purchase paint and I could not visit the store in the morning due to me having to be on site very early.
I explained my predicament to Kim and she helped me out, Kim was polite, cheerful and exceptionally helpful.
Thank you Kim.

I recently organised a new kitchen for my elderly parents. In store Chloe helped us decide on the best options for them and guided us through the whole process from measuring up and designing it to the installation. She was very helpful and patient with us all and was on hand for any queries we had a long the way. Derek and his Son did a great job on the installation and were very friendly and efficient. My parents now have a modern and more accessible kitchen for their needs and I would 100% recommend Wickes, Chloe and Derek to anyone considering a new kitchen.

I recently visited Wickes in need of multiple bags of gravel. A very kind, knowledgeable and helpful lady working at the store Clarice couldn’t have helped anymore. She assisted me in loading the trolley. Then proceeded to help load my car without being asked. Amazing customer services provided will definitely be returning to the Aylesbury Wickes.

Denise gave the greatest customer service I have experienced, well mannered and really helpful towards customers needs :)

Denise gave brilliant customer service and helped me with all my queries. She was polite and friendly and made this a pleasant visit to Wickes :)

I always use the Aylesbury store. A Big shoutout to Denise, she is knowledgeable, professional and always ready with a smile.

I had my kitchen designed and installed through Wickes, the experience was really easy and straightforward. Chloe created a great design and was always on hand to answer any questions and more than happy to make changes as and when I changed my mind, I would highly recommend Chloe to anyone looking for a new kitchen design. The fitter (Derek) also did a great job with the installation and was always happy to discuss things throughout. I would happily recommend both Chloe and Derek to anyone looking for a new kitchen.

We worked with Chloe on the design and production of our new kitchen. She has been so helpful and patient with the process, responsive and proactive with updates and changes we have made throughout the time we were designing. We truly appreciate the hard work and dedication she had for our kitchen design. Thank you so much and we are so pleased with our kitchen!

As for the installation, John has been exceptional and had a key attention for detail when building the kitchen. He made sure it was done with care and within a good time frame for completion. He is very pleasant to work with and responsive to our comments. We are thrilled and impressed by his work on installing our kitchen. Thank you so much.

Wickes in response to your reply 16 June:
(i) How sorry you are - this doesn't resolve anything. Your unsafe work damaged the family home. Instead, inform us about the fixes. Action speaks a million times louder about any company/person verses words.
(ii) More details - as you really should be aware, a manager already came to "look" and there have been plenty of telephone calls, and email correspondence. Now an installer is supposedly coming out of hiding today to assess? Did the manager not take enough details on Friday or did they not share before going on holiday? Stop messing around.

I'm sick of the effort to try contact different parties, baseless denial and b.s. it's time to take responsibility for your work, start with the fixes and pay for the damage you've caused!!

The complete list of issues including photos / videos will be sent for your attention later on. This suggests to me you are far from the experts you claim to be. I've not decided yet if that should be distributed via email to you or more publicly.

In the meantime, here is the current list of expenses that you will need to settle, as you will understand this may not yet be exhaustive depending if any other related costs arise:
(1) Emergency plumber you left for my parents to locate invoiced at £594.00.

(2) New tank and fitment quoted at £2K.

(3) Electrical safety checks - £tbc

(4) Structural checks- £tbc

I went in to Wickes on Saturday and had to take my three children with me, which is always a stressful experience. I couldn’t find what I was looking for, so I asked a member of staff, (her name was Kim) she didn’t just tell me where it was, but she took me there herself, and was talking to my children, asking them questions and laughing with them on the way; which made the experience more enjoyable for them which in turn made my experience all round, so much easier. She was so helpful, and it was refreshing to have someone so full of life working in a retail store!

I have shoped here for years the staff are allways polite and willing to help.

I’ve been coming here for years almost everyday due to my profession.
The team are fantastic.
So polite helpful and always smiling no matter what.
Too many to name .
I love them all .
They are like family .
Aylesbury is best by far .👏

Click and collect order placed and paid for 26.5.25, following stock availability check. 27.5.25 cancellation email received and refund processed. No other communication or explanation. Very poor.

I dealt with Chloe from the outset and she was excellent throughout the whole process. She was always available on the phone to answer any concerns I had and also arranged for a different part after I changed my mind about my sink, which she delivered in person. She came up with a lovely design for my kitchen.
The kitchen fitter, Shaun, did a very professional job with the kitchen. He was very clean, tidying up every day, friendly and clearly knew what he was doing, leaving me with a beautiful new kitchen.
I'm very happy with the service I have received from Wickes. I would happily recommend them to anyone.

I click and collect from Aylesbury Wickes almost weekly and the staff are always friendly and helpful even at 7am. 😂