Wickes - Braintree Avis 

We have just moved to the area and was helped in store by a lovely lady called Donna who helped us with everything we needed .

Visited here Wednesday night to purchase some laminate flooring, had some lovely help from Donna behind the till , very helpful, professional , and happy which makes the whole experience a pleasure A*****

Horrendous customer service at Braintree branch 12/09/2025 at 09:25.

After waiting 12 weeks for my shower rm installation to begin, the fitter called the day before start date and cancelled because I wouldn't pay him extra to install unnecessary additional pipework. I complained to the customer experience team and the design team but a further 2 weeks went past with no progress so I cancelled the work and asked for a refund. 7 weeks on and I still have shower panels cluttering the dining rm and no sign of them being collected or a refund being given. In the 9 weeks since the job should have started I have had no contact, let alone an explanation or apology from the Wickes installation management team which I think is a disgrace. I certainly won't be using Wickes again.

I have had both my bathroom and kitchen installed by Wickes installers in the past few months.I purchased both from the Braintree store with great assistance from design consultant Julian Albert.Both designs were exactly what i needed.
The bathroom was installed by D Watts and the kitchen by TL Propery solutions.

Visited yesterday first class assistant from Donna material being delivered bank holiday Monday.

We had an appt booked for a kitchen design but no one emailed to cancel it,as the guy,taking the appt was off sick, so last minute Amber said she would take the info and pass it on for the design team to draw something up, very professional service given, confident and very customer focussed, i was very impressed with the service given by Amber.

Julian Albert ( Braintree branch Wickes kitchen designer) visited our home as our kitchen has some odd wall angles. His design enabled us to have more storage and more space at a great price.

The service and customer care has been great throughout. Thoroughly recommend Wickes and the installers Garlick Building and Renovation.

We recently had our bathroom done through Wickes and it was 100% a great choice from start to finish. Julian, at the Braintree store, was incredibly helpful and explained the whole process clearly. He was always available for any query and made sure that we had good workmen and that we were happy with everything. We now have a beautiful bathroom and for a great price.

Used Braintree Wickes for our kitchen and bathroom. We had Julian as our consultant who was brilliant. Would highly recommend.

I had superb customer service. Roger who works in the kitchen department at Braintree, Essex was incredibly helpful. He went way and beyond with giving advice re: plywood, vinyl , measurements, fitting work top, and helping me find what I needed around the shop floor. He made myself and twin sister laugh a lot & our WICKS visit was made very enjoyable. All the staff along this journey of a new kitchen have all been so friendly, helpful and kind. Superb, thank you so very much.

Went into store to order 9 ton bags of sand and type1. Donna on the checkout/customer service desk did all the ordering for us. She was friendly, knowledgeable and helpful, as well as a good laugh! All went smoothly, and delivery on time as promised. Great service and good value.

Very happy with our new kitchen.

Luca came to our house on time, was very respectful and polite. He suggested options that we hadn’t thought of which we went for.

When we had the appointment in store to discuss the final plans he walked us through the showroom to show us what we had picked which was helpful to see.

Overall very happy with the service and the quality we got.

Thanks Luca !

Had our kitchen designed by Roger who was very professional and knowledgeable. Not had it fitted as yet so cannot give a final review but will do when completed

We have just had our new kitchen completed, and we are very happy with the quality and finish..Roger designed it for us, and gave us some great advice. We would highly recommend using Wicks if you are looking to upgrade your kitchen.

Visited today, was not quite sure what I needed. Two lovely ladies (I believe their names were Mandy & Andrea) helped me find what I needed and also got me a trolley. Great customer service, with come back.

Sorry but we won’t be purchasing for our complete refit of a bathroom . We went for our appointment to plan it out and the guy could not of seemed more disinterested if he tried .
Can not see any reply from you Daniel .

Excellent design exactly what we asked for. Furnishing fitted the space. Quality bathroom furnishing and accessories. Wickes sourced an excellent installer (Blue Tub) and followed up on the quality and finish and made sure we were happy all the way along the line. I fully recommend the Braintree Wickes store for any of your projects.

We recently ordered a new bathroom suite and had the pleasure of if dealing with Roger Waldren at the Braintree branch. He came round to our house and did the measurements and we attendee the local branch a few days later. Roger was very friendly, non pushy, polite and eager to get us the best deal for our fidget which he did. Came up with many options and changed various thins to get the bathroom we wanted and at the price we wanted to pay. Thoroughly recommend Roger and Wicks if all of their consultants are the same as Roger.

I want to commend the team at the Wickes Braintree store for their helpfulness. However, the customer service center has been extremely disappointing. My family recently purchased a bathroom from Wickes, and the recommended installer did a poor job. After reaching out to the customer experience team for assistance, the follow-up was frustrating. Three months later, the bathroom remains incomplete, which is particularly concerning since a family member with a disability urgently needs it. Wickes has shown little regard for our situation, with no empathy or compassion. Perhaps they could benefit from learning from their fantastic team in-store about how to treat customers with care and understanding.

To complicate matters, the installer has threatened legal action for payment for an installation that was not completed to an acceptable standard. Who in their right mind would do that to elderly people when it’s them who hasn’t delivered on the job? While Wickes process for remediation is lengthy and frustrating, you have no choice but to use their recommended installers, yet Wickes don’t take responsibility if something goes wrong. I strongly advise against using their recommended installers, as you never know what kind of experience you'll end up with.