Wickes - Bletchley Avis 94

My review was due to an online order which showed both a delivery, which was correct and a Collection, which was incorrect. This meant I had to contact Customer Services unfortunately. I spoke to a very pleasant young lady, Scottish I believe, Who understood my issue and I believe did her best to resolve it. However cancelling my order and issuing a refund went somewhat awry. I received only part of my refund and only part of my order was cancelled. This meant I had to call again and spend another 25 minutes trying to sort this out which I will only see tomorrow if that has been successful. This is because an Order I placed for deliver was marked as Click and collect as well as for delivery. I got an email informing me that my order was "Ready for Collection" which concerned me as MyOrder confirmation clearly reported "Ordered for delivery by Wickes". The whole situation was a chaotic farce. I reordered for delivery but I'm seriously thinking of looking elsewhere in future after many years of Dealing with Wickes.I am still waiting for the rest of my refund!

I walked in needing help finding a very specific paint and armed with approximately the same level of expertise as a damp sponge.

Thankfully, the manager — I believe his name was Robert — stepped in before I could make an expensive and aesthetically questionable decision. He listened to what I needed, asked the right questions, and somehow translated my vague description of "you know... sort of that colour, but not too much that colour" into the exact product I was after.

Robert was knowledgeable, patient, and refreshingly free of the usual sales nonsense. He clearly knows his paints inside out, which is reassuring when you're standing in front of what feels like 4,000 nearly identical tins wondering where your life took this turn.

What I expected to be a quick trip for paint became an unexpectedly enjoyable experience. I left with the right product, useful advice, and considerably less confusion than I arrived with.

If all managers were like Robert, DIY projects might actually get finished on time. An absolute credit to the business.

Needed specific paint colour and went to bletchley branch. As always they are all v well mannered, friendly and helpful. Brandon did a great job of selecting the right colour and doing the mixing. He also helped on a couple of other purchases. All in all a super experience. Keep up good work guys 😊

Chloe came around the store with me to help choose suitable products having already recommended the first one from her personal experience. She gave me plenty of time nothing was too much trouble and the product/s worked perfectly.

Went today really big order a young lady called maddie severed me really good service and she new her job pleasant experience thanks maddie 😁

I pre ordered late yesterday and was able to collect by 7:30 this morning, excellent service and all products in great condition on a trolley ready to go. I was cheerfully greeted and served by Chloe which helped to make this a really nice experience.

Your store was very clean and all but one staff member was very helpful etc. however the last person I made contact with seemed that she was not happy working on the till not a smile or hello.
Just scanned my item then told me amount. Was at the till. 30/04/26 10:03

My wife and i have been in this store 3 x in the past week at different times.
we can honestly say the customer service and help is amazing.
For 2 days i had help from Tammy and lewis was with Tammy today sorted refunds for swaps no dramas .
The staff are what make a store work so well even when unable to get items can sort deliverys or were best to go and shop.
Defintley gives you the confidence as a return buyer to want to come in this store .
Thank you

Delivery arrived before scheduled date and informed 20 minutes prior to delivery.

We saw Oliver Hawkins at Bletchley for a kitchen design and he was brilliant! very helpful with great ideas and we got exactly what we wanted and more! Would highly recommend

Tony at the Bletchley store was our design consultant for our new bathroom and was excellent throughout. He was very patient with all of our questions and requests and supported us all the way through to completion of a new bathroom that we're very happy with.

Kitchen and bathroom design and installation. Absolutely excellent. Oliver Hawkins has supported us with both. Really fantastic experience. Highly recommended.

The staff at Wickes were extremely helpful with helping us pick out the perfect paint. 10/10 customer service from Chloe and Kit 😄

We usually order kitchens from Howdens, but wanted to try Wickes so we had more style / price etc options for different clients etc. So glad we did! Initially we were nervous as we were used to Howdens and how they operated but wow this was so easy - Oliver was fab with design and organising delivery which we needed fast. He also went above and beyond to make sure we had everything we needed without overselling. Delivery was exactly as expected (on time, helpful drivers putting everything in side neatly), all items were in stock and the quality was fab! Installation instructions were thorough and easy to understand. Price competitive too. Would definitely recommend a Wickes kitchen.

I get fed up with the staff asking me if I want a receipt once I have paid. Simply If you don't get a receipt and try to return an item they treat you like a criminal which happened in my case, It does appear that Wickes are encouraging their staff not to hand out receipts, I am sure they know what happens if you try and return something without the receipt so Don't ask the question, just give the customer the receipt.

I requested Zak at Milton Keynes Bletchley store for assistance and he left what he was doing and helped me
He was so professional and helpful specially i have disabilities
Absolutely brilliant customer service

Just visited the Bletchley store in Milton Keynes and purchased two heavy bathroom items. Couldn't possibly lift them on my own and asked a very nice young chap by the name of Zak, who promptly loaded them up on to my pick-up truck for me with a big smile and said that he wanted a truck just like that. Anyone got a reasonable truck for this nice fella, he would be delighted

Came in today for some paint and advice. Zak served me and was very helpful giving advice and mixing some bathroom paints for me. Also opened an account too. Very professional staff pleasure to do business. Great work Zak thanks .

We were buying garden trellis and Brad greeted us, asked if he could help and then did exactly that. He had good product knowledge, helped to get what we required and to inspect it for quality. We didn’t get what we needed in the end and he then checked the larger store in MK for us. He was absolutely charming and a credit to Wickes - he deserves promotion!

I had a great customer experience with Luka. He was very professional and knew exactly what I was looking for. He listened carefully to my needs and provided helpful guidance, making the whole process smooth and enjoyable. I really appreciated his knowledge and friendly approach, and I would definitely recommend his service to others.