Wickes - Burton Avis 

Beth was so lovely and helpful, really went above and beyond for me! Thank you

Beth helped me so much in store!! Will definitely come back x

Susan was so helpful and patient when I was unable to make my mind up. The only negative was the IT which played up a bit.

Staff at Burton upon Trent always helpfully and nothing is ever too much trouble Rachel especially good and knowledgeable and kind.

Jake helped me from start to finish, helping me work out what I needed and even helping me get them into the boot of my car. A lovely young man!

We used the Burton-On-Trent branch for a bathroom. The one star is for the the employee who oversaw our order and also the fitter who were both very good. However, after very little use (it is for guests so rarely used) I noticed a tiny crack. We contacted wickes who told us to contact the claims department who, clearly, were not going to admit to any fault. After sending a photo that could not show much, they said you must have dropped something. (No one had). We have just paid a professional to mend the cm fine crack who looked very puzzled and told us that the damage was not from something being dropped because of where it was, the direction of the crack and it was on the strongest part of the bath so a shower head falling (which it hadn't) would not have damaged it. Having seen it, his experienced opinion was that the damage was on the other side of the bath and would have been there at installation. We have spent a lot of money, and now more, so we will not be using Wickes again and certainly do not recommend them.

Today I returned 1litre or outdoor pain which was cream but not brilliant white as stated on the tin. Tom sorted it out immediately and I was refunding in 30 seconds.
Then I bought 1litre of Dulux white weathershield and Tom knocked £5 off the price!
He was extremely knowledgeable and helpful so I strongly recommend Wickes! First class service indeed.

Went in for an item that I could not find I was approached by Jason and was told they do not sell that exact item but he showed me better alternatives and was very knowledgeable young gentleman Bernard on the till was very polite when served good service from all

The young lady who did my delivery order was an asset to the company. Just the right side of cheeky. Even when I left the store n realised there had been a miscommunication n we had to re booked the order remained calm n friendly n was sorted out quickly. Burton store keep hold of this member of staff. You have a 12/10 worker here if only all front of house staff could be this good 😁😁😁

Everything was running well until cashier was pushing me to add 50p to my bill as donation. Cashier was young lad working extremely slow, like going to die in seconds.

Susan Bower-Khan has guided me through the design of both my new bathroom and kitchen with the patience of a saint.
She listened carefully to my requirements, and then working within my budget came up with some brilliant designs which I can't wait to have fully fitted in my home.
She didn't overwhelm me with decisions, and guided me through the whole process with care and professionalism. I felt me and my budget were in very capable hands, and never felt pressured into making decisions that I wasn't comfortable with.
I was slightly apprehensive at the start of the process, but within 5 minutes Susan's friendly and sunny disposition meant I felt very comfortable going through the process and making decisions with her by my side.
I can't wait to show her my bathroom and kitchen in a few months time when they are both fully completed.

Today (at 18:50, ten minutes before store closing) I visited your Burton on Trent branch to buy wooden logs I needed to finish a project. Unfortunately, the garden section door had already been closed.
I politely asked a member of staff if I could quickly take 7 logs, which were literally just behind the closed garden door. It would have taken me no more than 60 seconds to put them on a trolley. Despite there still being 10 minutes before closing time, I was told it was impossible as they were “closing soon.”
I had travelled from Derby specifically to make this purchase, yet had to return home empty-handed because of this unhelpful response. I find it disappointing that customers are refused service before official closing time, especially when the request was simple and reasonable.
This experience left me very dissatisfied and reconsidering whether to shop at Wicks in the future.

We came in to look for a Wicks paint that we had 12 months ago , we needed it for a wooden door , could not see the colour for the door , so went to go out , then Beth came up to us , she explained that she could mix the colour we needed, Beth was so,so helpful we went away with what we wanted, highly recommend wicks , Beth is a great representative for the company, many thanks Mick and Jenny Carolan

Just received my delivery that I purchased yesterday all of mats are here even tho I made a couple mistakes that BIG man Callum helped fix and as well as answer most my stupid questions now we ready for work , big up Rachel for being the sweet heart she is and processing a 600£ order in minutes , next day delivery ,great staff good mats and options, can’t ask for more 🌹🌹👍🏼

Very helpful and charitable towards our cause, we are very grateful to the kindness and generosity of the wickes store in Burton for the donation of 2 toilets.

Thank you

Visited the Burton store and Simon on the till was fantastic. He dealt with 5/6 absolutely awful customers in front of me with the up most professionalism.

They were rude, dismissive or down right aggressive to him and he did not bat an eye lid. He delivered fantastic customer service with a smile and did not let it phase him.

I hope he knows one customer appreciates him, because people like him make the world a better place and should be cherished by who they work for.

Thank you Simon and I hope you keep smiling and doing what you do!

Went into the store for a decorating gadget which they didn't stock and was pointed to another option by the lovely smiling Rachel which works a treat.
Many Thanks

I needed help and advice buying an internal door with the accompanying door furniture and had this fantastic young lady Jo (Joanne) who gave me her undivided attention. She is an asset to your team.

I was having trouble getting an order delivered out of the Burton dept. It took a week and several delivery dates which on 1 occasion the drive tried saying that he knocked an rang the bell even though my cctv said otherwise. I will add that this was not down to wicks. During this time I was dealing with Joanne cox who went out of her way even giving me several call backs to either give info or up dates,thanks jo.
She eventually got a bespoke delivery for me and also check the condition of the material for delivery, since it had been loaded and un loaded several times.
To me this showed excellent care towards her customer

Rob C was particularly helpful when I was looking for several items. He came up with relevant alternatives when I couldn’t find what I wanted. I couldn’t recommend him or the store more highly!!