From the initial visit by Sarah, to the follow up design meetings through to finished kitchen, service was excellent. The installation team of Terry, Ruby and Simon were recommended and again service... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementChurchill Way West, Millenium Court, Basingstoke Berkshire, RG21 6AA, GB
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Lisez les avis des autres
Great service from Marie in store. Very helpful in organising stock down from overhead pallet via forklift truck ! David at Winchester
L'entreprise a répondu
I ordered online click and collect some crown paint - this was the Basingstoke store. My daughter collected it yesterday. I have a decorator arriving at 8pm and the colour we were given is not corre... Voir plus
L'entreprise a répondu
Fantastic staff member Mark G gave us expert advice, was friendly and showed us exactly what we needed for the project we were shopping for. Pity he is retired, and now working so keenly with Wickes,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- aussi dans
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - Basingstoke
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Coordonnées de contact
Churchill Way West, Millenium Court, Basingstoke, Berkshire, RG21 6AA, Royaume-Uni
- +441256726300
4,3
Excellent
166 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I was dealt with by Maria g at your…Basingstoke branch
I was dealt with by Maria g at your Basingstoke branch for a delivery and a discount business card and it was a pleasure to be served by her she was courteous professional and had great repertoire with me and if all your work personal are as good as her your company will flourish and prosper with staff like her thankyou
1 octobre 2024
Avis spontané
Réponse de Wickes - Basingstoke
Hey Graham, thanks for your five-star review, and I'm delighted that Maria in our Basingstoke branch was able to help you with your order! - Dylan
Mark G was very helpful with products I…
Mark G was very helpful with products I couldn’t find! He also recommended other items
No long queue at the till, very friendly staff
Basingstoke Branch
28 septembre 2024
Avis spontané
Réponse de Wickes - Basingstoke
Hi Justine, thanks for taking the time to share this feedback, we are pleased to hear that Mark was able to help you find what you needed and more, we appreciate you taking the time to let us know. RD
Staff member
Staff member, Mark G was extremely helpful in sourcing a solution for my requirements.
25 septembre 2024
Avis spontané
Réponse de Wickes - Basingstoke
Hi, Derek. Thank you for taking the time to share your review with us. I'm really pleased to see that, Mark, was able to help you find a solution for your requirements. Thank you again for your valuable feedback. - Scott H
Excellent service and advice
We went to buy a gate and supports at the Basingstoke branch. Mark was extremely helpful, advising what we needed and the best way to do it. He even helped us carry the gate and timber to the car. Thank you Mark.
21 septembre 2024
Avis spontané
Réponse de Wickes - Basingstoke
Hi C Taylor, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Mark and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
THANK YOU OLA/OLEL!Approached a lady to ask for advice on…
Approached a lady to ask for advice on worktops, she was great! took me to where they were in two places and gave me relevant brochures and showed me how to then look online to show all details. Very helpful and friendly.
21 septembre 2024
Avis spontané
Réponse de Wickes - Basingstoke
Hi Sue, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Ola/Olel and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Suk is very hard working
Suk is very hard working, loyal, and Honest person who has got outstanding knowledge on customer service
19 septembre 2024
Avis spontané
Réponse de Wickes - Basingstoke
Hi There, thanks for taking the time to share this feedback. RD
Great customer service from the team in…
Great customer service from the team in Basingstoke store. Very helpful and friendly wil definitely be visiting this store again
16 septembre 2024
Avis spontané
Réponse de Wickes - Basingstoke
Hi There, thanks for taking the time to share this feedback. RD
The staff were all really friendly and…
The staff were all really friendly and helpful and helped me find exactly what I needed. Great team
15 septembre 2024
Avis spontané
Réponse de Wickes - Basingstoke
Hey Sarah, thanks for your wonderful feedback, and I'm delighted that you enjoyed the service from our Basingstoke store! - Dylan
5 star service from Billal
The service ı received from Billal was superb, ı went in to buy some kitchen units and Billal helped me with everything that I needed to get the job completed.
11 septembre 2024
Avis spontané
Réponse de Wickes - Basingstoke
Helo Cuma, thank you for your five-star review, and I'm delighted that Billal was able to help you with buying kitchen units and that you got everything you needed. - Dylan
I went in to basingstoke branch looking…
I went in to basingstoke branch looking for front bath panel. I asked suk for help. He was very helpful,polite,professional and happy to help along with smile.
4 septembre 2024
Avis spontané
Réponse de Wickes - Basingstoke
Hi There, thanks for taking the time to share this feedback, we are pleased to hear that Suk was able to help you find the panel you needed, we appreciate you taking the time to let us know. RD
Billal was fantastic!!
Went into the Basingstoke branch looking for timber. Billal was fantastic at helping me with the wood I needed. He was very polite and keen to help straight away.
5 septembre 2024
Avis spontané
Réponse de Wickes - Basingstoke
Hi, Vicki. Thank you for taking the time to share your review. I'm delighted to see that, Billal, was helpful and polite on your visit to our Wickes store. Thank you again for your valuable feedback. - Scott H
Got all the items I was looking for in…
Got all the items I was looking for in order e go, for various jobs across painting, carpentry, and some building work.
3 septembre 2024
Avis spontané
Réponse de Wickes - Basingstoke
Hi Tom, Thank you for your feedback, I'm glad to learn the store had all the items you needed and for various jobs like painting, carpentry, and some building materials. - SF
New Kitchen/Utility
3 Weeks ago, we booked an appointment with Sarah B from the kitchen design department at Wickes Basingstoke. We purchased a new kitchen for our utility room. Sarah, was very helpful, knowledgeable and approachable. From delivery to fitting, the communication was excellent. We were so impressed with the service and the wide range available that we received we went back yesterday and ordered a new kitchen to match the utility Sarah was amazing. Thank you Sarah. I would definitely recommend Wickes to family and friends.
26 juillet 2024
Avis spontané
Réponse de Wickes - Basingstoke
Hey Ivy, thanks for your positive review, and I'm glad you enjoyed the service from Sarah in our Basingstoke store. It makes us proud that you love the end result, and that you would recommend us going forward, enjoy your new space! - Dylan
I visited Wickes Basingstoke to…
I visited Wickes Basingstoke to purchase flooring which I couldn’t find.
Maria .G was extremely helpful showed me where it was and carried it to the checkout for me!
Maria was approachable, efficient, professional, happy to help along with a smile.
She is a credit to Wickes!
Exceptional service!
Thank you
Adele Cabrol
20 août 2024
Avis spontané
Réponse de Wickes - Basingstoke
Hi There, thanks for taking the time to share this feedback, we are pleased to hear that Maria was able to help you and provided you with a great service, we appreciate you taking the time to let us know. RD
Poor customer care by Basingstoke store
The wrong colour cupboard doors were ordered and fitted and we have been unable to get them changed. The Basingstoke store offered to help but 3 months on they have made no contact, do not answer the phone and have not even responded to their own Customer Support Adviser. Very poor customer care.
5 avril 2024
Avis spontané
Réponse de Wickes - Basingstoke
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
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