Wickes - Birkenhead Avis 

Purchased a kitchen from wicks rock retail park birkenhead, with the help from a lovely employee ,beryl she visited our home and went through the measurements asked what we had in mind , made us a appointment the next day to see her when we got there she offered us a drink we browsed round the kitchens looking for ideas for a new kitchen, beryl was at her desk and asked us have we seen anything we like we gave her a few ideas of what we were looking for she walked us round and showed us different doors and worktops giving really good information as we went along very clear and precise as me and my wife are both over 60 she made sure we understood everything and really was reassuring for us both even when we changed a few things in our plans she said no problem and done her job very well so big shout out to Beryl from wickes Birkenhead amazing

The overall quality of the units is fine, the problem was with the quality of the installation which was not up to standard, big gaps between the doors, door not lined up properly. They also left 2 massive hippo bags on my front lawn for 4 weeks, hence my grass completely destroyed. It sadly took an email to the CEO to get any kind of action. I have to say in their credit, the response to the email was first class with a visit from installation manager and a brilliant complaint handler. This is now resolved to my satisfaction.

Bought sander and sanding sheets and because I asked the man a question about sanding paper sheets.was made to feel more useless than I already am. The man was arrogant snotty and totally belittling. (I'm disabled and the wife does the decorating as I'm not able to.)

Very pleased with our Wickes kitchen.
1) Our Kitchen Designer, Neve, was fantastic throughout the process. ⭐️⭐️⭐️⭐️⭐️

2) Our installers, Zibi, Lucas and Henry were brilliant. Great attention to detail. Good communication. Very helpful and friendly. ⭐️⭐️⭐️⭐️⭐️

3) Delivery of components was a bit chaotic. We had a series of faulty, damaged and missing items which delayed the process. The warehouse staff were always very helpful and resolved all issues but delays were caused by these problems. ⭐️⭐️⭐️

I had seen on article online recommending a product called Dansand for removing weeds from block paving on driveways, available at Wickes 14.50 per bag, I called into Wickes Birkenhead, where I spoke to a young man by the name of Will, he took me straight to the isle brought a trolley placed two bags onto the trolley for me and very kindly brought them out to my car, he was most pleasant and helpful, thank you Will, I said to him you obviously have a Nan? He smiled and said yes I do, he was lovely. Thank you Wickes for choosing lovely staff.

Amazing help fitting door in car the member was called John didn’t leave until it fit in and we was safe to drive in are car

Mark the man who served us was very kind and Helpful,we really appreciated the way he handled the situation helping us to make the delivery instructions easy,thank you Mark.

Went to buy some laminate that was very good value. Chris served us and not only advised us on delivery but also helped us to save more money on the project. Excellent service

Great help from Lindsay when I was stuck putting my tv mount on the wall. She found exactly what I needed and was very helpful with advice.

Easy to find what I need, prices are fair.

I want to say a huge thank you to Wickes, Birkenhead, and particularly their manager, Kate. I run a small community group called Love Bebington and they have kindly provided us with £100 worth of paint to go towards our restoration work of the crazy golf course in Higher Bebington Park, as part of the Wickes Community Programme. Kate was so helpful and we can't thank her and the store enough for their support. We really appreciate it. Thank you on behalf of all of us at Love Bebington and the community of Bebington!

Great Wickes store. Very helpful staff. Sue in particular was very friendly & gave me really good advice to help me with my purchase.

Sue at Birkenhead wickes is a credit to you she’s was so informative and helpful! Thank you so much

Kerry was very helpful! Thanks for your help

Ordered a new front door , the sales assistant was really helpful and helped set my app up on my phone.The staff were really helpful.
The door was delivered at the confirmed time and construction and finish was really good.

I was in the store, at the till, when I realised I did not have my phone to pay, Chris rang my number to see if I had dropped it in the shop. The Peaky Blinders theme could not be heard, so he said he would ring it again when I got to my car, and sure enough it had fell under the seat.
I was then able to make my purchase, and it was all thanks to Chris, you are a star. Thanks again.

Kitchen - consultation, design, purchase all brilliant. We were dealing with Paul who gave us great advice and it was like he was going to be using the kitchen himself the way he thought things through for us, his colleague, Andy was also helpful. Extra special mention to Cate who helped us resolve a few issues with the suppliers. Cate was quick to come back on all queries and often thought out of the box to get things resolved. The in store team for Wickes are exceptional.

The staff at this store are really nice. Catia and another colleague helped me to register a TradePro account with all the patience. It is greatly appreciated.

Excellent customer service received from Mark. He went above and beyond to assist during my time in the store.

We visit this store A LOT! one of the cheapest places around us and conveniently close to their competitors Screwfix, Toolstation and Travis Perkins. However Wickes has been cheaper for most items. Staff in here are very friendly. Kerri served us yesterday, as friendly and helpful as ever with our demands for tiles from the back because I couldn't see them on the selves. They did get them for us. One member of staff wasn't 18 so couldn't serve us for something so nice to see they take age restrictions seriously in this store, the girl involved was very polite about not being able to serve us though. As a regular to this store staff male you feel welcome and make an effort to get to know you. Talking about our chickens or when a member of staffs birthday was coming up. Better than B and Q. Cheaper too.